Arwood Waste, Inc.

It started off with I ever received a confirmation email, so I had to constantly try and contact them to make sure that they received my order and agree to the date along with my payment in FULL! They finally sent me a 4 line email vaguely describing my order and confirmed it was in their system to be completed. After service was complete, 2 months later I receive charges on my credit card! Again, I had to spend my time chasing trying to contact the right person to tell me what theses 2 additional charges were for and why was I not notified. At the same time on the phone with my credit card company! Finally, after I expressed my disappointment in their lack of communication and service a representative Jason emails me a few days later showing me the online form I filled out which disappeared after submitting and never saw it again, nor any terms conditions in a confirmation email, which should normally come afterwards. Then he calls and basically tells me the exact same things that he I have been emailing about...but no apologies or acknowledged accountability from his companys end. Then he sends me invoices 2 I never saw before until a day earlier and one that I never seen before until now...causing more confusion because again with pricing that I had never seen before. So after more questions and emails, I finally understand the whole picture (2 months later!). What an awful stressful experience!!! I will definitely share my experience with colleagues regarding ASAP Site Service business practices. Paul

THE MOST AWFUL COMPANY I HAVE EVER WORKED WITH!!!! They sent me a bill for one porter potty of 275... then charged 500 to my credit card... took a month to get refunded... then after my wedding I was getting bills stating that I owed 275.... I called and was told my account was closed with a 0 dollar balance... two months after my wedding they charged my credit card 275... the worst company I have ever dealt with... if only I read the reviews.

Overcharged...late arrival dumpster was late for pickup, additional charge... very late pickup a week late. They said they would charge $75 for pick up billed credit card $100.

They contracted with. A local company in Washington State that would have cost me $395.00 for what they charged me $647.00. They do not have a business license in this state and they did not pass on the information I gave them to the local company so now I have a damaged driveway, GREAT LEARNING LESSON!

Rented a portable toilet for a few weeks before a reunion. Called and had it picked up early. That was July and now in November I am getting bills for almost 2 thousand dollars. I called and they were rude telling me unless they hear from dispatch I still have it and will be billed. I repeated they picked it up early. Again, rude. Person said they would call me back. Crickets. I emailed, crickets. Find another company!

Rented from them twice. The first time the dumpster was picked up withing the 10 day and now a couple of months later they say they still show it as on site and are trying to bill me. Second time they did not deliver on the day they committed to after telling me the dumpster was out for delivery and they had to 7 pm to deliver. No dumpster at 7 PM, everyone gone from office of course left a message to say do NOT deliver the dumpster. Following day dumpster was delivered after 1 PM. Called them they said you cant call after hours the day before to cancel. When the driver finally came to pick it up he said he was the guy who delivered it, I said he hadnt called, he said he did but was told nobody available, turns out they gave him the wrong number. You have to call repeatedly to get anyone to answer the phone. Incredibly poor customer service. Avoid this company

We rented a very expensive portable toilet from them for an event, and paid for one with an air conditioner. The air conditioner did not work, and it was unusable in the 105 degree heat. Their customer service has been the worst I have ever dealt with. They promised over and over to refund half of my money, never did, and then kept dragging me along but never actually refunded anything. Now they are avoiding me completely, and I am going to have to sue them. I would never recommend them to anyone.

The gentleman who took our call (Michael) was prompt and friendly. Priced so much better than the other dumpster companies! Would definitely use again.

Their eye to detail was great!

Arwood was a pleasure to deal with. Needed a dumpster next day when our mobile home was wiped out by a hurricane. Arwood made it happen. Called and spoke to Michael. Very nice young man. The driver Clyde was very nice as well. Would use them again.