Armour Home Improvement, Inc.

Armour entered into a Basement Contract with Mrs. B on 12/20/19 after modifying the scope to meet their needs and budget. After Mrs. B requested to postpone the original start date (needed more time to get their selections/materials purchased per the contract), we received an email indicating that that they were ordering their tile on 03/03/20 and would contact us once it arrives so we can reschedule their start date. The morning of 03/04/20 we received a phone call from Mrs. B (over 2.5 months from the date of contract and just approx., 2 weeks from starting) that they needed to cancel this project as they were experiencing financing difficulties. On 03/05/20 we received an email from Mr. B following up with their cancellation request indicating that "they are going through some serious marital issues right now and are making some living situation changes that will result in no need to finish a bedroom in the basement. With these changes, money is extremely tight for our family right now". This cancellation had nothing to do with the scope of the project as they stated. Armour responded via email indicating that we received their cancellation request (they breached the terms of the contract, having 3 days to cancel from the date of the contract to receive a full deposit refund) but that we would review their file and asses all expenses paid to date (such as architectural plans for permit, administrative cost and material cost etc., to date). Unfortunately shortly after their request to cancel and waiting for an invoice by our Architect as his and our office had to close due to Covid-19, this review was forced to be put on hold. We continued to receive daily texts and threats from Mr. B during our closure asking for their deposit refund. Armour responded to them once our office re-opened for business. Per the contract terms, Armour is entitled to 55% of the total contract price if canceled after 3 business days from the date of the contract which exceeds their deposit amount. However, due to their financial and marriage circumstances Armour is trying to honor them with a portion of their deposit less the expenses that Armour had occured in order to help them out. Mr. and Mrs. B continue to threat and post false statements against Armour. On 07/14/20 we received a phone message from Mrs. B. asking us to use some of their deposit money to do some mantel work in their home. As you can see these Customers are dishonest and we have no interest in working with dishonest people. Armour has been in business for over 19 years and take pride of our customer service, installers, workmanship, relationships etc.. Armour has all ongoing emails, texts and phone messages on record/file. Thank you.