Approved
Appliance Forensics Northwest
Appliance (Major Electric Appliance) Installation and Replacement, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Major Gas Appliance) Installation and Replacement,
About us
In most cases and appliance repair is a process. More often than not, an appliance may have to be taken apart to diagnose it properly. We don't just stand there and look at your appliance and tell you what "might be" wrong with it. We take the time to take the appliance apart, diagnose it properly and give you an explanation of why and how the appliance started acting up. Sometimes the appliance can be fixed the same day, but more often than not a part will have to be ordered and a return visit will be warranted. So generally how it works is this, it's $99 per appliance to come out and diagnose the problem and give you an estimate for the repair. We offer a automatic 1 year parts and labor warranty on replacement parts. We don't order parts from websites. We order all our replacement parts from reputable parts suppliers so we can warranty the original OEM parts installed.
Business highlights
7 years of experience
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.665 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 14% | ||
| 2% | ||
| 2% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 65 reviews
Janice L.
Jun 2026
Fridge, Freezer or Ice Maker Repair or Service
Justin responded immediately to my post. It was clear in our conversation that he had experience with the problem in our refrigerator. He ceased available the next day and finished the complex job that day. He worked hard and nonstop to complete the job. By the time he left we had a working fridge! I highly recommend Justin.
Darlene A.
Apr 2026
Google Review
In the past 6 months I have needed quick service due to water leaks. I found Appliance Forensics Northwest online. Both times Justin arrived within a 2 hour window. He is responsive, professional and experienced. He answers my questions and he is fairly priced. I recommend Justin to anyone needing fast efficient appliance repair.
Charlotte B.
Apr 2026
Google Review
Very impressed with Justin he made sure he got the right parts and completed the repair timely. I would recommend Appliance Forensics NW for all appliance repairs. I would call them for any appliance repairs if needed going forward.
Jessica L.
Apr 2026
Google Review
They were very helpful, fast, and knowledgeable, and flexible. They understood that it needed to be done as fast as it could be done. I truly recommend them for anyone. Thank you again. I so very much appreciate you!
Gail M.
Apr 2026
Google Review
Justin was easy to work with and did the best he could to fix an old gas cook stove. He was relaxed and followed through with expectations. He helped me to decide which route to take in terms of keeping and repairing as opposed to getting a new stove.
Jason P.
Apr 2026
Google Review
Quick response, quick scheduling, quick diagnosis and quick repair. Much cheaper than buying a new machine, and we’re glad to save our machine from the landfill. Props to Justin for going above and beyond to answer our questions, and thrilled that the final price came in below the over-the-phone estimate. Thanks, Justin!
Elizabeth G.
Sep 2025
Clothes Washer or Dryer Repair or Service
Great service! He found the problem right away. Helped me understand what I needed and patiently answered my questions. I would absolutely recommend.
Thanks,
Elizabeth
Steven M.
Sep 2025
Clothes Washer or Dryer Repair or Service
I had a leaky washer and Appliance Forensics got it all fixed up at a great price and a reasonable timeframe. Thanks!
Michael A.
Aug 2023
Fridge, Freezer or Ice Maker Repair or Service
He was unable to resolve my problem But, he made a grand effort - and I even tipped him
Justin C.
Jul 2023
Fridge, Freezer or Ice Maker Repair or Service
Arrived on time. Explained the issue. Provided an accurate cost estimate. Did the work and cleaned up afterwards. Washer working great. I will use again.
John D.
Jun 2023
Fridge, Freezer or Ice Maker Repair or Service
Very quick response and diagnosis
Mark P.
Mar 2023
Fridge, Freezer or Ice Maker Repair or Service
Very responsive and friendly
Andrew S.
Jan 2023
Fridge, Freezer or Ice Maker Repair or Service
As advertised. $99 to come out for a diagnostic, research for cost of parts and an estimate. We ended up getting a new unit from the landlord, but would have gladly hired them to repair otherwise
Ross R.
Jan 2023
Fridge, Freezer or Ice Maker Repair or Service
Justin came on Christmas Eve morning, diagnosed our refrigerator, problem, and order the parts. When it arrived, he came and installed it. And now the refrigerator is working perfectly. Great service good attitude reasonable price.
Bonnie C.
Dec 2022
Fridge, Freezer or Ice Maker Repair or Service
Professional, knowledgeable, good communication and very affordable. Completed a major overhaul on my Electrolux washer and replaced heating element in our Maytag stove. Thanks for a great job Justin!
Julianne B.
Nov 2022
Fridge, Freezer or Ice Maker Repair or Service
Service was quick with diagnosis within 24 hours and completion within 72 hours. Price was reasonable and service tech was professional.
Frank S.
Nov 2022
Fridge, Freezer or Ice Maker Repair or Service
Well done. Would call them (Mr. Fox) first in the future.
Zack F.
Oct 2022
Fridge, Freezer or Ice Maker Repair or Service
Justin contacted me within 10 minutes Very professional Was on time actually early Diagnosed the issue quickly Had great communication during the whole process Parts were on time Came back repaired the unit the day after parts arrived Very happy with his work Thanks Justin
Mary N.
Oct 2022
Fridge, Freezer or Ice Maker Repair or Service
Always on time. Justin was very pleasant and respectful.
Augustus B.
Oct 2022
Fridge, Freezer or Ice Maker Repair or Service
Justin was my technician who not only provided a high level of customer service but was willing to follow up with me once the part arrived to my home. He respects Veteran's and did a great job in repairing the washer and making it easy for my family. I would highly recommend him and the company he represents.
Tony C.
Aug 2021
Fridge, Freezer or Ice Maker Repair or Service
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Annika R.
Oct 2020
Fridge, Freezer or Ice Maker Repair or Service
Nice guy and fixed my fridge for a fair price.
Response from Appliance Forensics Northwest
"Thanks Annika!"
Al K.
Oct 2020
Fridge, Freezer or Ice Maker Repair or Service
Did not communicate very well with updates on when to expect the next appointment but diagnosed the problem quickly and repaired it quick as well.
Response from Appliance Forensics Northwest
"At Appliance Forensics Northwest we do are best to communicate with every customer. We do tell customers if there is a part that needs to be ordered that we will call them when the parts arrive to set up next visit due to shipping time variances."
Marian B.
Sep 2020
Fridge, Freezer or Ice Maker Repair or Service
He charged me $109. for the visit, said it needed a new motor for the ice dispenser and that the floor on the freezer needed to be replaced. The estimate was $800. My son looked at it and the auger to move the ice needed adjusting and he bought a spring for the water dispenser and it is working perfectly.
Response from Appliance Forensics Northwest
"This refrigerator had 3 different issues. A leak coming from a frozen drain line of the freezer evaporator, a broken ice dispenser mechanism and a worn auger motor for the ice maker. This has nothing to do with a freezer floor, it is virtually impossible to replace a freezer floor. This individual obviously has no idea about the parts cost or the labor involved to replace and fix all this so yes the labor would be high in this situation, but if they are **claiming** they fixed all that themselves which is highly unlikely, then more power to them. A service call is charged in all initial visits for the diagnosis and is nonrefundable, BUT the ser..."
Paul G.
Aug 2020
Fridge, Freezer or Ice Maker Repair or Service
Justin is the consumate professional. Highly recommended. Honest, thorough, will have him back soon and told my neighbors.
Licensing
Licensed*
Trade License Number
APPLIFN759MZ
Trade License Locale
WA
Trade License Expiration
07/16/2027
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Appliance Forensics Northwest is currently rated 4.6 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: Closed
Appliance Forensics Northwest accepts the following forms of payment: CreditCard
Yes, Appliance Forensics Northwest offers free project estimates.
No, Appliance Forensics Northwest does not offer eco-friendly accreditations.
No, Appliance Forensics Northwest does not offer emergency services.
No, Appliance Forensics Northwest does not offer warranties.