Arrow Roofing, Inc.

Happy they didn't try to sell something when it wasn't necessary

This company has has their BBB Accreditation revoked - that should be all the warning you need. Do not do business with this company. You will regret every moment of your decision. I hired Arrow to install a new metal roof, new gutters, and the entire house of windows. They damaged my roof during an unrelated warranty job for gutters they incorrectly hung. The owner flat out says he does not understand how he is responsible for damage caused to me roof by their installers. That perfectly summarizes how this company operates and what you should expect if you ignore all of these warning reviews.It took over 6 months for the original jobs to be completed. No communication unless forced, constantly told I am on the schedule only to find out products never were ordered, no-call no-shows on workdays, poor workmanship, trash and urine bottles left in the yard, nails everywhere, new metal roof damaged, windows wrong size, and we could go on and on.

They did an amazing job.

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I'm changing this review from 5 stars to 1 Do not hire these people! I employed Arrow to do a flat roof repair over a back porch and later, to install new gutters and vented soffit front and rear at a small rental property. They installed the roof OK but put a new drip edge directly over the old, resulting in more water coming down my facia then into the gutters. They also had to install the gutters twice because they didnâ t use a level the first time, resulting in water running the wrong way. On the front of the property, they were supposed to remove remnants of a flat roof that was torn off and install a course of new shingles and drip edge. They didnâ t and the subs installed the gutter right over the old rubber. On the soffit instal, they ran out of material half way through and didnâ t come back to compete the job for 5 weeks! When they did finally do the work they used panels with a different texture, making a bizarre appearance from the street. When I asked them to make all this right, they proceeded to â gas lightâ me about when it would happen. Always " We're waiting for material." or â Your on the schedule.â but never actually showing up. This project started in May and now we're into November. 6 months! Most places could build an entire house quicker then that. Last, this company has had itâ s accreditation with the Better Business Bureau revoked. Their BBB rating is F (For some reason they have a 4.1 star average on Google though, which is one of the reasons I hired them. Lesson learned.)

They did a great job. They also came back after the job was completed to do a quality check. I was very satisfied.

Arrow Roofing was selected to replace our original, 23-year-old roof and we couldn't be happier. Mark visited our house and, after evaluating the condition of the roof, made recommendations and offered alternatives. There was no pressure and the choices were ours with Mark's guidance. A written, detailed quote was provided in less than a half hour. Once accepted, an installation date was scheduled. Rain caused the date to be moved one day. We were impressed by the installation crew and the many years of roofing experience was obvious. They were courteous and kept us informed of when a couple of unexpected problem areas were discovered when the original material was removed. Particular attention was paid to our many garden areas which were carefully tarped for protection. Clean up was thorough with particular attention paid to removal of nails using a powerful magnet. When they left, all affected areas were as clean as before the job was started. I would HIGHLY recommend Arrow Roof to my friends.

it took a lot longer than was originally quoted and had aome difficulty talking to some people at the office

n/a

Project mgr said it would take 2-3 wks to schedule various trades. He did 99% of the job. Said job would take a wk. Tok 4 days to do floor tile. First, he had an equipment issue, then $14.00+ tiles were not the best and difficult to work with. Seem to lack experience. Took 4 days to lay about 35 tiles. Asked if we would finish the paint job for him (not sure if it was a joke). Cut the baseboard and shoe in a way I have never seen and came up with some strange reason why I can't remember. Had to have licensed plumber to repair drain trap that was stripped on 2 ends creating leaks and upside down. Had trouble putting in a light fixture and I had to tighten things up. The hot water tap is reversed opposite than cold tap. Now I can't get 2 plumbers to agree that the stem in the valve body can be reset so knobs turn the water on/off in the same diection (left on,right off). Would not hire this company again nor recommend them. Their main work is roofing with remodeling on the side. Lesson: Want to remodel, get a company that specializes in remodeling and don't let the project mgr do the work. Outside his expertise! Charged about $2000.00 and I bought most of the materials. I will know better next time!

Excellent. Did work & was done.

Very professional they were very friendly and helpful

Received a prompt visit and estimate. The work was not successful and it looks bad. My husband plans to "pretty it up" and we will probably have them replaced in spring. The price was really high for the work done.

Hired Arrow to do a small standing seam job on a few lower roofs of my house. They did a decent job on the install but the fit and finish was terrible. They crushed my gutters with the ladder and never fixed, left gutters full of screws and nails, had crooked edges, scratches all over metal that were not touched up, edges not hemmed correctly, etc. All this after I helped them with the tear off with my skid steer and ran my magnet all over the ground because they couldn't remember to bring thiers. I have 4 young children that run outside barefoot a lot in the summer and that really pissed me off. They sent 2 commercial foreman to do the job and they did ok on the install but didn't care enough to do finish the contract as Arrow specified. Issue is ongoing and they are coming out to my house tomorrow 7/25/17 to try to resolve. Overall I would not recommend them to anyone else based on the fact that they don't treat the job like its their own home. It may be different if you are a commercial customer and using the gutter as a trash can and ash tray is OK.

They installed gutter topper on my house in a day . Very professional workers.

We're quick to respond to view project. Although they subcontracted the work out to another crew who did good work but we're slow and gave us a lot of attitude

Hired to replace rubber membrane roof and replace chimney flashing. Quality of rubber roofing installation was fine. The chimney flashing was another story. Contractor initially left and it rained soon after. The water ran into our bedroom and was coming out of our ceiling fans. Contractor scheduled to come back (and it rained again doing more damage). Contractor repaired and left again. It rained again soon after, and again it rained in our bedroom. My ceiling, fan, rug, and flooring were all damaged. Contractor finally fixed the issue, but nothing more than a verbal apology for all the damage to my house. Contractor wouldn't accept responsibility and said it was our fault they broke a brick in the chimney ("Your brick is too soft.") Would only recommend this contractor to people I really don't like.

Awesome Job. Roof looks Amazing

They did a great job