Aquamaid Pool Services

I?m extremely disappointed with our experience with Aquamaid since they took over for Logan's Pool Service and, more specifically, the complete lack of customer service and accountability when problems arose. We spent thousands of dollars with this company over the past several months for pool service and maintenance. Despite that, we were left with a green pool, equipment that was not functioning properly, and little to no communication regarding the condition of our pool. After becoming frustrated with the quality of service, we made multiple attempts to contact the company and left three voicemails regarding cancellation without receiving a response. Yet a service technician still showed up as though nothing had happened. When we finally expressed our concerns, the response we received was essentially a one-sentence reply with no signature. No phone call. No apology. No attempt to address the issues. No ownership. Problems arise, but a good co. will be accountable and make right.

We have relocated to the Carrollton area, Aquamaid has been servicing our pool for the last year. During that time they have been professional and always shows up ! Any situation, any issue there is always someone to help. Over the weekend our pressure was at "0" and in this heat you need circulation! The receptionist reached out to HAYLA the Area Supervisor to help us, She not only reached out but contacted the Branch Supervisor, BRANDON. When I went out late afternoon we had pressure and our pool was circulating, I never knew he had shown up and fixed our problem! This is going above and beyond, I can't say enough about the Aquamaid Gunter pool service.....did i mention Everyone is so friendly and will always to get the job done!!! GREAT JOB, GREAT TEAM!!! Kim and Ruthie Poole