Atlantic Maids, LLC

They were awesome.

This company worked for me for over a year and just ended because of the outrageous taking off my jewelry and a small but lovely clothing item. I provided all the cleaning supplies and vacuums for the service. The first set of 3 maids that cleaned my home for the first year was trustworthy and I had no problem. However, the company started sending new totally inexperienced maids without my permission to clean. I tried to be tolerant of the new maids not knowing how to clean or speak English since the original maids were fine. However, it was frustrating to pay and have lower quality than what got me as a customer in the first place. In addition to the low quality and inconsistent, changing cleaning staff at my home, I noticed that one of my beautiful angel statues in the kitchen had been broken and then covered up by pushing the broken pieces back into place and shoving it against the wall to keep it in place. This incident was the 2nd incident where this same new maid had broken something and hid it or lied to my face. The 1st time this same maid broke a pretty jewelry holder fixture in my bathroom and left it broken and stacked on the counter. When I asked her if she knew anything about it when she arrived the following week, she boldly looked in my face and said no indignantly. When the 2nd angel item was broken, I asked management to send a different maid instead* that I did not want that one back in my house. A new lady started she was coming too gave me bad vibes from the start. Not only did not she know how to clean, I caught her using the toilet sponge in my sink and countertop. I complained to management and they said they spoke to her about it. This same maid was still sent to my home and I had noticed that certain small expensive or quality items were missing. I assumed that maybe they were misplaced and would turn up. That all changed when a gorgeous pink hat that my deceased mother had given me disappeared right after this same new maid had been in my home. Literally, I kept the hat close to my bed and had contact with it every day and could easily see it all the time. The hat was seen at 8 am and by 945 am when that maid left my house, the hat was gone. I politely complained to management that the maid took my hat and the response from the manager was that she would ask the maid about taking the hat. Further, the manager said that she could not send the original 3 maids to clean my home because business was booming and I had to accept these problems and untrustworthy maids due to *team changes and staffing needs* by the company. Looking back, those 2 new maids never came across well. Their vibe was not good from the start. I terminated the companies services and took on the task to go through every item in the bedrooms, looking for other items that were missing. Specifically, 2 gold crucifix necklaces, one with turquoise and one lined with crystals were never found. I confirmed that these maids had been taking my smaller valuables left around my room and bathrooms. It is devasting to hire a company to clean my home and when they send people that are dishonest and take my special things that they see and can secretly fit in their clothing easily. The company is *bonded and insured* but that means nothing unless I file a police report and get a conviction. I strongly encourage anyone out there not to use this company because 2 out of 5 maids are takers and who knows how much they have really taken.

Excellent service!!

Unforgiving pricing policy. Underestimated what 4 hours can do in 800 sq ft. First, and only, time sent lovely young novices who weren’t instructed or prepared for routine cleaning.

The team (Raphaela & Liliana) showed early! They very pleasant. We went room by room and they were thorough in cleaning areas I had on my order, and alerted me to problem areas. I was very pleased with their work and would hire them again in the future.

Horrible experience!! I have used two different cleaning services over the past five years, therefore, I know what to expect from a good quality service. My last service started becoming inconsistent with frequent cancellations, therefore, I was in search of a new service. The manager that I spoke with at Atlantic was very nice and professional initially at the time of scheduling, so I was optimistic that I would form a long-term professional relationship with this company. On day of, I had four ladies, one of which was extremely rude when she arrived. Prior to initiation of the cleaning, I requested of the manager a no shoe policy as we have a newly built home and she indicated that it would be no problem and she would relay to the ladies. Upon their arrival, the one lady began walking off the large mat at my front door into the home when I stopped her and requested no shoes. I offered shoe covers and/ or flip-flops which I keep in a basket by my front door and she indicated that they have their own but her tone was very rude. I assumed she was having a bad day and let it go especially since I had to go out of town the same day for a funeral and therefore definitely not in the mood to engage in an argument.They went upstairs to initiate cleaning. Approximately 20 minutes into the cleaning, I went upstairs for something and noticed that the same lady who had spoken so rudely earlier was literally wearing her tennis shoes upstairs and she removed her shoe covers. Upon asking her about this, she began to argue with me and didn't see the big deal and doing so then simply told me to call the manager when I requested that she leave my home, since she did not want to abide by my request as a client.This request was made both to the manager as well as when the ladies arrived to the home She never apologized for this either. I did subsequently speak with the manager after multiple attempts to call and the manager apologized, stating that she forgot to tell the ladies that my no shoe policy applied to my entire home. You would think this would be common sense that when requesting no shoes be worn in the house, that meant the entire house. I presume she felt that she could remove the shoes and do whatever she wanted as long as the owner was not in sight, which shows lack of trust worthiness.I've had services in my newly built home including movers as well as delivery of appliances, all of whom have worn shoe covers so this in my opinion was not an unrealistic request.The manager asked if I would please allow her to stay and continue to which I obliged to. Upon their completion, there were missed spots that were not cleaned. I did point out a toilet not being cleaned when they asked for me to check and the other lady did go back and clean it.I will say that particular lady was nice and professional. Honestly, I did not look through the entire house at that time because I was so extremely frustrated and just wanted them to leave. This was probably one of th

Great finished product. On downside was the cleaning tasks needed to be itemized up front and any deviation had to be run the main office. In other words if you asked for the kitchen to be cleaned you had to list items with in the kitchen and if you forgot to mention something you had to call the main office to clear it before it was cleaned.

Great job well done. We have them back.

They did a great job!

Great company to work with. The ladies did a wonder job and were very efficient. I am now having bi-weekly cleanings. I was very satisfied!!!