Appliance Repair Xperts

I have used this company for my homes water filter system. They are quick to respond and are always very professional. I have terrible water and they are always able to quickly fix the problem.

Very disappointed. We had our Samsung ice maker repaired on April 1, 2025?$169 for labor and $268.38 for the part. A few days later, the ice started coming out wet and slushy. It was clear the issue wasn?t resolved, but we assumed it might just need more time to freeze. By the end of the month, it was dripping and had completely stopped producing ice. We called for a follow-up, but they wanted to charge another $169 since it was just past the 30-day mark. This would total $623! I should have followed up the next day, but I gave them the benefit of the doubt. Unfortunately, their 30 day policy seems short and unfair in this case, especially since the issue wasn?t resolved during the initial visit. I would not recommend their services.

All I can say is beware. We read some of the reviews, but gave them the benefit of the doubt, our fault. "Jeff" if that is even his real name showed up to fix our dryer, fixed it we paid him $304.00 which was what was requested and after three days the dryer wasn't working again. Called and after several days they called us back and as soon as we told him that the dryer wasn't working he said "oh yes I know it needs another "piece" to be replaced, I'll order it. Two weeks later we hadn't received a call so we call them once again and leave a message. They call us back and gave us an appointment with a four hour window, and agreed that they would call or text 30 minutes before they arrived for the appointment. Today, they show up without a call or text we shared that we would be there in about 10 minutes and the answer is "can't wait you should of been here". "Jeff" was completely rude and customer service is obviously non-existent. So now we are out of $300 and back to square one.

They people are scam artists. They are well know to the police for their scams. They took $200 for a repair that they never did. My dryer needed an off/on switch. That was their diagnosis. They charged $200 for that initial evaluation and no repair and said that they would order the part as of July 20, 2023. To date we have no part and they don't answer their phone. I contacted the Seekonk Police and they're familiar with their scams. The suggested that I file a complaint with the Attorney General's Office which I intend to do. Their address is factious. It's a post office box as a Staples Office or something like that. Their business card only lists a phone number and no other contact information at all, They are known to the police scam artists. Contact the Seekonk, MA police if you want a true and accurate reference.

This is a very bad service, it takes more than 6 months to get a response. This contractor should be removed from Home Advisors list.

Actually, professional I am him anytime. Great work excellent

They came on time

They did good work. The technician and the office staff were very responsive. It took a while for the part to come in, but that was not the fault of the repair business. There was one bump in the road when our tech was supposed to come to our house for the repair, but somehow our job ticket was lost in the system. But again, they were very responsive and apologetic. They showed up the next day and fixed our washing machine!

He was quick and knowledgeable

Very responsive

Needed fridge repaired. Arrived 3 hrs after I called which I thought was excellent. Technician was very good. Tich pricey but worth it. Couldnâ t afford to lose all my food!

Super fast service, knowledgeable and professional Tech came to the house on time!! Excellent all around.

Derrek was very knowledgeable in his field of service. He was very fair and told the truth.

Quick attention and a Saturday install was very nice will be a few days till the water is all cleaned up but I see considerable improvement already. At this point I'm very happy with them and would suggest that anyone else consider them for home projects

Erik came to replace my refrig. thermostat & was professional, knowledgeable, appropriate cost for services, etc. I would call him again if needed.

Friendly and efficient service.

The service man was very nice he diagnosed the problem right away or parts and sure me they'll be back and within a week very good company to work with

On time, respectful and clear in what was wrong with the stove and how it could be fixed. Overall the technician was fantastic.

Quick and efficient service

They responded the same day I had sent out a request for help fixing my dryer. The customer service rep I spoke to on the phone was very friendly and was able to send a technician to my house that afternoon. Mike sent a text when he was on his way and explained why my dryer wasnâ t working. He ordered the part for me that day. The part came in within the timeframe they had said. They called Monday morning after the holiday weekend to schedule a tech to come back out to install it. Lee texted when he was on his way and was very thorough with his work. He was very knowledgeable and explained to me and my husband how to avoid this dryer issue in the future. I would highly recommend!

Both young men that came were quick and seemed knowledgeable.. Got the job done in time estimated...would definitely recommend

Service was easy to book and the technicians arrived as scheduled. The technicians provided quick problem diagnosis and fixed everything quickly. I wouldn't hesitate to use this company in the future.

Very happy with all aspects of working with New England Filter & Appliance - they saved us from having to buy a new refrigerator! Tech was prompt, courteous, helpful and professional - and the price for the visit was totally reasonable - what more can you ask?

He went above and beyond to help me with my issue. I thank you for the referral he not only did the job but went on to explain what was happening. He left me safely with the gas turned off.

Very good . They arrived on time and installed the system. They also installed a new water tank I had gotten before I got a quote for the water treatment system at no extra charge. I was given instructions on how to check system and what each information meant. A Quality job. The system is working perfectly.