Appliance Doctor of PA

We are a small business that called to get service for our washing machine. After they cancelled our first service appointment due to a technician calling out and rescheduling they arrived to look at the washer. After 3 minutes and putting our original belt back into place we were quoted $239 with a 90 day warranty. Then suddenly that was changed to $189 with a 90 day warranty. When we asked to not pay the warranty we were told we have to and it is actually 30 day. As a person that takes pride in running a small business and doing right by my customers I am sadly disappointed in this business and will not use in the future.

The freezer on my Kenmore Elite refrigerator was not keeping food frozen. We had a scheduled appointment between 2 - 5 PM. They called at 3:15 to say the repairman would be late, arriving at 5 - 6 PM. The repairman actually arrived at 7:10, citing traffic as the issue. He diagnosed a problem covered by my warranty (the sealed system or compressor). This contradicted the other company's repairman who diagnosed different issues not covered by warranty. He recommended going back to the other company, "playing their game" by ordering the $550 worth of parts and labor and then when it didn't work, refusing to pay and insisting upon the sealed system or compressor being replaced. He stated that the price given for the other company's estimate were in line with market prices.

Efficient, courteous, prompt and honest.

He was very professional, fast, and efficient.

Though we still had to get a new refridgerator, the gentleman who came was knowledgeable and very nive. He felt badly about not being able to fix our appliance and I beleive he was sincere.