Atlantic Maids, LLC

4.57 |69 Verified Ratings
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Atlantic Maids, LLC

4.57 | 69 Verified Ratings

301-990-1291

10169 New Hampshire Avenue, Suite 146
Silver Springs, MD 20903
 
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Profile
Atlantic Maids, LLC


Atlantic Maids has serviced Montgomery County, Prince Georges County, and NW Washington areas since 1988. We are dedicated to providing consistent quality, dedicated teams, and trustworthy staff at an affordable price. We are professional trained, certified, insured and bonded, and our teams arrive in company marked uniforms and vehicles. We will match and/or beat any competitive price, so Give us a call at (301-910-1031) today for your Free Estimate.

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Silver Spring
  • Bowie
  • Washington
  • Hyattsville
  • Rockville
  • Upper Marlboro
  • Gaithersburg
  • Laurel
  • Bethesda
  • Takoma Park
  • College Park
  • Lanham
  • Greenbelt
  • Beltsville
  • Riverdale
  • Potomac
  • Germantown
  • Burtonsville
  • Bladensburg
  • Cabin John
  • Derwood
  • Barnesville
  • Clarksburg
  • Brentwood
  • Glenn Dale
  • Olney
  • Poolesville
  • Damascus
  • Kensington
  • Chevy Chase
  • See All >

Services Offered

Cleaning & Maid Services
  • Maid Service
  • One Time Maid Service

Areas of Expertise

  • Maid Service - Recurring
  • Maid Service - One Time Cleaning
  • Maid Service - Move-In / Move-Out
  • Green Cleaning

Product Brands Used

  • We offer Green Seal ceritified products

Quick Facts

Business Hours
Monday:
8:00 AM to 5:00 PM
Tuesday:
8:00 AM to 5:00 PM
Wednesday:
8:00 AM to 5:00 PM
Thursday:
8:00 AM to 5:00 PM
Friday:
8:00 AM to 5:00 PM
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 1988
Memberships & Affiliations
  • Association of Residential Cleaning Professionals (ARCP)
  • Association of Residential Cleaning Services International (ARCSI)
  • Angie's List
Green Certifications
  • We use green cleaning supplies, fully insured, and provide dedicated teams
Awards
  • ARCSI - Seal of Excellence Award
Screening
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

We are involved with community organizations with offers of Free, or Discounted for a local fundraiser groups.

We are association with Cleaning For A Reason to offer Free Cleanings to Cancer patients

How We Got Started

I chose to work in this industry because It provides families wih time to spend with other task, errands, or activities... We love to take the chore of cleaning the house off your to-do-list.

We started in this industry in 2004.

We describe our business as Family owned and operated

 

Photos
Atlantic Maids, LLC


My Work
1 Projects
Save $60 on $120 for 4 hours of house cleaning Save $60
Save 15% on Senior Citizen Discount Save 15%
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Ratings & Reviews
Atlantic Maids, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 71
  Page 1 of 8
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1.5   |  
Review by in Washington, DC
Unforgiving pricing policy. Underestimated what 4 hours can do in 800 sq ft. First, and only, time sent lovely young novices who werenÂ’t instructed or prepared for routine cleaning.
Response by Atlantic Maids, LLC: Hello, We're sorry that you feel our pricing was under estimated by only 30 man-hour minutes. As we mentioned during our walk through... cleaning, doing laundry, and folding cloths would take extra time and varies by customers. The additional (30 mins) time was also contributed to our ladies having to go downstairs (outside your apartment), to do the laundry, and then going to your car to to help you bring bags upstairs is very time consuming. Feel free to reach us if you ever have any questions. Thanks again for your feedback. Sincerely, Cathy
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4.5   |  
Review by in Lanham, MD
The team (Raphaela & Liliana) showed early! They very pleasant. We went room by room and they were thorough in cleaning areas I had on my order, and alerted me to problem areas. I was very pleased with their work and would hire them again in the future.
Response by Atlantic Maids, LLC: Hello, Thank you for taking the time to put in your review. We appreciate it and your business.
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1.0   |  
Review by in Upper Marlboro, MD
Horrible experience!! I have used two different cleaning services over the past five years, therefore, I know what to expect from a good quality service. My last service started becoming inconsistent with frequent cancellations, therefore, I was in search of a new service. The manager that I spoke with at Atlantic was very nice and professional initially at the time of scheduling, so I was optimistic that I would form a long-term professional relationship with this company. On day of, I had four ladies, one of which was extremely rude when she arrived. Prior to initiation of the cleaning, I requested of the manager a no shoe policy as we have a newly built home and she indicated that it would be no problem and she would relay to the ladies. Upon their arrival, the one lady began walking off the large mat at my front door into the home when I stopped her and requested no shoes. I offered shoe covers and/ or flip-flops which I keep in a basket by my front door and she indicated that they have their own but her tone was very rude. I assumed she was having a bad day and let it go especially since I had to go out of town the same day for a funeral and therefore definitely not in the mood to engage in an argument.They went upstairs to initiate cleaning. Approximately 20 minutes into the cleaning, I went upstairs for something and noticed that the same lady who had spoken so rudely earlier was literally wearing her tennis shoes upstairs and she removed her shoe covers. Upon asking her about this, she began to argue with me and didn't see the big deal and doing so then simply told me to call the manager when I requested that she leave my home, since she did not want to abide by my request as a client.This request was made both to the manager as well as when the ladies arrived to the home She never apologized for this either. I did subsequently speak with the manager after multiple attempts to call and the manager apologized, stating that she forgot to tell the ladies that my no shoe policy applied to my entire home. You would think this would be common sense that when requesting no shoes be worn in the house, that meant the entire house. I presume she felt that she could remove the shoes and do whatever she wanted as long as the owner was not in sight, which shows lack of trust worthiness.I've had services in my newly built home including movers as well as delivery of appliances, all of whom have worn shoe covers so this in my opinion was not an unrealistic request.The manager asked if I would please allow her to stay and continue to which I obliged to. Upon their completion, there were missed spots that were not cleaned. I did point out a toilet not being cleaned when they asked for me to check and the other lady did go back and clean it.I will say that particular lady was nice and professional. Honestly, I did not look through the entire house at that time because I was so extremely frustrated and just wanted them to leave. This was probably one of the worst experiences that I have encountered due to extremely poor customer service. After they left, I literally had to go over and disinfect the floor that she walked on with her shoes which was very time consuming and extremely frustrating. Employees represent a company and when a client is paying for a service particularly where competition exists, your request should be adhered too. It is extremely unprofessional for an employee to literally argue with a paying client over a request.I have since decided to go back to using my previous cleaning service as they are very respectful and abide by my no-shoe policy, not to mention they do a much better job with cleaning than Atlantic maids did. I personally would never recommend this company simply based upon their lack of professionalism and rude employees that they choose to represent their company.
Response by Atlantic Maids, LLC: Hello Ms. S.[Consumer name withheld at their request], It's unfortunate to receive such a misstatement of facts from you Ms. S.[Consumer name withheld at their request]. Our ladies had their shoe covers on in your entire house, except in the bathroom shower. Therefore your request to have our ladies wear their shoe covers while in the shower is unacceptable, and would have created a Fall Hazard. So our cleaning person asked you to call and speak with our manager, because of your strong insistence to make our ladies go against our company cleaning policies. Removing "shoe covers" while inside of a wet shower is Not Safe, would create a "Fall Hazard", goes against our company policies, not recommended by certified house cleaning industries, Environmental, Health, and Safety (EHS) guidelines, and Occupational Safety and Health (OSHA) standards. When our crew arrived to your home, you notified us that you have a ?No Shoe? policy, and while we appreciated your suggestion to wear your flip-flops or shoe covers? It was best for the ladies to follow our policy and wear their company provided shoe covers. The incident in question is about removing shoe covers in the shower, and your strong objection to our ladies wearing shoes in the shower created this issue which you validated by your statement "after they left, I literally had to go over and disinfect the floor that she walked on with her shoes which was very time consuming and extremely frustrating". This type of request goes against training and standards, and would put our workers in harms-way, so we professionally do not support your position. Sincerely, Atlantic Maids

1 of 1 users found this review helpful.

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4.0   |  
Review by in Chevy Chase, MD
Great finished product. On downside was the cleaning tasks needed to be itemized up front and any deviation had to be run the main office. In other words if you asked for the kitchen to be cleaned you had to list items with in the kitchen and if you forgot to mention something you had to call the main office to clear it before it was cleaned.
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5.0   |  
Review by in Laurel, MD
Great job well done. We have them back.
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5.0   |  
Review by in Upper Marlboro, MD
They did a great job!
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5.0   |  
Review by in Bowie, MD
Great company to work with. The ladies did a wonder job and were very efficient. I am now having bi-weekly cleanings. I was very satisfied!!!
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5.0   |  
Review by in Bowie, MD
They did a great job
Response by Atlantic Maids, LLC: Hello (consumer name withheld per their request), Thank you for taking the time to give us your review. We appreciate your business. Sincerely, Cathy

0 of 1 users found this review helpful.

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5.0   |  
Review by in Glenn Dale, MD
Extremely thorough, professional, pleasant, highly recommend
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4.5   |  
Review by in Lanham, MD
The team of two came in and quietly yet quickly cleaned a house that had been sitting empty for several months . When they left I was extremely pleased with the results.
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Showing 1-10 of 71
  Page 1 of 8

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