American Moving Solutions

This was the worst moving experience that I have ever had. I chose AMS for a couple of reasons 1) They promised that the move was inclusive of most charges, absent my underestimating my items, and 2) they only hire A-rated companies. Neither of these things was true. They hired an F-rated company, which hired another F-rated company. Reviews indicate that both companies are notorious for finding extra cubic feet and for delivering stuff late, damaged, or not at all. I chose the moving date of June 29 because AMS told me that since my move was 377 miles, my things would be delivered in one or two days When the movers arrived, they tried to get me to sign multiple incomplete documents. The driver shoved them in my face 3 times and made it clear that they were not doing anything until they were signed. As I informed AMS, they dropped my TV while still in my apartment from the top of a 6-foot pile of boxes. They also, stuck my mattress at the back of the truck apparently because they did want to reopen the truck. At the end of the move, the movers had magically found an extra 400 cubic feet, and in essence, doubled the price of my move. My box count was correct, and the only thing that I forgot was my elliptical (it is not a big one), and we had left some wiggle room of several cubic feet when AMS did my final inventory check. At that point, I had no choice but to pay because they had my stuff. I informed AMS about these issues. After being promised delivery several times and several no-shows, my things arrived 16 days later and were severely damaged. I had informed AMS several times that my things were late; I was told that they had 14 days to deliver and called a liar when I said that I was promised my things in 2 days. Also, regarding my TV, I was told it was not like they threw it to the ground on purpose, did they? That was typical of my customer service experience. They are extremely unprofessional. I requested my money back, as I certainly did not get what I paid for. Nothing.