Aspen Appliance Service

Rob contacted me from this company 15 minutes after my post for HELP! He was quite professional and offered more assistance if the problem was not resolved. He gave quality customer support. Hats off to Rob!

Unfortunately I didn't get his name, but he responded to my website request practically instantly. He was prompt at both appointments. Explained the problem and fixed it quickly. No complaints whatsoever. Would definitely hire again.

Responded to my request quickly. Showed up when promised and completed the job quickly.

Fixed my washer, but was very expensive and left the top console not connected properly.

They showed up as promised, which seems to be half the battle these days, doesn't? Rob was in and out in less than an hour, and didn't try to up-sell me on anything more than what the job needed.

Rob was very flexible with my strange work schedule and was courteous, friendly and called before he came and was on time.The job only took him about a half hour and he explained what and why he was doing.

It was a very simple fix after all and I'm sorry Rob had to come out but we paid the service call. Rob was courteous, prompt, and professional and I certainly understand why we were charged a fair price for the call.

Prompt response

Repair worker was friendly. It took him 5 - 10 minutes to tell me my dryer motor was broken and that I would be needing a new dryer. In my opinion the service charge was very high.

My service technician Rob was able to fix my issue with my stoves broiler. He was very friendly and courteous. However, when I asked about the veteran and senior discount (both of which I qualify) that was listed on Aspen's website, he said that Aspen no longer gave discounts to seniors and veterans. I found this advertisement to be misleading. Although somewhat disappointed with its discontinuance. I would definitely use Aspen again should the need arise.

he was very nice .our dryer was not heating .the service was great and repaired in no time. we would all again without hesitation

He was prompt, the price was well within reason and even though it was Christmas time and very busy, he was there within hours and replaced the part on our gas oven. Then he put the oven back together and made sure it was working perfectly.

Joe was friendly and very knowledgeable.

They were three hours late with no warning or explanation. The serviceman estimated the problem but it was something different, but same price. Then as he was checking his work, " Oh, this isn't working," another item and price for job went from $240 to $400. The bill receipt was lacking clarity: no parts listing, no hour accounting, no labor cost delineation, really grade-school style. Service took a little over an hour- why so expensive? Service Tech , Rob, was fine. Won't go here again. Should always ask for an estimate and warranty for work. Disapointed!

Technician was prompt, kept me abreast of his proposed arrival time, was courteous, and was very thorough.

Technician was on time and the work was completed quickly.

Technician was very professional and respective of my home. He kept me updated on his estimated time of arrival, was very nice, complete the job quickly and efficiently.

On time and finished the job quickly !!!

Very pleasant to work with!

Didn't know how to access inside of washing machine

When I first called, I expected to wait a long time but they were here within 3 days. Rob was very personable and professional. Unfortunately the board from the factory was defective and he had to re-order. He kept me advised of what was going on and completed the job as quickly as possible.