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Arrowhead Appliance
Appliance (Major Electric Appliance) Installation and Replacement, Fridge, Freezer or Ice Maker Repair or Service, Water Heater Repair or Service,
About us
Arrowhead Appliance is a 24 hour, same day service provider that is unmatched in quality, reliability and value. We service all makes and models and all of our repairs come with a one year hassle free warranty. Our fully stocked service vans insure most service calls are completed on the first trip, saving you time and money. We also offer flexible scheduling with short appointment windows. So join our local service family today and solve those in-home service issues.
Business highlights
Se habla espanol
Emergency services offered
16 years of experience
Memberships & Affiliations
Marcone Service Member
Services we offer
Appliance Repair, Water Heater Repair
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.841 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 51% | ||
| 2% | ||
| 0% | ||
| 0% | ||
| 2% |
Filter reviews by service
Showing 1-25 of 41 reviews
Michelle D.
Jun 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
Came out same day, but then had to order a part. Then they were sent the wrong part and had to wait for the next one. A week later they came out to fix the dryer-still made some noise. Two months later the dryer started making a loud thudding noise again. We called AA to come out again since they warrantied the parts and labor. They arranged for a time to come out two days later, but never showed up and never called. We called back and set up another time - still no show and no call!! Found out the incorrect part had been installed thus causing it to break! We ended up fixing it ourselves $65 part which we paid them $249 for!
Carol K.
Jun 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
Prompt, skillful and fixted the problem right away.
Faye B.
May 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
Technician personable and efficient.
Kelly N.
May 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
Within minutes of looking for referrals I received a call from Jake. He was able to come out the next day. This is one of my rental properties, and I dont live in the area. Jake made it very convenient by communicating with me in a timely manner and allowing me to pay by credit card over the phone once the work was complete. I will definitely be using them again for any appliance issues.
Jennifer B.
May 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
Promptly diagnosed the problem and fixed it. Refrigerator was back running in short order.
Kathy W.
Apr 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
Justin replaced an operation board which was faulty and the oven worked for a week and broke down again. He came out and said it needed a keypad, which he supposedly ordered, I have never heard from him again. I talked to Jacob who also stated he had to reorder the part because when it came in they could not reach me, which I'm going to say is not the truth, since then he was to order the part again and I have never heard from him again. I called another company who came out and looked at the oven and told me the board which I had paid Justin more than $300.00 was bad and had to be rejplaced. i HAVE NOTHING GOOD TO SAY ABOUT THIS COMPANY...
Justin H.
Apr 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
They did a good job-prompt to respond and efficient.
John E.
Apr 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
Great job.
Steve H.
Mar 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
A call to tell me that they couldnt make the original appt before I had already waited 1 afternoon and again for 3 hours the next morning is neeed.... Total cost was never discussed until I received the bill.
Response from Arrowhead Appliance
"There isnt a service company in the world who hasn't ran into something unexpected and been late. We also never repair a machine without giving a price first. If this did happen I would be shocked and I would love to know my technician who did that to make sure it never happens again."
Kayla M.
Mar 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
Thank you.
Kyle K.
Mar 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
He was prompt and polite.
Joe B.
Mar 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
The technician , Justin was very knowledgable, coureous and professional.
Manish M.
Mar 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
The quality of service was good. Technician was very knowledgeable. He was delayed by 1 hour beyond service window but I understand sometimes it is hard to predict specific time.
Jennifer E.
Feb 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
Very prompt response and fixed issue right away.
Holly L.
Feb 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
Came twice, once to diagnose and once to repair. Did the job right and quickly, but was 45 minutes later than the 2-hour window given for the first visit and over an hour later than the 2-hour window on the second visit.
Response from Arrowhead Appliance
"I am so sorry for the inconvenience. We try to make sure we do not double book our techs so that this problem does not occur, but sometimes we run behind because of big jobs at the beginning of the day. We would love to make it up to you by offering you a free service call and 10% off on a future repair!!"
Tony C.
Feb 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
The repair man came in and found the problem quick, he was very professional and respectful to my home, he focused on the issue at hand and fixed it promptly!
Josh H.
Feb 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
Arrowhwead did a great job repairing my washing machine. The price was very reasonable, and they provided same day service. Arrowhead had us back to doing Laundry in no time.
Chris L.
Feb 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
Called back within 15 minutes after we put in a request at 9:00 at night. Set appoinentment for next day. Was finished in less than 30 minutes. Dryer works great. 1 year warranty I'm parts and labor.
Ann S.
Feb 2011
Fridge, Freezer or Ice Maker Repair or Service
They were super nice and very quick with their response time. Would highly recommend!
Kim E.
Feb 2011
Fridge, Freezer or Ice Maker Repair or Service
The technician was very nice. The tech had to order parts for my LG dryer so had to wait a few days to get the dryer fixed. The parts I needed were $20 a piece (online parts store price) but they charged $60 a piece which was ridiculously over priced. Labor to replace parts was reasonable, but charging triple the price for parts was unreal. It cost half the price of what I paid for the dryer to get it fixed. The dryer was only three years old.
Response from Arrowhead Appliance
"I'm sorry you feel that way. Our prices are more then fair thats why we have twenty three 5 star reviews. We aren't out to rip anybody off and we want to make everyone happy so i would be more then willing to refund part of your money if that would make you happy."
Julie B.
Feb 2011
Fridge, Freezer or Ice Maker Repair or Service
I had a great experience with Arrowhead Appliance. They provided excellent service at a reasonable price. Although the person who fixed my applicance did not have the part needed on his truck, it was late in the day on a Friday and the office was already closed, he got the part early the next morning and came back the next morning even though it was a Saturday and his day off. Also, he fixed another appliance that I had been having trouble with and gave me helpful tips to keep my other appliances running longer. Will definitely use them again.
Norma C.
Feb 2011
Fridge, Freezer or Ice Maker Repair or Service
Service done promptly and courteous Serviceman knowledgeable about machine. Had phoned before coming asked for Model Number of machine and problem I was having with washing machine. Made sure that he had the parts to fix the machine and left with the machine fixed. I was impressed by that. Many service calls do not have the right parts to fix a problem. Repair was done quickly and a leg was placed under the machine to prevent it from "walking" which was not in the original problem Good P R for company I am in my seventies and have had many service calls. WELL Done
Geri F.
Feb 2011
Fridge, Freezer or Ice Maker Repair or Service
They showed up when they said they would and completed the job quickly and efficiently.
Rosa D.
Feb 2011
Fridge, Freezer or Ice Maker Repair or Service
Justin and Jason swooped in to save the day. They went above and beyond the call of duty. Not only was it a Sunday, but it was lat evening as well. They were curteous, knowledgeable, understanding, and very fair. Arrowhead helped make a terrible situation into a tolerable one.
Amy F.
Jan 2011
Fridge, Freezer or Ice Maker Repair or Service
Justin came out on a Sunday to repair my freezer, the same day I called. He removed a huge glacier of ice that had formed from ice melting from my ice cube maker. The freezer then started working properly, so he was unable to fully diagnose the problem He told me to call him back if it stopped working and he would come back out to look at it. I asked him how much it would be,and he told me no charge. I tried to insist on paying him a little something directly for his time and he kept refusing. I think these people are nice and honest. I Will definitely hire them again. And I'm picky.
Licensing
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FAQ
Arrowhead Appliance is currently rated 4.8 overall out of 5.
Arrowhead Appliance accepts the following forms of payment: CreditCard
Yes, Arrowhead Appliance offers free project estimates.
No, Arrowhead Appliance does not offer eco-friendly accreditations.
Yes, Arrowhead Appliance offers emergency services.
Yes, Arrowhead Appliance offers warranties.