Aura Air Duct Cleaning LLC

Good

After reading through their website, I called and hired this company to clean my air ducts. First off, they showed up outside of their scheduled window without any warning. On their website, it describes how they clean air ducts, which sounds fantastic and thorough but in reality, they have different levels of cleaning so yo; wl likely not get what you are anticipating. None of this was explained to me and I ended up paying for a service that only did partially the job I was looking for. My biggest complaint is that the website states **We will remove each of your vent covers so that each air duct can be fully cleaned from all openings** but the techs never left my attic to clean anything. Also from their website **We will always remain professional, greeting you and going over the services you requested. We will explain the whole process in detail and answer any of your questions**. Obviously, this was never done because I was left wondering why they never even looked at my air vents, much less took them off to clean them. The workers were very unprofessional, they barely spoke to me, knocked over the baby gates on the stairs, and even had the audacity to pick up personal items off a table just to look at them. Regardless of covid, but especially at this time, why on earth someone would pick up my personal belongings is beyond me, unless they had ill intentions. Another line from their website **We will go over the details of your finished air duct cleaning appointment, answering further questions, and showing you examples of our work**. None of this happened. I was told they take before and after pictures but I never got to see them. I honestly do not even know if my ducts were actually cleaned. Overall, I can not recommend this company to anyone who works with a professional company who is upfront about their services, set expectations and meet them and send professional technicians to care for your home.

I was not happy about the price because from 100 when up to 325 and when I call they should have explain to me that the price could change depend what was wrong and also when i told them that i need to wait for the job just the visit was going to be 80 dollars. other than that the job was good

They were on time and friendly. They explained everything throughly before and during the deep cleaning of my dryer vent. They had a small video camera so that I could see what they were doing and how dirty the vent was.

He was looking professional from the start. He was very honest with me and gave me the price over the phone. I am super satisfied and I will definitely use them again!

Excellent service and I got my appointment on the same day it was awesome!

Really great customer service, got it done very quick and they explained what they were going to do. They kept in touch with me regarding the technicians arrival and all of those details.