American Fence Masters

4.2 | 27 Verified Ratings
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919-357-7043

P.O. BOX 115
Burlington, NC 27216
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Profile
American Fence Masters


Quality is our goal! We are a locally owned and operated company that values honesty and integrity, and we stand behind our work. We specialize in fence installation and repair. We can customize to the individual project, while still paying close attention to the details of each project that we are involved with. We look forward to building long-term relationships with our clients and guarantee your satisfaction!

Achievements

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Service Area

  • Raleigh
  • Durham
  • Chapel Hill
  • Cary
  • Apex
  • Burlington
  • Mebane
  • Morrisville
  • Zebulon
  • Rolesville
  • Hillsborough
  • Graham
  • Bahama
  • Carrboro
  • Elon
  • Wake Forest
  • See All >

Services Offered

Fences
  • Chain Link Fence Install
  • Chain Link Fence Repair
  • Aluminum or Steel Fence Install
  • Aluminum or Steel Fence Repair
  • Wood Fence Install
  • Wood Fence Repair
  • Wrought Iron Fence Install
  • Wrought Iron Fence Repair
  • Vinyl or PVC Fence Install
  • Vinyl or PVC Fence Repair

Areas of Expertise

  • Wood Fence - Install
  • Wood Fence - Repair
  • Vinyl or PVC Fence - Install
  • Vinyl or PVC Fence - Repair
  • Chain Link Fence - Insall, Repair or Alter

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates
  • Bilingual

Credentials

In Business Since: 2010
Screening
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Ratings & Reviews
American Fence Masters

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 28
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0.5   |  05-16-2019
Review by Clay P. in Durham, NC
We signed a contract with John at the beginning of July 2018 for a shadowbox fence plus staining (we were to purchase the stain, based on the one he recommended). Once the fence was started, he requested full payment claiming he needed to pay his guys. Against my better judgement I paid him in full before the job was completed. The initial fence went up and it was beautiful. When it came time to stain the fence we knew something was wrong since the semi-transparent stain was going on like thick matte paint (which is against my HOA policy). After a lot of back and forth and pointing fingers, we got John and the stain company to come out together. It was determined that the stain was not defective, but rather it was applied too soon before the wood had time to dry out (6 months is recommended). After a lot of heated conversations, John agreed to remove the stained portions of the fence and replace them with new wood at his expense. The fence was finally replaced in October 2018. He never came out to inspect the work and several of the wood planks are crooked with nails sticking out. It is just overall sloppy. His crew left several chunks of concrete, hammers and tape measure in my yard. He said they would be back in March 2019 to stain the fence and get their tools. We have tried to contact him repeatedly, but he will not return any calls. Overall, he sells you the dream but his communication is some of the worst I have ever seen. And if something does not go his way, he is extremely unprofessional, sending nasty texts all times of the night. Save yourself the headache and find another company!
Response by American Fence Masters: We did not even charge this customer for stained whatsoever we stained it for him as a favor for free I told them if they would pick out their staying we'd stated form they picked out the stain they paid for it and yet they didn't like it so our company went back and tore that whole fence down and redone the hill defense on our dime not theirs Jeffrey put it right back up did not charge nothing and he has a complaint did I won't come back out and stain that fence I'm not work this company is not going to it's awful it's awful shame you try to do a service for free to someone they pick out the color they don't like it and then we have to go ba
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1.0   |  
Review by in Zebulon, NC
The owner of this company name John came to my home to give me an estimate did the estimate we discuss what type of fence we like how we wanted everything to be privacy Woodfence I signed the paper for the estimate they came in installed the the wood poles with the cement never explain the process to me this is the first time I every had a wood fence installed and I have said that to him so we had to wait two days for the cement to settle came back and started installing the fence and they could not finish rain due to weather then due to some other things they had going on but the problem with Mr. John is that he has no communication no customer service is actually very rude he likes to curse to customers because he has A lack of communication that is evident when you are cursing at a customer he has yet to come back to fix some of the fence that is not leveled with the ground major dip at bottoms of fence this man is the worst he lies as well he will never ever get my business again nor will he get anyone that I know to his will go to the BBB just horrible
Response by American Fence Masters: we can take a picture of this customer job her job is beautiful she has really bad debts in some parts of her ground which one we're running a privacy fence you have to have it nice and smooth on the top and on the ground but when you have dips it's the homeowner's responsibility to fill in those dips with dirt or rock or whatever the case may be this customer called us 20 30 times a day we did not take any deposit from this woman we set her job on the day we said we would set it 2 days later we came back and started bringing the material to start start working again on her house it's just every day every single day four or five times a day I

1 of 1 users found this review helpful.

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0.5   |  04-17-2019
Has been unreliable. work not completed no follow thru and poor communication.

1 of 1 users found this review helpful.

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3.0   |  
Review by in Willow Spring, NC
The fence is really nice and was installed very professionally. However, the customer service portion suffered. We had several days of bad weather that delayed our installation. The poles were installed and then we had to wait for the concrete to set. So more bad weather came and they told us that they would come out on Saturday and they did not show up or give us a call that they could not make it. We called again and they said Sunday. so they did come and finish the job but demanded the balance and we did not have a check for them on a Sunday. As a result, I get a phone call from the office at my place of employment harassing me for the payment before 2 p.m. on Monday. Not very happy with that aspect of the job and because of the excuses and delays, I would not hire them again.

1 of 1 users found this review helpful.

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1.0   |  
Review by in Graham, NC
Did not finish job ,,and kelp telling me my gate was being custom made and never delivered stopped returning call had to pay 1500 in order for them to start the job John Johnson was the one who signed my contract smh
Response by American Fence Masters: It seems to me that when people or customers want to give a review and it goes on my record and they say something bad about what our company has done or not done, what this woman fails to tell anyone as that we put up her post in the ground and never got paid anything for 38 days when she was supposed to give us a deposit for the job when we started needless to say she finally come up with her $1,500 down and we finished her complete entire wood privacy fence and yes we still have to put a double drive chain link gate up she still owes $1,100 on this job I gave her six months of financing but no one yelled at this woman, this woman kept calling.

1 of 1 users found this review helpful.

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5.0   |  
Review by in Raleigh, NC
Came quickly gave estimate. Due to weather, couldn t do job right away. But, came did the job looks great our dogs love new fenced in yard!! Price was very reasonable, too
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5.0   |  
Review by in Durham, NC
John was very persistent in getting the job. He came by the house several times, showed me examples of his work, and worked with me on my schedule. The quality is exceptional, and the value is amazing. I would recommend them for any fencing or decking job that you need.
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5.0   |  
Review by in Durham, NC
Work was done as quickly as possible as soon as the weather permitted. Communication was a little lacking, but the owner was always responsive to my calls and text messages. Very flexible, I would hire them again if I had to. Trustworthy.
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5.0   |  
Review by in Garner, NC
From the very beginning of getting an estimate to replace an existing fence to the easy and timely scheduling, pricing was very reasonable and the job was completed as promised. The professionalism and skill was outstanding! These guys work hard to get the job done right! VERY HAPPY !!
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0.0   |  01-21-2019
Review by Michael R. in Durham, NC
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