Aspen Contracting, Inc.

Our house had unusual construction, and Joel Royal with whom I talked several times, listened carefully to make sure they would do the best job. None of the others picked up on the fact that the lower part of the wall already had a moisture barrier, but the attic space did not (thus needed Tyvek under the vinyl siding). I also was informed immediately when there was a change in the material's delivery date, and when I emailed questions, they were answered ASAP (even on the weekend). The installer crew was very polite and careful not to damage the landscaping. We also were pleased that the price quoted was significantly better than the other two companies that we had talked to at first. Their information helped, although it was not sufficient. We are glad we went through Home Advisor who kept giving us new names, until we found Aspen. And we also like the fact, that there is a lifetime warranty on the installation.

Horrible company. They did very bad job on our roof (Munster, IN), that's why it was leaking, since it was on warranty we called them last year and they "fixed" it. For some reason we realized that our walls cracked, we thought it's because of our old plaster walls. We called the contractors to put a drywall in our house, but after we got rid of plaster walls it started raining, and we realized the reason why our walls cracked. Guess what? YES! OUR ROOF IS LEAKING! That's why it cost us a fortune to replace a plaster walls. Before we put a dry wall , we called Aspen, to fix our roof, otherwise the new walls gonna crack again. We already have scheduled an appointment with contractors for our walls for Wednesday (November, 9th 2016), which we had to cancel, since no one was responding our phone calls at Aspen, or they kept saying they will come to look on our roof "tomorrow". We end up calling State Farm to estimate the damage of our walls and find the reason of leakage, 2 experts agree that Aspen did a horrible job on flashing, that's why we also have cracked walls and sighs of water damage in our kitchen. After we called Aspen again ( Just imagine it's almost winter and we have no walls, and can't hang a drywall before they will fix our roof, and they keep telling us 'tomorrow'), ASPEN said they coming to fix our roof on Saturday, November 12th at noon, so we called dry wall contractors to come on Monday to put a drywall. And, guess what? on Saturday I took a day off from work and was waiting for "roofers" but no call no show again!!!!!! My husband called them and said he will look for a lawyer if they won't show on Sunday because we have a "drywall appointment" on Monday, and YES, THEY DID SHOW UP, but NO they didn't fix our roof! 3 Guys came to tell us "we have a flashing problem", really?! They didn't fix anything and left. We would call another company but our roof is on warranty and we paying already so much for a drywall because of their horrible job, why do we have to pay again?!! Now my husband had to call drywall contractors and cancel our appointment to put a drywall for tomorrow, since we can't do anything until they fix our roof! Drywall contractors are furious, they charged us for the day we hired them since we had appointment. we seriously looking for a lawyer tomorrow. WHAT KIND OF BUSINESS IS THAT?!!!! ZERO STARS, are you KIDDING ME?!

Good experience

Except for the man who finally came and accomplished the task, who by the way did it due to the inability of his office to coordinate amongst themselves to get it done I am happy with the result. My appointment was set Friday Jul 22 2016, at 9am. That was a no show! Saturday was also a no show, Of course Sunday was a day off, Monday was another no show. All this even after multiple telephone calls. The final call was to the guy who initially did the estimate, he took it upon himself to do it himself. after the call he was there inside a couple of hours and did a very good job!

Resolved the issue

Worker was skilled, quick and courteous!

They have not done the project as of yet. Will rate that part of my experience after they complete the job.

Aspen responded quickly as I needed repair for appraisal for refinance.