Arizona Discount Movers, LLC

We have spoke with you and apologize for your dissatisfaction with your move. The owner had personally texted and reached out to you to discuss and apologize for your dissatisfaction and concerns. We will be refunding you for your fire stick, and we have taken action on the employee who reached out to you on social media. We are not lying we just did not have all the facts, we are given the facts as we have in front of us. Since we were not present when the move took place so we can only go by listening to the recorded phone calls, and the information given by you and our interviews with each mover. We cannot make up the tracking information.

This is are first time hearing this about your move experience. We only were hired to load your U-Haul, and we used blankets you provided. We cannot be responsible for a load that traveled a thousand miles. Once a U-Haul is driven by someone else, and unloaded by someone else, we have no clue how the U-Haul was driven, who unloaded it. So once a truck is loaded by our company, and transported and uploaded by someone else. We cannot know how the damage occurred. We are only responsible while loading the truck only. Also we had helped you pack for several hours. You made several remarks that an hour later still nothing loaded. The reason why is because we were still helping you pack. No damage occurred to your belongings while we loaded the truck. The damaged occurred during transport, and unload. We loaded your truck with the materials provided by you. We are sorry to hear that you have damage to your belongings, they did not happen when we loaded your U-Haul that you drove several hundred miles. Please call our office to discuss, since we have not heard from you and this is the first time we have heard about your move. Again we only loaded your U-Haul, and that was the extent of our move service that we provided. We did not transport your belonings or unload your belongings.

We apologize that you were not happy with your moving service. When you booked your move, you were booked in April when the rates are lower. We make it very clear that our rates go up in May to our summer rates. Your move date was originally booked in April when the rates were lower. Your original rate was booked at $165 an hour for three professional movers. You were originally scheduled for April 27 and you called and rescheduled your moved to May 11. We never changed the rate on you last minute you were made aware during the process of you rescheduling your move from April to May. We made it very clear that the rates are higher in May and that?s why your rate went up by $30 more per hour you called us to reschedule and that was a day that the rate was already full and the rate was higher. We made that very clear upon the day that you called to reschedule from April to May. I find it interesting that you?re neglecting to tell the truth in this review instead you?re making it sound like we just change the rate on you last minute which is not the truth. During your move process, the movers worked very hard in the heat over 100° weather. you were moving from within Maricopa and you had over a 1700 square-foot home. Your move got done in 5.75 hours plus the travel fee which for that size home is phenomenal. we never like to hear that a customer has damage out of all of the items that we moved that day. Your TV did get damaged. There was no physical damage on the outside but when you turned your TV on there was lines. We are within our timeframe processing your claim, we?re actually getting it done a lot quicker and had pushed it in the front Other customers claims. we have been very compliant with trying to process your claim quicker than usual. Also, in this review, there?s a lot of things that you?re saying that we?re not told to us, when we called you to get feedback about the move you told us that the movers did a great job and that the move was great, but there was just a damaged TV, we will be processing your claim this week like we had told you several times and your compensation check and letter should be mailed out this week again we never like to hear a customer has damage, we have been in business in the valley for going on 47 years were an A rated company and we have been in business for a very long time we feel like this move. Got done in a very timely manner most 1700 square-foot homes take 5 to 7 hours to move on average. Again we apologize for the damage on the tv and we will have this completed by Friday of this week.

Updated Response: After further investigation it was found out that a family member who was helping monitor the move was responsible for the missing items from this move. We are thankful that this was investigated an our company was vindicated. This was the biggest nightmare move we have ever had. This customer called last minute to book a move the same day. We get a little skeptical when someone calls last minute to move. We asked him why he waited last minute to move. We were told because he sold his house that day. Come to find out it was a rental not a house he owned. So the lies started right away. We accommodated him and got him on our schedule that day. We asked him to take three movers, he said he did not want to pay for a third mover. We told him an hourly rate and he demanded a not to exceed. We did an hourly with a not to exceed based off an inventory given by the customer. When the movers arrived they were manipulated by this customer, and were told that we gave permission to move items, take down tv's, and numerous other items that were not part of the inventory. We made it very clear that once that happens the price would change. We were met with yelling and berating by the customer. He was asked to please not talk like that and to calm down. He lied on numerous occasions on what we moved and what extra was done. He tried pulling a fast one on our company, and we tried to prevent that from happening. We were threatened and told that he was a "millionaire" Do we know who he is? He claimed to be social media influencer. We did not, and told him that that had nothing to do with the fact that he was trying to be dishonest. A few days later he called and said he was missing a box, a box that shows on camera that we loaded on the truck and unloaded it. The movers were supervised at the origin by the customer, At the unload a family member followed from the origin to the destination. The family member watch the movers unload for the first 15 minute, until the customer arrived. and the truck was checked and was empty. We were told by the customer himself that cleaners were also in the home, and other people. We tried working with this customer, but it was impossible, due the endless lies, and manipulation.