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About us
Atlantic Maids has serviced Montgomery County, Prince Georges County, and NW Washington areas since 1988. We are dedicated to providing consistent quality, dedicated teams, and trustworthy staff at an affordable price. We are professional trained, certified, insured and bonded, and our teams arrive in company marked uniforms and vehicles. We will match and/or beat any competitive price, so Give us a call at (301-910-1031) today for your Free Estimate.
Business highlights
38 years of experience
Memberships & Affiliations
Association of Residential Cleaning Services International (ARCSI), Angie's List
Services we offer
Green Cleaning, Maid Service - Move-In / Move-Out, Maid Service - One Time Cleaning , Maid Service - Recurring
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.374 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 26% | ||
| 5% | ||
| 0% | ||
| 1% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 74 reviews
Marsha B.
May 2023
One Time Interior House Cleaning
They were awesome.
Sammie D.
Nov 2019
Maid Service
This company worked for me for over a year and just ended because of the outrageous taking off my jewelry and a small but lovely clothing item. I provided all the cleaning supplies and vacuums for the service. The first set of 3 maids that cleaned my home for the first year was trustworthy and I had no problem. However, the company started sending new totally inexperienced maids without my permission to clean. I tried to be tolerant of the new maids not knowing how to clean or speak English since the original maids were fine. However, it was frustrating to pay and have lower quality than what got me as a customer in the first place. In addition to the low quality and inconsistent, changing cleaning staff at my home, I noticed that one of my beautiful angel statues in the kitchen had been broken and then covered up by pushing the broken pieces back into place and shoving it against the wall to keep it in place. This incident was the 2nd incident where this same new maid had broken something and hid it or lied to my face. The 1st time this same maid broke a pretty jewelry holder fixture in my bathroom and left it broken and stacked on the counter. When I asked her if she knew anything about it when she arrived the following week, she boldly looked in my face and said no indignantly. When the 2nd angel item was broken, I asked management to send a different maid instead* that I did not want that one back in my house. A new lady started she was coming too gave me bad vibes from the start. Not only did not she know how to clean, I caught her using the toilet sponge in my sink and countertop. I complained to management and they said they spoke to her about it. This same maid was still sent to my home and I had noticed that certain small expensive or quality items were missing. I assumed that maybe they were misplaced and would turn up. That all changed when a gorgeous pink hat that my deceased mother had given me disappeared right after this same new maid had been in my home. Literally, I kept the hat close to my bed and had contact with it every day and could easily see it all the time. The hat was seen at 8 am and by 945 am when that maid left my house, the hat was gone. I politely complained to management that the maid took my hat and the response from the manager was that she would ask the maid about taking the hat. Further, the manager said that she could not send the original 3 maids to clean my home because business was booming and I had to accept these problems and untrustworthy maids due to *team changes and staffing needs* by the company. Looking back, those 2 new maids never came across well. Their vibe was not good from the start. I terminated the companies services and took on the task to go through every item in the bedrooms, looking for other items that were missing. Specifically, 2 gold crucifix necklaces, one with turquoise and one lined with crystals were never found. I confirmed that these maids had been taking my smaller valuables left around my room and bathrooms. It is devasting to hire a company to clean my home and when they send people that are dishonest and take my special things that they see and can secretly fit in their clothing easily. The company is *bonded and insured* but that means nothing unless I file a police report and get a conviction. I strongly encourage anyone out there not to use this company because 2 out of 5 maids are takers and who knows how much they have really taken.
Response from Atlantic Maids, LLC
"Hello Sammie D., We were surprised to see your review after our company decided to end servicing your home, and the misinterpretation with this incident, but do apologize again that you were unsatisfied with the outcome. Our goal is the total satisfaction of our customers, and to provide a positive experience. We take any report of damage, missing, or stolen property very seriously, and the inconsistency of your reporting, lateness of reporting the incident, and the statements in this review are not representative of the actual facts, our cleaning ladies, our previous ratings, or our company. We understand that sometimes accidents/misplaced items may occur over the course of cleaning your home, but with or without a police report, our policy is to reimburse our customers if there was reasonable evidence. We did fully investigate your claim of the missing pink hat, we understand that it was of sentimental value, but we hope that you eventually find your pink hat. Additionally, as we have communicated during this process, and stated on our website Our policy states, we ask that you report any incident within 2-3 days to our company, so we can examine the situation quickly. With you reporting the incident 1-2 weeks or months later, may create an unfavorable conclusion at times. We did work with you a few times as far as assigning teams that you prefer, but after several team changes We felt it appropriate to stop servicing to your home back in September. In conclusion, we appreciate you satisfactorily using our company for the past two years and wish you the best in finding other cleaning company. Sincerely, Cathy Atlantic Maids Manager"
Darlene B.
Jan 2019
Maid Service
Excellent service!!
Evelyn F.
Aug 2018
Maid Service
Unforgiving pricing policy. Underestimated what 4 hours can do in 800 sq ft. First, and only, time sent lovely young novices who werent instructed or prepared for routine cleaning.
Response from Atlantic Maids, LLC
"Hello, We're sorry that you feel our pricing was under estimated by only 30 man-hour minutes. As we mentioned during our walk through... cleaning, doing laundry, and folding cloths would take extra time and varies by customers. The additional (30 mins) time was also contributed to our ladies having to go downstairs (outside your apartment), to do the laundry, and then going to your car to to help you bring bags upstairs is very time consuming. Feel free to reach us if you ever have any questions. Thanks again for your feedback. Sincerely, Cathy"
Cecelia F.
Aug 2018
One Time Interior House Cleaning
The team (Raphaela & Liliana) showed early! They very pleasant. We went room by room and they were thorough in cleaning areas I had on my order, and alerted me to problem areas. I was very pleased with their work and would hire them again in the future.
Response from Atlantic Maids, LLC
"Hello, Thank you for taking the time to put in your review. We appreciate it and your business."
Margaret S.
May 2018
Maid Service
Horrible experience!! I have used two different cleaning services over the past five years, therefore, I know what to expect from a good quality service. My last service started becoming inconsistent with frequent cancellations, therefore, I was in search of a new service. The manager that I spoke with at Atlantic was very nice and professional initially at the time of scheduling, so I was optimistic that I would form a long-term professional relationship with this company. On day of, I had four ladies, one of which was extremely rude when she arrived. Prior to initiation of the cleaning, I requested of the manager a no shoe policy as we have a newly built home and she indicated that it would be no problem and she would relay to the ladies. Upon their arrival, the one lady began walking off the large mat at my front door into the home when I stopped her and requested no shoes. I offered shoe covers and/ or flip-flops which I keep in a basket by my front door and she indicated that they have their own but her tone was very rude. I assumed she was having a bad day and let it go especially since I had to go out of town the same day for a funeral and therefore definitely not in the mood to engage in an argument.They went upstairs to initiate cleaning. Approximately 20 minutes into the cleaning, I went upstairs for something and noticed that the same lady who had spoken so rudely earlier was literally wearing her tennis shoes upstairs and she removed her shoe covers. Upon asking her about this, she began to argue with me and didn't see the big deal and doing so then simply told me to call the manager when I requested that she leave my home, since she did not want to abide by my request as a client.This request was made both to the manager as well as when the ladies arrived to the home She never apologized for this either. I did subsequently speak with the manager after multiple attempts to call and the manager apologized, stating that she forgot to tell the ladies that my no shoe policy applied to my entire home. You would think this would be common sense that when requesting no shoes be worn in the house, that meant the entire house. I presume she felt that she could remove the shoes and do whatever she wanted as long as the owner was not in sight, which shows lack of trust worthiness.I've had services in my newly built home including movers as well as delivery of appliances, all of whom have worn shoe covers so this in my opinion was not an unrealistic request.The manager asked if I would please allow her to stay and continue to which I obliged to. Upon their completion, there were missed spots that were not cleaned. I did point out a toilet not being cleaned when they asked for me to check and the other lady did go back and clean it.I will say that particular lady was nice and professional. Honestly, I did not look through the entire house at that time because I was so extremely frustrated and just wanted them to leave. This was probably one of th
Response from Atlantic Maids, LLC
"Hello Ms. S.[Consumer name withheld at their request], It's unfortunate to receive such a misstatement of facts from you Ms. S.[Consumer name withheld at their request]. Our ladies had their shoe covers on in your entire house, except in the bathroom shower. Therefore your request to have our ladies wear their shoe covers while in the shower is unacceptable, and would have created a Fall Hazard. So our cleaning person asked you to call and speak with our manager, because of your strong insistence to make our ladies go against our company cleaning policies. Removing "shoe covers" while inside of a wet shower is Not Safe, would create a "Fall Hazard", goes against our company policies, not recommended by certified house cleaning industries, Environmental, Health, and Safety (EHS) guidelines, and Occupational Safety and Health (OSHA) standards. When our crew arrived to your home, you notified us that you have a ?No Shoe? policy, and while we appreciated your suggestion to wear your flip-flops or shoe covers? It was best for the ladies to follow our policy and wear their company provided shoe covers. The incident in question is about removing shoe covers in the shower, and your strong objection to our ladies wearing shoes in the shower created this issue which you validated by your statement "after they left, I literally had to go over and disinfect the floor that she walked on with her shoes which was very time consuming and extremely frustrating". This type of request goes against training and standards, and would put our workers in harms-way, so we professionally do not support your position. Sincerely, Atlantic Maids"
John M.
Apr 2018
One Time Interior House Cleaning
Great finished product. On downside was the cleaning tasks needed to be itemized up front and any deviation had to be run the main office. In other words if you asked for the kitchen to be cleaned you had to list items with in the kitchen and if you forgot to mention something you had to call the main office to clear it before it was cleaned.
Sylvia W.
Apr 2018
Maid Service
Great job well done. We have them back.
Annanette M.
Apr 2018
One Time Interior House Cleaning
They did a great job!
Helen M.
Feb 2018
Maid Service
Great company to work with. The ladies did a wonder job and were very efficient. I am now having bi-weekly cleanings. I was very satisfied!!!
Monique H.
Jan 2018
One Time Interior House Cleaning
They did a great job
Response from Atlantic Maids, LLC
"Hello (consumer name withheld per their request), Thank you for taking the time to give us your review. We appreciate your business. Sincerely, Cathy"
Shelley G.
Dec 2017
Maid Service
Extremely thorough, professional, pleasant, highly recommend
Kim J.
Dec 2017
One Time Interior House Cleaning
The team of two came in and quietly yet quickly cleaned a house that had been sitting empty for several months . When they left I was extremely pleased with the results.
Shirley E.
Oct 2017
Maid Service
The ladies were on time, ready to work when they arrived, pleasant and did an excellent job cleaning. S.E. in Upper Marlboro
Jewel W.
Oct 2017
Maid Service
Jaeil A.
Aug 2017
One Time Interior House Cleaning
They came in time and finished the work like pros.. Will hire again.
A F.
Jan 2017
Maid Service
Deborah H.
Jan 2017
One Time Interior House Cleaning
This rental property had never been properly cleaned and was very dirty. The ladies cleaned it from top to bottom efficiently and effectively! The price is excellent and very good customer service!
Response from Atlantic Maids, LLC
"Thank you so much for taking the time to give us your wonderful feedback and rating. We are glad that we are able to help you with your cleaning needs and you were happy with our services. If you ever need us again, just give us a call. Have a wonderful day. Cathy Atlantic Maids"
Daniella R.
Jul 2016
Maid Service
Great service!!! Love the attention they put into the small details most people forget in cleaning. Will definitely recommend :-)
Lisa A.
Feb 2016
Maid Service
The customer service was supreme and the cleaning was top notch. We will definitely use them again real soon.
Brad B.
Jul 2015
One Time Interior House Cleaning
very hard working and energetic cleaners
Response from Atlantic Maids, LLC
"Thank you for your review and using our service. We certainly appreciate your business."
Rama B.
Feb 2015
One Time Interior House Cleaning
I recommend this company
Response from Atlantic Maids, LLC
"Thank you for taking the time to leave us your review and recommending us. We greatly appreciate it! We hope that we can work with you again soon."
Jill H.
Jul 2014
One Time Interior House Cleaning
I'm a real estate agent and I hired them for a move out cleaning of a client's rental property. The crew was prompt and professional. They left the place in sparkling condition, but missed the fireplace surround and all the window frames. I called Cathy and she arranged for another crew to come in to clean what the previous crew missed. After they were done, the place was immaculate! Prospective tenants have commented that it was so much cleaner than other rentals they had seen.
Response from Atlantic Maids, LLC
"Thank you for your review. It was great working with you. I'm so glad to hear that you are happy with the service. If you ever need a cleaning service again, please keep us in mind."
Sandra M.
Jun 2014
Maid Service
They arrived the time they said they would. The team was polite and professional. They did a fantastic job overall and my refrigerator is spotless...yes, they cleaned inside my refrigerator. Cathy from the office called before they arrived and after they were done to check on things. I cannot say enough about the customer service from 1st getting a quote from Cathy to the cleaning team. They have found themselves a reoccurring customer.
Response from Atlantic Maids, LLC
"Thank you Sandra for taking the time to give us your great feedback. Our staff is known for being courteous and respectful. We are very glad that you are happy with the service. Our number one goal is to make all of our customer happy. We look forward to have a long working relationship with you."
Craig
Jun 2014
Maid Service
They have done a wonderful job each time they've been here. I have had no complaints about their services. I am tremendously grateful for the wonderful job they do.
Response from Atlantic Maids, LLC
"Thank you very much Craig for the awesome review. We are always happy to hear that we have another satisfied customer."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Atlantic Maids, LLC is currently rated 4.3 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Atlantic Maids, LLC accepts the following forms of payment: CreditCard
Yes, Atlantic Maids, LLC offers free project estimates.
No, Atlantic Maids, LLC does not offer eco-friendly accreditations.
No, Atlantic Maids, LLC does not offer emergency services.
Yes, Atlantic Maids, LLC offers warranties.