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13 Years In Business
Company Details
- Bilingual
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Contact
7426 Alban Station Blvd, Suite A-100Springfield, VA 22150 http://www.springfieldvapoolservice.com/
Hours
- Mon: 8:00 AM - 5:00 PM
- Tue: 8:00 AM - 5:00 PM
- Wed: 8:00 AM - 5:00 PM
- Thu: 8:00 AM - 5:00 PM
- Fri: 8:00 AM - 5:00 PM
- Sat: Closed
- Sun: Closed
View All Details & Credentials
Service Details
Areas of Expertise
- Project Management Professional (PMP) through PMI.org
- Certified Pool Operators
- Certified Stain Specialists
- Low Voltage LED Lighting
- Certified Building Professional (CBP) Association of Pool and Spa Pro's
View All Offerings and Cities Served
Cost Information
- Warranty Offered
- Credit Cards Accepted
Reviews
Write a Review
Showing 1-10 of 14 results
0.50
Rudy R.
Falls Church, VA
3/23/2021
I received a quote for $450 to close my pool which is pretty standard for my pool. They then billed me for $900 without even discussing it with me. They claimed that there was excessive work that caused my pool closing to be at a much higher cost! They also claim that there was a *verbal agreement* to the increased charge but that conversation never happened. In fact, I only found out about the overcharge when saw the credit card statement. Buyer beware! They are untrustworthy. I am opening a dispute with my credit card company.
Response from Company:
First of all, this gentleman DID NOT hire us through Homeadvisor. Check our other reviews. We try to make everyone happy, but this customer was "difficult." We quote $450 over the phone when the customer says his pool is a normal size, one-pump, normally mounted cover, and clean/clear of debris. This is what we found on arrival: - On arrival the technicians noted that the pool was full of leaves and debris, which required extensive cleaning - The pool equipment area had three (3) pump-systems versus the standard single system. - The pool cover attached to a raised wall using a cable system, for which ASP charges extra. - The pool cover attachment was missing parts for the cable system, which ASP provided. - The homeowners did not provide winterizing plugs as instructed. ASP provided the plugs for winterizing the pool.
5.0
Tracey N.
Alexandria, VA
3/1/2019
They came over within 24 hours of the first phone call.
5.0
Bill V.
Centreville, VA
2/10/2018
Very dependable and reasonable prices for work. Replaced my pool heater that never worked from day of original installation. They recommended another brand and type of heater and it worked fine. Will call then again when I need some repairs done.
5.0
Robert (bob) C.
Alexandria, VA
7/20/2017
Provided a couple of choices and recommended the lessor cost option. Superb customer service and did exactly what they said they would do.? Very easy to do business with.???
5.0
Robyn S.
Fairfax Station, VA
1/19/2017
So glad I worked with them.They figured out the issue right away and I didn't have to pay for extra time or repair.
2.0
Alan O.
Falls Church, VA
12/18/2016
Not a thing
Response from Company:
Please note, that the customer did not provide any details about why he gave us a bad review. We have repeatedly reached out to this customer by both phone and email to inquire about what was lacking in our quality and value, and have not received a response. This review was the first time we received any negative feedback from this customer.
5.0
Gail R.
Alexandria, VA
3/2/2016
Mark Josh & James are the only guys you need to know. They open & close for us & found us an affordable custom cover. They are happy to patiently explain things to new pool owners & always go the extra mile. Call them, and then all you have left to do is relax & enjoy!
0.50
Burke, VA
7/5/2015
Would never hire them again. Terrible experience.
Response from Company:
From the owner: Please note that the customer did not provide any details about why he gave us a bad review, only that he had a bad experience. There are many reasons to get your pool professional to procure and install equipment for you. We take responsibility for fixing problems with new equipment we have procured for the customer. He bought a heater online and it did not work properly due to problems with electrical and gas systems.The homeowner's pool equipment was rife with electrical code and other violations, and NOT SAFE to work on. Not a pleasant experience for my employees. Homeowner not pleasant..
5.0
Daniel G.
Fairfax, VA
10/27/2014
James and his family all took part of the project. They took my outdated pool equipment and replaced it with a new salt water system that keeps my water super clean with much less maintenance . They recommended the equipment based on my needs and did not up-sell me on useless upgrades to the sand filter I bought.
5.0
Sean G.
Springfield, VA
3/10/2014
James is fantastic. I would highly recommend him to anyone who needs pool work.
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