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Aqueduct Plumbing Company, LLC
Sewer Main Clearing, Water Heater Installation and Replacement, Water Heater - Repair or Service,
About us
A knowledgeable, professional plumbing contractor who believes that mere "customer satisfaction" is a disappointment. We want to leave an impression; we want "customer enthusiasm!
Business highlights
Se habla espanol
19 years of experience
Memberships & Affiliations
BBB
Services we offer
Plumbing, Water Treatment System
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6204 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 59% | ||
| 18% | ||
| 2% | ||
| 1% | ||
| 1% |
Filter reviews by service
Showing 1-25 of 204 reviews
Paul V.
Aug 2023
Water Main Install, Replace or Repair
Nice and friendly people
Jorge R.
Mar 2023
Drain Line Breakage - Camera Locate
Good customer service definitely recommend
Pat S.
Jan 2023
Water Heater Installation and Replacement
I would have given a perfect review but they did not show up for the first appointment. I realize it was a holiday and bad weather but wish I had a quick call and just rescheduled which is what we eventually did. Very nice people and also cleared a bathroom sink that a previous plumber did not do a good job on. I will definitely use them again and referred them to my sister for a toilet repair as well!
Patrice W.
Aug 2021
Water Heater - Repair or Service
Aqueduct was very cost effective for lighting my gas water heater.
Dak. S.
Mar 2021
Water Main Install, Replace or Repair
I the plumber did not have to dig a hole for pipe was in plain sight only about 4 in Long all he did was cut and glue took him less than 10 minutes and they charged me $140 was trying to charge me 200 and some odd dollars they should only charge me like 50 or 60.
Debra L.
Oct 2020
Tankless Water Heater Installation
It cost me $477.00 for this company to service my tankless water heater. What did I get for my money. Let me tell you what I didn't get. I didn't get a Master Plumber who knew what they were doing. I didn't even get a Plumber. The assistant came out, put in some valves and ran some cleaning solution thru the system. That didn't fix the problem. He called for technical assistance with Rheem, but was left on hold. So he told me I needed to call and let them know that he thinks there is something wrong with the mother board, so they can send out a new one for him to install. Said it would cost $150.00 for the installation. I will not be giving this business another penny. $477.00 should have gotten me a Plumber who would have run a diagnostic and ascertained the problem. The unit was giving a code 11. I needed someone who is experienced with tankless water heaters to come out and service my unit. I blame the owner &/or supervisor, not the employee. He seemed to do a good job putting in the valves and running the cleaning solution. He called his company. When the problem wasn't fixed they should have sent out someone with experience. A Master Troubleshooter (as one of the reviewers I read received). I feel I was robbed.
Response from Aqueduct Plumbing Company, LLC
"Gosh, this was the day before yesterday. I sure wish you would have called us. Your tankless was installed incorrectly. Upon installation the plumbers should install the flush out valves so that the unit can be properly maintained. They also did not install a T&P discharge line which is a safety issue. We went through the diagnostics with the manufacturer because that is proper protocol and protects you as all of these manufacturers create tickets for issues and track them in case they notice too many problems and decide to warranty the whole unit. In this case while we went throug the steps with diagnostics they determined you needed the new motherboard. As far as we know this part was going to be under warranty. I really wish you would have called me directly as we aren't always perfect but we sure would have liked to explain and even come back out for free to see what is going on."
Jason W.
Aug 2020
Gas Piping
Great job and customer service.
Response from Aqueduct Plumbing Company, LLC
"I really appreciate this. We really appreciate it. Thank you so much!"
Karen H.
Aug 2020
Tankless Water Heater Repair
They contacted me immediately even though it was after 5 pm. They worked with my time constraints, and arrived when they said they would. I got a master troubleshooter, because my water tank is old. He was able to fix my problem quickly for a great price, and figured out some complicated issues with my old house's plumbing. I will definitely start using this company for my plumbing needs
Response from Aqueduct Plumbing Company, LLC
"This is such a nice review. Thank you so much. We will definitely be here when you need us :)"
Paula U.
Jul 2020
Tankless Water Heater Installation
Punctual, courteous and explained what they were going to do m.
Response from Aqueduct Plumbing Company, LLC
"We really appreciate the kind review! Please call any time with any plumbing needs!"
Rodger B.
Apr 2020
Drain Line Breakage - Camera Locate
Aqueduct gave a bid lower than the rest, got the job done right away. The job was done efficiently, effectively, and to my complete satisfaction. I would hire them again, they did an excellent job.
Response from Aqueduct Plumbing Company, LLC
"Such a nice review. Thank you so much!!! We look forward to seeing you again!"
Michael G.
Feb 2020
Water Heater - Repair or Service
Communication was great, which is very important! They quoted me a great price after several other vendors provided unreasonable recommendations and estimates. I will be using them on future issues.
Response from Aqueduct Plumbing Company, LLC
"Got this first thing in the morning and what a way to start. Thank you so much!"
Sivaram A.
Feb 2020
Sewer Main Install, Replace or Repair
Had trouble in communicating with the estimator, contractor and company owner! Had to call them and send emails a few times before they respond! Our area in Clear Lake needs double permits, one from the city of Houston and the other from Clear Lake Water Authority. We still have not gotten the one from CLWA!
Response from Aqueduct Plumbing Company, LLC
"Sorry to hear this, sir. Thought we communicated well and I kept trying to please you with price decreases. We pulled your COH permit and passed first go around. I was having an issue with the CLCWA permit and have sent it over. I never asked for payment prior to having that 2nd permit over to you."
Buck V.
Jan 2020
Tankless Water Heater Installation
This service was great have used several times for plumbing needs in the past five years.
Response from Aqueduct Plumbing Company, LLC
"So nice of you and so grateful to you for continuing to call us. Thank you very much."
Julia V.
Dec 2019
Sewer Main Clearing
They are the best
Response from Aqueduct Plumbing Company, LLC
"You are so kind!! Thank you :)"
Ana R.
Oct 2019
Billy and his whole team are great to work with. They were responsive, honest, and reasonable with their work. They even helped us save money on the job they performed by advising us on what we could do and what our options were. We highly recommend them!
Response from Aqueduct Plumbing Company, LLC
"Thank you, ma'am! You have been so nice to work with and we really appreciate this review :)"
Kenneth L.
Oct 2019
Water Heater - Repair or Service
Need to thank you for the military discount for Services provided by your highly trained personnel. It shows your appreciation for all liberties enjoyed, but not taken for granted by this great nation's military which fights so hard to maintain daily. Your returned call and response time, to arrival and all work completed are truly exceptional. Your company's work ethics are extremely above your competitors to say the least! I would like to mention your ground troops by name:Wilmer Cruz & Josh. Their teamwork and individuality abilities makes them the epitome of hard work, diligence, and pillars of strength and gives your company great moral beliefs today and forever tomorrow. I seriously and sincerely request a Pay Increase for these two deserving Plumbers. Because of your people,you are the BEST!!!
Response from Aqueduct Plumbing Company, LLC
"Sir, thank you. This really means a lot to us. Wilmer, Josh, myself and everyone here are grateful to you for such kind words. This is the nicest review we have ever received I think and really, it is so very appreciated!"
Nihal W.
Sep 2019
Quick Response. Quality Job done to our entire satisfaction
Response from Aqueduct Plumbing Company, LLC
"So very appreciative of you for writing this and for giving us the opportunity to work for you!!"
Robert M.
Aug 2019
Water Main Install, Replace or Repair
The professionalism that was presented, along with great work ethics was more than appreciated. Great job!
Response from Aqueduct Plumbing Company, LLC
"This is so appreciated!! I got with our tech this morning and recognized him for this great review. Thank you."
Niki M.
Aug 2019
Tankless Water Heater Repair
They did a great job.
Response from Aqueduct Plumbing Company, LLC
"Thank you so much for the kind words!! We hope to be your plumber for any needs!!"
Regina C.
Jul 2019
Water Heater Installation and Replacement
Thankful it was a simple fix. Courteous and professional.
Response from Aqueduct Plumbing Company, LLC
"Thank you!!! We really love to hear these 2 things :)"
Ann F.
Jun 2019
Water Heater - Repair or Service
Response from Aqueduct Plumbing Company, LLC
"Thank you! We really appreciate these reviews so much :)"
Kevin B.
Jun 2019
Water Heater Installation and Replacement
Response from Aqueduct Plumbing Company, LLC
"Thank you for this rating. We appreciate you!"
Jacob C.
May 2019
Gas Piping
Aqueduct was great! They were able to come out the same day and give us a quote, and would have done the work the next day if not for the rain (outdoor job). They came the following day and did a great job and we are very happy with the work that was done.
Response from Aqueduct Plumbing Company, LLC
"We really appreciate the opportunity you gave us and thank you so much for the kind words!!!"
Kay M.
May 2019
Water Heater - Repair or Service
They came out right away and checked our hot water heater. Did not find anything wrong but turned up thermostat. Did not charge.
Response from Aqueduct Plumbing Company, LLC
"Thank you! We really do try to be helpful :)"
Jean R.
Feb 2019
Water Heater - Repair or Service
He was very nice. But was late for showing up. But his work was good!
Response from Aqueduct Plumbing Company, LLC
"I'm sorry we were running late. Thank you so much for your generous review - we appreciate you!"
Licensing
Licensed*
Trade License Number
37869
Trade License Locale
TX
Trade License Expiration
06/30/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Aqueduct Plumbing Company, LLC is currently rated 4.6 overall out of 5.
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: 9:00 AM - 4:00 PM
Aqueduct Plumbing Company, LLC accepts the following forms of payment: CreditCard
Yes, Aqueduct Plumbing Company, LLC offers free project estimates.
No, Aqueduct Plumbing Company, LLC does not offer eco-friendly accreditations.
No, Aqueduct Plumbing Company, LLC does not offer emergency services.
Yes, Aqueduct Plumbing Company, LLC offers warranties.