American Exteriors and Masonry

4.45 |91 Verified Ratings
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American Exteriors and Masonry

4.45 | 91 Verified Ratings
Write a Review

703-443-2699

26 Fairfax Street Southeast, Suite N
Leesburg, VA 20175
 
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Profile
American Exteriors and Masonry


Your Friend and Partner in the Business

American Exteriors & Masonry is Northern Virginia's most trusted Design and Remodeling Firm. Located in Leesburg, Virginia, we are a family owned and operated firm. With three generations of experience and thousands of projects installed, we are a contractor you can trust. With 24 Angie's List Super Service Awards in 7 years, you can depend on us to provide you with superior quality products and service. With a Class A Contractor License, the top license you can acquire from the state of Virginia. We are fully bonded and insured with Workers Compensation and General Liability Insurance. At no charge, we will design a custom outdoor living space especially for you. Compare our high quality construction methods and warranties with our competitors you will see why we have no competitors. We have specialized installers for each of our products so we don't mix & match. For your Free Design Consultation and Quote call 703-443-2699 or visit our site at https://www.LoudounCountyContractors.com

Achievements

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Service Area

  • Dulles
  • Sterling
  • Ashburn
  • Leesburg
  • Purcellville
  • Hamilton
  • Round Hill
  • Chantilly
  • Middleburg
  • Paeonian Springs
  • Aldie
  • Waterford
  • Lincoln
  • Philomont
  • Lovettsville
  • Fairfax
  • See All >

Services Offered

Brick & Stone
  • Brick and Stone Patios, Walks, and Steps - Install
Concrete
  • Interlocking Pavers for Patios, Walks and Steps - Install
Decks
  • Deck or Porch Build or Replace
Sheds & Enclosures
  • Gazebo Install

Areas of Expertise

  • Paver/Flagstone/Brick/Concrete Patios, Walkways, and Driveways.
  • Brick, Block, or Stone Retaining Walls
  • Decks, Porches, and Screened Rooms
  • Outdoor Fireplaces and Fire Pits
  • Outdoor Kitchens and Grills

Product Brands Used

  • Hanover Pavers
  • Trex
  • UnderDeck
  • PA Variegated Pattern Flagstone

Quick Facts

Business Hours
Monday:
9:00 AM to 7:00 PM
Tuesday:
9:00 AM to 7:00 PM
Wednesday:
9:00 AM to 7:00 PM
Thursday:
9:00 AM to 7:00 PM
Friday:
9:00 AM to 7:00 PM
Saturday:
9:00 AM to 2:00 PM
Sunday:
9:00 AM to 2:00 PM
(Please call to confirm)
  • Warranty Description: We offer the best warranty's available
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted
  • Retaining Walls
  • Bilingual

Credentials

In Business Since: 2005
Memberships & Affiliations
  • TrexPro Gold Certified Deck Contractor
  • Better Business Bureau Accredited Member A+ Rating
State Licensing
Trade: Residential Builder (RBC)
License #: 2705166629
Expiration: 02-29-2020
Trade: Class A Contractor
License #: 2705166629
Expiration: 02-29-2020
Green Certifications
  • EnergyStar.gov - Home Performance with energy Star
  • EPA Lead Safe Certified
Awards
  • Angie's List Super Service Award 2017
  • Angie's List Super Service Award 2018
  • Angie's List Super Service Award 2015
  • Angie's List Super Service Award 2016
  • Best of Houzz 2017 Award - Customer Service
Screening
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Business Overview

Community Involvement

Habitat for Humanity

Salvation Army

How We Got Started

I chose to work in this industry because I was raised in the Home Improvement industry. My father started his company in 1947. I learned and worked in his business during my early years. When I completed my service in the United States Navy, I continued my career in the industry. I have been working in the Northern Virginia market for over 30 years. My firm has successfully installed over 6,000 projects..

We started in this industry in 1965.

We describe our business as Family owned and operated

Why do you feel your company is ahead of your competition?

Our Reputation for Quality, Efficiency, Trust, Honesty, and Customer Service sets us apart.

 

Photos
American Exteriors and Masonry


My Work
17 Projects
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Ratings & Reviews
American Exteriors and Masonry

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 91
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4.0   |  
Review by in Aldie, VA
When I called to have building details... I got ignored several times...! Poor customer service
Response by American Exteriors and Masonry: Thank you for your business and review. I apologize for any poor customer service. We appreciate the feed back and will make sure to make it better from here on out. We hope you are satisfied with the overall project.
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5.0   |  
American Exteriors and Masonry did an exceptional job of turning our falling apart brick stairs (on a steep slope) into beautiful stone stairs. There was some settling, no fault of the company's, and it stood behind its work sending in an expert, Hugo, to facilitate the repair and no charge to us. You cannot go wrong in hiring American Exteriors and Masonry.
Response by American Exteriors and Masonry: Thank you for your business and review! We are so happy to hear that we have met your expectations.
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3.0   |  
Review by in Catharpin, VA
This was really not a very organized project. They were to build a retaining wall to code based upon cinderblock and rebar filled with cement - with footers, and drainage from the roof and the run-off to fall down to a drain area - and it would be routed around the driveway to a drainage area. The wall is not small, 40 x 40 - and 4' high with a second wall behind the first - at 4' behind and 3' high - parallel to the front wall. They promised all the right things... even had it written that way in the contract. Three months later, when it came time to start building, they hemmed and hawed that the work was too much, there was too much dirt, so they found a sub-contractor that would do it with different (commercial size ) blocks instead of cinderblock and cement AND to keep it away from the inspectors - only 3.5' high - for each wall... and no drainage around the area. Well, this has led to serious drainage issues. They didn't have the wall high enough to hold any kind of top soil to use for landscaping. They put the same horrible mud back into the area that should have been scraped off and carted away, they tore up the yard on the other size of my driveway, completely away from the area. The planning was essentially non-existent or whatever there was of it was kept away from the customer, the one paying for and receiving the service. When the rains came all summer the area was a complete disaster with all the mud flowing off the hill as they never put up even silt fencing. I had to run out for straw and sod to hold onto the hillside. Overall the wall is up and finally looks nice, but I do not want to go through this experience again, but I'm glad that I have done this. I had to put another $10K into landscaping and removing the old soil and such, that finally it is now starting to hold its own.
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2.0   |  
Overall I was satisfied with the quality of the patio I had built, but American Exteriors and Masonry was very difficult to deal with. My biggest problem was the contractors building my patio used a different construction process than the one described to me by the salesmen and no one notify me of the change. The process was a big factor in my decision to use the company and I was upset they changed it without notifying me. I talked to the foremen about it and ended up continuing since I felt I had no choice given American Exteriors and Masonry already had most of my money and the patio was almost complete. There was a lack of communication from the company. The construction crews would just not show up half of the time and no one from the company would keep me up to date when they were going to show up. Also, the construction crew did a lot of damage to my lawn. The salesman led me to believe the damage would be as extensive.

1 of 1 users found this review helpful.

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5.0   |  
Good quality work for the money invested!
Response by American Exteriors and Masonry: Thank you for your business and review! We are so glad that we were able to meet your expectations!
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5.0   |  
Work was done on time and exceeded expectations Deck or Porch - Build or Replace Excellent quality of products and services Brick and Stone Patios, Walks, and Steps - Install The crew did an exceptional job with great attention to detail
Response by American Exteriors and Masonry: Thank you for your business and review! We are so glad that we were able to meet your expectations!

0 of 1 users found this review helpful.

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5.0   |  
It went great. Job was finished quickly and professionally. Carmen was very helpful and when it came to making minor changes, it was not a problem at all. The guys he used to do the work were professional and worked quick. Was not disappointed in anyway.
Response by American Exteriors and Masonry: Thank you for your business and review! We are happy to hear that we have met your expectations!

0 of 1 users found this review helpful.

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2.5   |  
I signed a contract with American Exteriors and Masonry on 13 April, 2016. As of today, 14 October, 2017 they have not completed the work and I am filing a complaint with the BBB. I contracted this company to build a stone patio, deck, screened in porch, and under-deck shed. While the quality of the work performed by their sub-contractors is generally very good, this company has suffered significant turnover in personnel which resulted in numerous and lengthy delays. The customer service and response was initially quite good, but has declined to the point where they have not responded to my numerous inquiries over the past 2 months to complete the final items on the contract. Even prior to that, getting a crew out here to finish simple punch list items (caulking, broken stone replacement, buried drain pipes, etc.) was a very difficult and lengthy process. It took months of calls and texts to get a response. Nate is the primary salesman who sits down with clients to decide on the scope of the project and negotiate cost. He is very personable and knowledgeable, but I have found he makes promises the owner, Carmen, will deny or simply refuse to fulfill. For example, after leaving large amounts of debris in my backyard for a long time after the majority of deck and patio work were done, Nate promised they would grade and overseed to replace the extensive amount of backyard grass that had been destroyed. Carmen later declined to do so, saying it wasn't in the contract. So be it. Well, 2 things that ARE in the contract that this company hasn't completed are lighting for the stairs and an external hose bib on the deck. I cannot recommend a company that has such poor follow through to completion... especially on such a large (and expensive) project. UPDATE: Subsequent to me submitting this review, the company became much more responsive and completed some of the uncompleted items mentioned above and got them wrapped up in a short period of time.

1 of 1 users found this review helpful.

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0.5   |  08-30-2017
Nate provided us an estimate based on our requirements on April 7th 2017 and collected 20% of the cost with an agreement to start the work by June 1st 2017. The contract was one page and he showed us several models to let us the finish of our deck. After providing them the PLAT on 05/25/2017, we were hoping the project would start by June 1st week. I was constantly in touch with them, as we want the deck and the patio to be completed in order to host our house warming party. I was told that the project schedule was on time. The trouble started with the beginning of the project. The footing failed several inspections and I was worried why would a renowned company unable to get it passed after several attempts. The answer was,lack of supervision or directions to the crew. Then came another shock, Fairfax county pulled the permit because the plan didn't meet the county requirements. Nate blamed it on the building, whereas he missed to provide proper planning based on the existing building. My neighbour who has a similar house started the deck project with another company and they were able to plan it properly. Their construction went forward without any hiccups. Their project took 15 days to complete, whereas our project sat there without any progress. To proceed further, I was asked to pay for the change in cost to meet the county requirement. I was provided an estimate and signed a contract but in the through the project I was asked to pay more for none of my mistake. My only mistake here was going with American Exteriors and Masonry. Now, the company had issues with the crew and again I took the hit for it. The project was halted until they could find another team to work on our project. The real problem started with the materials. I was shown a different model which had vinyl handrail and I was told my deck would be similar to it. They started putting wooden handrail, when I called Nate to discuss about it, I was asked to pay the difference in cost. When I insisted that we agreed on vinyl railing in the initial discussion, it fell in deaf ears. I was asked to pay more to get what was initially shown during the initial estimate. Finally, they finished the project on 07/21/2017 and my party was on 07/22/2017. All the materials and trash were all sitting in my drive way when I had my guest, it was not a pretty site. I thought we are done with this project and I was so wrong. The deck failed the final inspection. Despite the failed inspection, the company wanted me to pay for the deck. I insisted the payment will be made only when the deck passed inspection. I had to leave for 4 weeks vacation. Prior to leaving, I wrote an email to Nate and Carmen about the inspection and how I am not happy about the finishing of the deck. I didn't get any response. The deck and patio passed inspection in the last week of August. When I came from vacation they wanted the payment but didn't want to address my concern. Our Deck and Patio is completed after

3 of 3 users found this review helpful.

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5.0   |  
Loved their masonry work. Would definitely consider them for other projects
Response by American Exteriors and Masonry: Thank your for your business and review. We are glad that it met your expectations!

0 of 1 users found this review helpful.

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