AquaGuard Foundation Solutions

Chad Parker and Bradley Vaughan were excellent technicians who worked to meet my satisfaction of work performed. They were very professional, knowledgeable, and their work was outstanding. If I need any future gutter work I certainly will look to have Aqua Guard to be the company to fix or replace my gutters. Highly recommend Aqua Guard company for all your home needs. What an outstanding company they stand by their warranty offered by work performed.

I have never in my entire life had to write a review like the one I am about to write right now. To begin with we had a concrete slab laid at the beginning of Aug. and all we needed was for it to be leveled. We reached out to Aquaguard and Bill set up a date and time to come out and do an evaluation and a quote. Bill stated that they could level the concrete slab with no problems and gave us a quote of an est. 6k. I know that no one in their right mind would pay 6k for a job that was guaranteed by one of their SHAREHOLDERS (Bill) knowing that there was no guarantee it could be done (which is what their stating now.) We had a deadline to have this job completed which couldn’t be met because it is now Oct. and still ongoing. Jerrod and another employee came out on 2 separate occasions and all we have received from this service is UNLEVELED concrete and EXCESSIVE CRACKS AND WAVES. Weeks later 2 managers came out and could clearly see my disappointment because I was literally in TEARS. They said that some jobs they can’t get leveled completely and that they don’t know why Bill would tell us they could and that that’s stated in their contract. He said he would reach out to the general manager to come to a resolution because at this point my concrete slab is just horrific and still not LEVELED by the least. Literally worst than when they started the work. Week later no resolution. I suffer with congested heart failure which I was diagnosed with last Nov.2024 and this is really beginning to take a toll on me. All I want is a DECENT resolution because this is clearly not the service I was expecting to receive and is clearly unacceptable.

They were quick to respond. The first time working with them. Aquaguard quickly identified the problem and I can fix it myself.

Had a sidewalk that had settles approx 3.5”. AquaGuard put it back in place. Chris Risley was our Repair Tech - he was really focused on customer service, reviewed the scope, kept us updated, let us inspect prior to demob, great experience! I highly recommend

We initially went with a “cheaper” service and it was just that, cheap! AquaGuard came in and turned the encapsulation around into a working sealed crawl space. Shawn Haley was the rep who came out and explained our needs & quoted the job; he worked to get us the best price possible, and we were truly grateful for that. Kurt, Joseph, & Matt did the actual encapsulation and were here on time, very respectful, and explained the process, completing the job. The whole process with AquaGuard was great & we’ve already recommended them to others! We would say, go to the experts first and let them do the job!

June of 2014, I signed a contract with Aqua Guard Foundations Solution to have my basement encapsulated. I did not have water in the crawl space but I did have water coming in through the basement door. I was informed that encapsulation was the way to solve the problem. Thousands of dollars later in little over 6 months along with a very heavy rain, my basement flooded in areas where water has never entered. The company principals of honesty and customer care fell short. Fast forward to now, (10 year span) I continued to invest with this company to resolve my basement issues, through ongoing flooding, three pumps, humidifier upgrades, and much more. There is mold currently throughout the basement due to multiple floods, Including recent Hurricane Helene. I am extremely dissatisfied with their policy of honesty and customer care. There has been minimal follow-up. I want my basement to be mold and water free without another expense to me. “Buyer Beware!!!”

It was our first time hiring a professional for water damage in our basement. We had no idea what caused it. We had a very bad experience with some of our previous contractors so we asked a lot of questions. The inspector Jose explained everything clearly and took time to patiently answered all of them. The crew who did actual work, Calvin, Jamahl, and Clayton, were very professional and polite. Their work was fast and efficient. They informed us at every step so we know what is going on. They did all the waterproofing in just two days. It cost a lot but we’re glad we hired Aquaguard. It’s great to have an assurance that we don’t have to worry about any water damage in the basement in the future under their lifetime warranty!

Raymond and Brian did well

From start to finish - top notch! Will arrived timely and completed a thorough inspection, even inspecting an area (crawl space) that I wasn’t contemplating, but desperately needed some work as well. Quotes (yes, 3 of them) were provided to delineate the differing areas and work - along with related warranties. We received a quote from a competitor, and AquaGuard was the best value, most comprehensive, and best warranty. Scheduling went seamlessly with Justin (though they didn’t update my phone and kept calling my husband). The crew, lead by Marquise, communicated their arrival about 30 mins out, arriving timely. He professionally introduced his team, Joseph and Stephon for the crawl space on Day 1 and Alex for the basement on Day 2 - and they set to work. They laid covering over the carpet to protect it from this Georgia red clay. Working productively, with care and thoughtfulness to achieve a job well done. Once they finished up the work, Marquise walked me through the full effort and provided photos of the results within the crawl space, and explained the maintenance needs clearly, then we finalized payment. Highly recommend AquaGuard for your waterproofing and stabilization needs. Professional, courteous, timely, thorough, and competitively priced. Thanks AquaGuard for my dry basement and secure foundation in my addition!

After spending nearly $30,000 for a full crawlspace encapsulation, dehumidification system, and new sump pumps, we encountered a significant amount of water on top of the encapsulation system. On re-inspection, we were told that our drainage system now needed to be addressed resulting for an additional $6,000. I am extremely skeptical of spending more money with this organization after having so much water come through a reportedly waterproof system. Our installation experience was also not without its problems, we were scheduled for three days of work, and the crew worked half days each day resulting in a lot of disruption to our house. The installation was also not performed to plan - for example, a sump pump drain was placed only inches away from the foundation. Overall, I am very disappointed in the service. While the inspectors have all been extremely nice, we have yet to have a reason for why so much water would find its way into our crawlspace through a very expensive system designed to deal with these problems.

My wife and I have nothing but praise and thanks for Darius, Malcolm, and Daniel. They installed push piers on our house to stabilize the back and sides, and they kept us informed of their progress every step of the way. They were also very careful to leave our yard around the house in great shape. They are all skilled, hardworking, professional, and friendly, and they know their stuff. AquaGuard is a five-star company and has a five-star team in these guys!

Kurt, Marcus and Freddie came to job on time, were professional, answered all of our questions and did a great job. They also cleaned up thoroughly afterwards.

Brian and George were great. When they arrived they verified what our contract said and explained what they were doing and how it would correct the problem. One extra step was needed when they finished and explained how it would effect the overall correction and provided a quote, which we immediately paid and they corrected. Their customer service was as good as their repair, which is HUGE for me. If anything else from AquaGuard is needed in the future, they will be our go to company. Thanks!!!!!!!!!!

Routine maintenance visit today by Victor. Great communication before visit and arrived promptly. Extremely polite, professional, thorough. Explained everything. Couldn't be more pleased with the service!

On May 4, I met with a Field Inspector (Salesman) from Aquaguard regarding a leak that I had in my basement. He advised that I needed to have my son move some dirt around my foundation to fix the leak in the basement. I found out from a landscape company that fixed the cause of the leak that this would have made it worse. However the Field Inspector recommended new gutters (which I agree were needed), poly-renewal to fix the cracks in my driveway, and column lift for the column in the middle of my garage doors. These repairs were approximately $10,000. My problems started from there. The field inspector led me to believe the my house would be virtually unsaleable if I did not have the repairs completed. As a widow, without any knowledge of home repairs, I trusted what he said. Later I found out that the column lift and the crack repair in the driveway were not necessary. He completely missed a problem with my front porch being separated from the house. I paid a $2,900 deposit with work was to start on June 7. On June 7, The work on the column was completed. A member of the crew said that they were not sure why this was recommended. June 9, The driveway work was completed by a different crew. They arrived 3 hours earlier than scheduled. They said that they had seen much worse driveways. What I did not know was the the work that they do with the polypill does not repair the cracks. It only prevents them from getting worse, according the the Aquaguard crew. My driveway looks exactly like it did before I spent $1500 for repair. Also on June 9, the gutter repair crew arrived. They were scheduled for the afternoon, but arrived at 9:30 am. Following the gutter install, I walked around with the crew foreman. There was one downspout that was not attached to the gutter. I pointed this out to the foreman. He called someone over to fix that. This young man left a hammer in the yard, was told to pick it up, then threw it down in a different part of the yard. This was a preview of the problems to come. The following morning, I walked out on my deck to find it in complete disarray with rusty nails and a black roofing dust everywhere. I picked up over 40 nails. Nails that my grandchildren could have easily walked on. I found large gutter nails in my yard that could have caused injury to my lawn maintenance person or damaged his equipment. My deck furniture and rug were ruined. I sent a text to the scheduler (the only number I had) on Saturday. He did not respond. A supervisor Nick called me on June 13. He sent someone to my home on June 14 to help clean up and access the damage. The person that he sent was injured and could not do anything with his arm in a sling. He also came with no tools, equipment, paper to take notes, a camera to take pictures, nothing. He borrowed my broom and water hose to spray off my concrete patio. It was a nice gesture but absolutely no help at all. I sent Nick a list of items that were damaged. He said that they would take care of it, but there was no follow-up. He said that he wanted to come to my house to see the damage, but because of our schedules, he could not come for two weeks. I sent a text the week he was supposed to be back in town but did not hear anything. I cleaned my deck and replaced the items that were damaged so that I could use my deck. As of August 5, nearly two months after the initial work was completed, I have heard nothing from Aquaguard about them taking responsibility for the shoddy work and irresponsible work ethic of their gutter crew. I am terribly disappointed in this company and would not recommend them to anyone. Additionally, I was overcharged by $2900. I never received any receipt or breakdown for what I was charged by each of the three different crews even though I asked for an email receipt. I did get a refund for the overpayment. Do not use this company if you want someone who lives up to their word, who has reliable, consistent accounting practices and who has employees that take pride in their work. Services: Concrete leveling, Driveway repairs, gutter installation

Chris and Colin were an awesome team and very professional! They showed up on time, gave a work timeline, and completed the job in that time frame. Everything about our concrete repair was explained and executed properly. Very happy with the results.

The work provided was done quickly and professionally with no hassles.

Brian McMaster and George Hiteshew did a great job!

Brian McMaster and George Hiteshew did a great job!

Did a very thorough job in our crawlspace. Very pleased with everything.

Honest reliable work.

Chris Risley/Colin Jansen were excellent at what they did. They told me what they were going to do and did it. Checked with me as they were working to advise me on there progress cleanup was great . Job was completed in a timely manner. Six stars not five is my rating for this crew.

Reliable company with decades of experience Punctual, neat, and clean up well

Reliable company with decades of experience Punctual, neat, and clean up well

Reliable company with decades of experience Punctual, neat, and clean up well