Arrow Exterminators, Inc.

Great service and friendly..

Very good experience!

great service

Quality of the work was excellent, but this company has a difficult time getting from start to finish. Overall, this project took 13 weeks to complete (from the time we signed a contract until the new door was installed). They ordered the wrong door 3 times before getting the correct product in (wrong size, wrong style, wrong material). They sent 4 different installers out for measurements (on 4 different occassions). We felt like this job was not handled properly (from a customer service standpoint). Communication with customer was awful. Again, the quality of the work was good - just didn't realize a door was such a major project

The workmanship is terrible and I am still waiting for the repairs to be done after the first crew completed the jobs. Either they were not experienced carpenters or they had some ulterior motive for not doing a professional job. I doubt they would do this type of work on their own homes. I contacted the salesman to have him inspect the job and he has yet to return and complete the repairs. Some of this was my fault because I am too trusting and did not get better references. I trusted servicemagic and I should not have. Also I should have done a better job spelling out what I expected the porch repair to look like.

Both individuals were very professional and did an outstanding job repairing the damage to the underside of our bay windows. They also replaced and reinstalled two doors, basement and deck doors, for us. These guys did an oustanding job and showed great pride in what the work the performed. I would not only rehire them in a heartbeat, but recommednd them to any of my closes friends. Thanks Arrow Exterminators. Greg

Friendly and great work.

My carpentar was Mr. Chris Brown. The house settled and made the front door stick. Chris came out, inspected the door and gave a great estimate. He returned on the date determined and propmplty did great work. He is very professional in terms of timeliness and provided great customer service. Would use for other jobs.

They did good work.

Arrow Exterminators, Inc. Was extremely helpful and very flexible with installing my door. They were able to install my door that same day, at a great price; there was no premium or anything for the fast service. They were extremely courteous and very professional. I would recommend Arrow Exterminators to anyone.

They made everything right in the end. But we should not have had to ask for the nails and scrap to be picked up. We had to point out missed paint areas. They did not put the plastic plugs in the door window until asked. We are disappointed in the boards on the chimney being short up to 3/8 of an inch and filled in with caulking. The length cuts should have been more precise.

Good work. No real attention to detail. Noticeable if you look close. Could have sanded and cleaned up the joint so it was not noticeable.

They were professional but pricey. I found another company that did a good job for much less

Great call and service. Knew what to do and provided needed advice. Surprised that they do repairs but good experience, never knew Arrow had that division.

They did a great job installing a door for me. I had a problem with the handle and they came the same day I called to fix it.

Very professional and knew what they were doing.

Extremely fast reply to my inquiry. The staff was very courteous, professional and knowledgeable. The estimate was very fair and the job was done right the first time around. I was glad to see that the also guarantee their work. I will use Arrow Exterminators again for my home repair needs in the future.

Fantastic job. Would recommend anytime.

GREG DID AN EXCELLENT JOB, WOULD RECOMMEND HIM.

Serviceman came on-time and repaired the door very quickly. I will definetly use this company again for any other door repairs and recommend them to others

Very good.

They haven't actually done the work yet, but John was very prompt, very helpful, seemed to know his stuff. I expect further service to be of the same quality.

These men were tops. They were efficient, selected quality materials, and very interested in the project at hand. They were easy to talk with and very focused on the tasks. I had no problem with trusting them and felt very comfortable with them in the house. I'd use them again without hesitation. The end result of their efforts is a beautiful and safe door!

They did an awesome job. Great communication, prompt and on time. I would definitely use them again (and just may do it again soon).

They are in middle of project but doing great job so far; FYI the other company never contacted me - so not very good customer service in my book and you should ask them why they never called me - as I would have liked to have had a comparison on price which I was not able to get