American Water Damage Triad, LLC

HomeAdvisor screened and approved seal

HomeAdvisor Screened & Approved

This service professional has passed the HomeAdvisor screening process.

Learn about our screening process
Learn about our screening process

13 Years In Business

Company Details

Contact

256 Little Santee Rd.
Colfax, NC 27235
www.trustawd.com

Hours

  • Mon:
  • Tue:
  • Wed:
  • Thu:
  • Fri:
  • Sat:
  • Sun:
View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • Water Restoration
    • Fire Restoration
    • Mold Remediation
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Credit Cards Accepted

    Ratings

    4.5
    25 Verified Reviews
    • 5
      22
    • 4
      0
    • 3
      0
    • 2
      1
    • 1
      2

    Highly rated for

    • Quality
    Showing 1-10 of 25 results
    1.0 Melissa N. Greensboro, NC
    1/11/2021

    I would not classify this company as a Pro as they are misleading in what services you are receiving. as a first-time homeowner trying to find a trusted to help with a suspected mold issue. This involved repairs to my ceiling after a roof leak and possible mold in the crawl space. After receiving estimates and a few phone conversations, I explained I only needed the ceiling inside fixed for now. As of today, I find out there was actually a little bit of information no one mentioned. They quote you the price to come in, tear down the ceiling, remove the mold and insulation, put plastic up, and set up dryers to dry up any moisture. After all of that, you must go through round 2 of getting an estimate and paying more money to get them to actually fix the hole in the ceiling that was left from the mold removal. Now, if you have no idea what mold removal entails, how to fix a ceiling where the water damage has happened, the cost associated with such a fix, or know that the first repair estimate does not really mean to fix your issue, you are like me. The amount of money charged, for my first home repair, was quite a bit. Maybe I am and have a lot to learn, but the amount seemed to be enough to fix the issue completely. I decided to pay out of pocket. Lesson learned to get several quotes to prevent these from happening in the future and go with your insurance because they know how this goes and what to expect. The biggest complaint I have is what I was told was misleading and their response seems like they could careless of the misunderstanding. When this happens, it is usually because they have heard this complaint before, and everyone knows there is a lack of clarity, but no one fixes it. I have spoken with 2 people today about not knowing about the second go around. The first one simply added my complaint to his notes after calling someone and the other said, well it was in the email we send when we provide the estimate and if you change your mind on the repairs let us know. I found the email they referred to and it states: These estimates do not include any repair costs that will be associated with these areas once drying is completed. I also found in the document they leave you What happens next? nothing about 2 separate estimates. Interestingly, Step 4 states that the paint may not be an exact match. This is what you read prior to learning what drying to them means. Drying to me simply meant the paint is dry on the repair and they have completed the work. I just caution people who use this company to read and research what you need to be done. They are not a trusted advisor to take you through educating you on the complete process when it comes to your repairs. Needless to say, I will not be using them to help with the crawl space since I have no idea what round 2 of that would cost me or if there is any fine print.

    5.0 Valerie L. Winston Salem, NC
    7/6/2020

    Good customer service

    5.0 Debbie P. Greensboro, NC
    5/2/2020

    I was referred to American Water Damage by a plumber with another company who came to my home to service a major water leak. American Water Damage has just begun the process, but so far I have been having a pleasant experience. The office personnel was very friendly and went above and beyond to schedule my appointment that same day. Jeff, project manager, came out a couple of hours later for the free consultation. He was extremely professional, knowledgeable and showed great concern for my issue. A day later, Walter, remediation technician, came to assess the damage and met with my insurance adjuster. I was very impressed with both of their knowledge, concern and thoroughness. Walter assured me that his team could start the mitigation process the next day, and he was a man of his word. His fantastic team, Malik, Anavie and Joey, arrived at my home early that next morning. The minute they entered my home, they went to work. Malik, the lead, assessed the situation, explained to me what the team was going to do, and instructed Anavie and Joey where to start. They worked diligently for hours only taking a few minutes for lunch. All of them were friendly, professional, thorough and hard working. From what I can tell, they did excellent work in demolishing and treating the disaster area. They also cleaned up the area to perfection. We are only on phase one of my process, and I am extremely satisfied thus far, especially with water mitigation. My fingers are crossed that the repair process will go as smoothly. If so, I will be writing another awesome review to recommend this company. Keep up the great work and may God continue to bless your establishment!

    5.0 Robert D. Greensboro, NC
    11/23/2019

    They were professional and courteous

    2.0 John G. High Point, NC
    10/11/2019

    Technician conducted testing and said he would contact me within 24 to 48 hours. 96 hours later still waiting on results. health issues were reason for mold testing. They don't care about my health issues and I don't care about their service. Home Advisor struck out on all three services I contacted them about.

    5.0 James P. High Point, NC
    5/28/2019

    They were clear in their quote. No surprises in the end. Nice job!

    5.0 Christine P. Greensboro, NC
    5/16/2019

    They've done a great job.

    5.0 Amy M. Greensboro, NC
    2/22/2019

    Very prompt, courteous and professional.

    5.0 James R. Winston Salem, NC
    2/13/2019

    Experience with them was excellent.

    5.0 Dan N. Summerfield, NC
    11/1/2018

    Because they came over and saw the situation, we had the big dehumidifiers over later that afternoon, and it likely helped us avoid mildew. We also worked with our insurance to cover it.

    Photos

    American Water Damage Triad, LLC
    7
    Crawlspace Remediation
    7
    Bathroom makeover
    2
    Ervin Bath Remodel

    HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information representations set forth in those profiles as they are self-reported by the Service Professional.

    To find more licensing information for your state, visit our Licensing Requirements page. Note that some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

    Seal of Approval

    What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

    1. Verify Trade License
      HomeAdvisor checks to see if the business carries the appropriate state-level license.
    2. Verify Insurance
      As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
    3. Verification of State Business Filings
      For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
    4. Criminal Records Search
      HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
    5. Sex Offender Search
      We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
    6. Bankruptcy Search
      We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
    7. Legal Search for Civil Judgments
      We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
    8. Liens Search
      We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
    9. Identity Verification (SSN)
      HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
    10. Identity Verification (Reverse Phone Lookup)
      We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.



    NOTE: Member service professional information confirmed as described above may change or expire over time; while HomeAdvisor attempts to maintain accurate and up-to-date information, and confirms changes when notified, we cannot guarantee that profile and screening information is accurate. Therefore, we recommend that before working with a service professional you verify that information presented is still current and/or acceptable to you.
    Please see HomeAdvisor's Terms and Conditions for a full description of how we screen Service Professionals

    **Only for U.S. service professionals

    Final Step - Confirm Your Appointment:

    Confirm your appointment with on , - Change


    Required
    Required
    Required
    Required
     
     
     

    By clicking Confirm Appointment, you affirm you have read and agree to the HomeAdvisor Terms & Conditions, and you agree and authorize HomeAdvisor and its affiliates, and their networks of Service Professionals, to deliver marketing calls or texts using automated technology to the number you provided above regarding your project and other home services offers. Consent is not a condition of purchase.