Atlanta Window Pros & Insulation

We hired this company in June 2021 to replace several windows in our home. They installed 9 windows out of the 12 we ordered. Note, that during the initial meeting at our home we color matched the windows with the sales rep. When they installed. The initial 9 windows, 4 were not the right color (grey instead of beige) and they had lines in them. Only 3 of the windows shouldve had lines. We advised them of our HOA requirements during yhe initial appoitment and again after they installed the incorrect windows. They came out 5 times after that to color match and we still never received the windows correct windows on the front of our home and never received any of the windows on the back. Our most recent communication with them was on July 19, 2023 when WE followed up to determine when we would get the windows. We were advised that they couldn't locate any of the windows in their website and would need to order them. We found out this month that this company is no longer in business with no communication or additional information to contact anyone about these windows. $13k for a half-done, incorrect job coupled with very poor customer service.

This window company is extremely unprofessional and only wants to take your money. I financed and paid off my window purchase of $20K, shortly after they installed 28 windows and they do no have the decency to return my calls to fix such a small problem they created. They do not care about customer service or the quality of the service they provide or quality of their product. I have been waiting for them to repair or replace my window that they installed broken for over 6 months (all new windows installed in July 2022) and I cannot get them to come out and correct the problem. It is a simple fix but they refuse to take care of it in a timely manner and I am still waiting to hear back from them. My window have been broken for months and they are not interested in taking care of their mistake in a responsible or orderly fashion like most reputable companies.

These people will not refund my money $5,350. I canceled the contract with them on April 13, 2022 because of breach of contract on their part. I am 80 years old and disabled. These type of companies prey on the elderly and disabled. They had my money for 7 months and never made 1 window. I will be contacting Channel 5 investigative reporter.

Terrible contractor. Just do not do it with this guys. I wonder why Angi recommend this company. They took the money and do least and no contact. I gave up my project with unfinished windows and doors.

No contact they take your money and tell you itâ s going to be 12 to 18 months before your windows are made and then nothing. No contact of any sort.

He did a great job installing my windows. I could not be happier with the product.

I had to wait a while for the windows to get in, but I have to say the job was well done. They were very professional and efficient. I am extremely. happy with the job they did.

This has been the worst home project we have ever done. We started the project in December of 2020 and were given a two-month timeline. The project is still not complete because of errors in install and ordering. They will say whatever it takes to get the sale and while they are talking to you they will say they will do whatever it takes to get things right, but that has not been the case. They told us they would put their best install team on it, then we found out they needed to subcontract it out to a new team they had to onboard. That team damaged all of our interior trim even though when we were told about their process they said they would remove the windows from the exterior so the trim would not be damaged. They do not call to give you updates on timelines and will promise timelines only to miss them and then not call to explain whats going on. Do not work with them!

Very knowledgeable! Rafael gave a Great presentation! He has a wonderful and kind spirit. Presentation was straight to the point and gave all necessary information. Hope the install is as good as his sales pitch!!

Find someone else. Dont give them any money up front. Its bait and switch. Contract fraud. At contract signing I was told it would start in 2-3 weeks. At 4 weeks I started calling and never received any followup. I tried emailing the sales rep; his email came back as undeliverable. At 70 days they finally called after I left a negative review on Facebook. Im at 120 days now and no windows; just emails, phone calls with more promises. They are not trustworthy. They have made repeated threats of legal action against me. At 70 days they gave me the story that they were having material delays; 70 days after weekly attempts to contact them. Contract says they have to start install at 60 days unless material is delayed. They waited until 70 days to claim material delays and provided no evidence to substantiate that. Ive tried to get my money back for 50 days now. I have no confidence in anything they say and neither should you. I would give them zero stars but it wont let me.

Not impressed. I ordered 11 windows on Dec 3, 2020. Was told to expect delivery in 4-6 weeks. Nobody ever contacted me to alert me of any delay. After several attempts last week, finally got a call back on March 1, 2021. Was told they expect to have windows in their possession on March 30th. That's quite a bit longer than 4-6 weeks. Update as of June 30th, 2021. Windows were installed (mostly) in April. Workmanship was good, but two of the windows were the wrong size. So those had to be reordered. After several follow up calls by me, there is still no ETA on those two windows. The windows were supposed to come with screens and there also has been no word on when those will arrive. Going on nine months and counting. Nobody ever calls to update me unless I reach out to them.

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Although it took me a while, I am satisfied!

Overall, they did a great job! I realized that the frame vs the windows were two different colors. Advice: when their sales people are selling, they should mention the option of different colors available because I would have picked black.

Not impressed this far at all, although I am hoping that will change, especially since I have committed to a purchase worth over $30,000 with these guys. Similar to another comment I saw on Google, I was told to expect 4-6 weeks from signing the contract to finalizing the installation, and we are well past that. After 3 weeks they had not even scheduled to measure the windows. When they did, they did not t have the ladder to measure the last window they needed, which delayed putting the order in by another 2 weeks because they could not get the right guy out to measure quick enough. While my sales person is typically very responsive, he is ineffective at advocating for me within their organization. I e-mailed yesterday and asked for an update since it is been 2 weeks since they measured, and he simply said - contact so-and-so because I do not have visibility into scheduling. I responded within 15 minutes saying that I don't have that persons contact info, and have yet to hear a reply back. I had previously contacted my sales person to let him know I was unhappy with the delays (about 3 weeks ago), and he said he would make things happen. Well, nothing happened. Literally no communication about how they were going to make this right, when the entire sales pitch that was made to me was you are going to be happy and we will bend over backwards to make it right for you no matter what I get that is not in the contract we agreed to, however you need to live up to your word. If there are going to be delays in scheduling, and I was informed of that, and I would have a much easier time digesting the situation. There are a few points that REALLY aggravate me about the delays: 1) It is not what I was sold on - integrity is everything in a business like this, and I feel like I just can not trust them at this point. 2) My wife is pregnant, and we are expecting our baby at the end of April, which is why we wanted to have this wrapped up BEFORE the baby was to arrive - our house needs the upgrade, and we did not want to deal with construction with having a newborn around. 3) at the current pace, my guess is either a) they will attempt to schedule right around the birth, which will be a scheduling nightmare or b) they will want to schedule right after, which could create a very disruptive environment for our newborn and we do not have anywhere else to go. I really do not want to have my newborn in the middle of a construction site. 4) I financed with them through a 3rd party that they have partnered with, and this 3rd party paid them immediately, which means that I owe interest immediately, despite not having received ANYTHING from them. It is very disturbing when I receive a letter from the financing company saying it is time for a payment when the company has yet to even schedule installation. To be fair, it is 0% and no payments required for 18 months, but the clock has already started ticking, which just does not seem fair to me that they get cash flow in advance and I'm footing the bill. To sum it all up, this feels like incredibly predatory behavior. Should there be better communication and transparency about what is going on, maybe I would not perceive it as such, but as it stands, it is lacking. A lot.

Atlanta Window Pros replaced 10 windows on the back of my home. I couldn't be more pleased with the entire process from consultation/quote to installation was a smooth ride. Their bid was more competitive than others and the installation process was efficient and the windows look great! I plan to use them when I replace the front windows as well.