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14 Years In Business

Company Details

  • Bilingual

Contact

744 Princeton Blvd #7
Lowell, MA 01851

Hours

  • Mon:
  • Tue:
  • Wed:
  • Thu:
  • Fri:
  • Sat:
  • Sun:
View All Details & Credentials

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Appliance
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Credit Cards Accepted

Ratings

2.3
9 Verified Reviews
  • 5
    3
  • 4
    0
  • 3
    1
  • 2
    0
  • 1
    5
Showing 1-9 of 9 results
0.50 Re S. Sudbury, MA
4/18/2024

This business is a scammer. don't hire them. I called to get my dryer fixed. the guy came and told me a heating unit is not working and it would cost $470 ($300 for the unit and $170 for his fee) to fix it. I quickly check the price for the unit and it costs $60. I asked him why he is giving me such an insane price for the repair. He said this is what we charge and what you find online doesn't work for our company. I said I buy the unit and you fix it. he said in that case I would charge you $300 or higher for my fee instead of $170. They basically take the work , send someone, the price is insane so you end up not using them and they charge you $120 for 10 min showing in your house. This is a true robbery. I am sorry that you make your living based on robbing people.

1.0 Karen M. Georgetown, MA
1/4/2024

Be warned! This is a company ( Best Pro Appliance Service) that I I believe overcharged me and will NOT respond to customer calls /complaints. I have been calling them since November to dispute my bill . I have left many messages with the polite women who answer the phone. I just wanted a conversation with the Supervisor who I was told is Frank. It is now January and I have received no call back. The tech who did the repair was contacted by his supervisor and told to call me. It took several weeks to even get that far. I texted him back with my issues. Still waiting. No call; no text from anyone. Also be aware that this company only accepts cash and online banking . No checks and I was charged a 3% service charge for using my credit card. The receipt does not itemize parts and labor. Save yourself money and aggravation and find someone else to repair your appliance. In fairness, the tech was on time, polite and my washer is working right now. He said there was a 90 day guarantee on the repair. Still, not a business I would ever recommend!

0.50 Mike W. Ashburn, VA
10/26/2023

the worst ever experience got with them, please don't spend a penny to this scammers!

0.50 Audrey G. Peabody, MA
2/17/2023

Do not hire them! Worst company I have ever dealt with. Charged my 85-year-old mother $600 to repair the washer/dryer, which did not work, then refused to return to fix it or provide a refund. Calls were either ignored or when they answered they gave her the runaround. Now using - such an awful experience.

0.50 Sam Z. Billerica, MA
9/10/2022

I had a very bad experience with them, he then came the first time and collected $99 and he was supposed to come back for a part need to order for my stove, but never came back, I called multiple times I was tolled that the tech will call me back, he never called and no one from the company called or showed up back, very bad service very unprofessional, also the first time the tech was taking a video call with his friend will he is checking my stove in my kitchen,

5.0 Anton V. Tewksbury, MA
9/9/2022

Technician arrived on time (a little early, actually) and completed the repair in about 90 minutes.

2.5 Jamie G. Haverhill, MA
8/13/2022

They were very nice. Did not figure out the issue. Told me to buy parts I did not need. Tried to get out of the visit or just forgot. Nice though.

5.0 Dj L. Byfield, MA
4/20/2022

Ramo was professional and fixed the problem with Bosch dishwasher.

5.0 Vasif H.
1/21/2022

Very professional , explain in detail the work being done. Easy to work with.

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Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
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  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
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  5. Sex Offender Search
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  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
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  9. Identity Verification (SSN)
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  10. Identity Verification (Reverse Phone Lookup)
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