Aux Home Services, LLC

4.31 |200 Verified Ratings
Write a Review

Aux Home Services, LLC

4.31 | 200 Verified Ratings
Write a Review

877-714-5594

5925 Johns Rd
Bessemer, AL 35023
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Profile
Aux Home Services, LLC


Same Day Service. Save With Our Specials.

Aux Home Services, Inc., has been helping the plumbing, heating, cooling and electrical needs of homes across Jefferson and Shelby Counties for over 25 years. After serving in the US Navy, Phil Smitherman established Aux Home Services, Inc., in 1987. In the Navy, the Auxiliary ("Aux") forces are the vessels which keep combat vessels operational (including transport, repairs, refueling, cargo, and surveying). In the same way, Aux Home Services, Inc., works to keep your home up and running and operational, helping to keep your plumbing, heating, air conditioning and electrical systems in full working order. Call today to schedule an appointment!

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Birmingham
  • Tuscaloosa
  • Bessemer
  • Northport
  • Alabaster
  • Siluria
  • Shelby
  • Vincent
  • Fultondale
  • Calera
  • Fairfield
  • Saginaw
  • Columbiana
  • Leeds
  • Brookwood
  • Pinson
  • Vandiver
  • Mulga
  • Abernant
  • Trussville
  • Montevallo
  • Adamsville
  • Chelsea
  • Docena
  • Pelham
  • Wilton
  • Gardendale
  • See All >

Services Offered

Air Conditioning
Cleaning & Maid Services
Electrical
Heating & Furnace Systems
Plumbing
Septic Tanks & Wells
Water Treatment System

Areas of Expertise

  • Heating and Cooling
  • Plumbing
  • Electrical

Product Brands Used

  • Cutler Hammer
  • Kohler
  • Siemens
  • Square D
  • Honeywell
  • Honeywell
  • Hughes Supply
  • LP
  • Lennox International, Inc.
  • Rinnai
  • American Standard
  • Bradford White
  • Delta
  • Eljer
  • GRUNDFOS Pumps Corporation
  • Kohler
  • Price Pfister
  • Rheem
  • TOTO
  • Wolverine Brass, Inc.
  • See All >

Quick Facts

Business Hours
(Please call to confirm)
  • Commercial
  • Small Jobs Welcome
  • Warranty Offered
  • Residential
  • Trip Charge
  • Credit Cards Accepted
  • Bilingual

Credentials

In Business Since: 1987
Memberships & Affiliations
  • Air Conditioning Contractors of America (ACCA)
  • American Society of Heating, Refrigeration & Air-Conditioning Engineers (ASHRA)
  • Plumbing-Heating-Cooling Contractors Association (PHCC)
  • Plumbing-Heating-Cooling-Contractors Association
State Licensing
Trade: Electrical Contractor
License #: 01728
Expiration: 03-30-2021
Trade: HVAC Contractor
License #: 1991128
Expiration: 12-31-2020
Trade: MPG - Master Plumber and Gas Fitter
License #: MPG-1135
Expiration: 12-31-2020
Awards
  • A+ Rated on the BBB
Screening
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

To find more licensing information for your state, visit our Licensing Requirements page.

Business Overview

Community Involvement

We are very involved in our community

How We Got Started

We describe our business as Family owned and operated

 

Photos
Aux Home Services, LLC


My Work
1 Projects
HomeAdvisor: The nation's largest network of screened and rated pros.

Ratings & Reviews
Aux Home Services, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 200
  Page 1 of 20
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5.0   |  
Review by in Birmingham, AL
Professional and got the job done.
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1.5   |  
They charged twice as much as other companies.
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0.5   |  10-11-2020
RIPPED OFF !! BAIT AND SWITCH PRICING!! MUST READ!! We were grossly overcharged for services. BQ charged over $1000 for routine coil cleaning, which they said on the phone before coming out is $59.00 and replacing a basic part that normally costs around $25 and only requires removing the outside cover. Checking with other companies after the fact, the charges should have been around $300. When the tech arrived at location, he said the AC unit was working but not cooling well and the coil needed cleaning and it would cost ;around $500. I questioned the price and he said, &;its the chemicals used. Then he said that one part looked like it was on the way out and the meter showed abnormal power reading. How much I asked. About $300. Given this was our remote cabin on the lake and our daughter having a birthday party that weekend, I said to replace it. The technician used a hand garden sprayer with some chemical in it. But hardly any spray at all. The level of chemical in the sprayer was not noticeably lower. He did wash everything off and the remains of a snake washed out of the end of the pvc drain. But that was not causing any issue with the AC. The technician was there about 1.5 hours. A significant portion of that time was spent talking with us and writing up the paperwork. He was very nice. He said he had to call the office to get pricing. The service call came to $1023.98. The &#about $500 turned out to be $613.56. The about $300& turned out to be $410.42. This is important to note for the rest of my experience. The following Monday, I investigated the charges, called several other companies what the cost would be to clean a heat pump coil. I got responses anywhere from $59 to $89. I called Banks Quarles and asked them what it would cost. I was told on the phone by a customer service rep $59.00. I confirmed with her, to clean a coil? I was told, & Yes. To do an inspection, clean the coil, and replace a filter would be $59. I then asked to speak to a manager. I spoke to one and expressed my concern. She said she would get back to me. She never did. I had to call back several more times asking to speak to her or her manager. The rep tried to get them for me, but they were in meetings each time I called. The customer service manager finally told me that they have FLAT RATES AND THE TECHNICIANS HAVE NO CONTROL OVER THAT. IF thats the case, the technician would not have told me &about x estimates on the work and it would not come out to such uneven numbers. After calling back again today, I was finally given a resolution of a 10% discount and an HVAC only service plan which covers 2 visits, worth $169. Oh nice, two more opportunities to price gouge me. No thank you. Using information BQ gave us over various phone calls the charge should have been about $300. That would be an $85 trip charge, 1.5 hours labor at $85/hr., $75 parts/chemicals, and tax. Well, it was a remote location. Ok, throw on a second trip charge of $85 we are now at $385. NOT $1000. The Better Business Bureau did absolutely nothing. DO NOT USE BANKS QUARELLS. I would have submitted the receipt but this site does not have an upload link. Banks Quarells is sister Company to Aux Home Services.
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5.0   |  
Review by in Fairfield, AL
Technician arrived on time. Explained options for serving . Able to resolve issue without breaking my bank! Very pleased with service.
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5.0   |  
Just overwhelmed about their professionalism
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4.0   |  
Review by in Pinson, AL
none
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4.5   |  
Review by in Calera, AL
They explained things well and did the work as promised.
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5.0   |  
My technicians (Derrick & Brittany) were knowledgeable, profession, courtesy and personable. They did an expedient job and were neat and respected my home.
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5.0   |  
Review by in Mccalla, AL
Project: Install Electrical Switches, Outlets, and Fixtures
Although the price was a little higher than I thought it would be, (I had three estimates) I was very pleased with the quality and timeliness of their work. They offered a discount to be the lowest estimate, which I thought was good. They showed up in time and were finished quickly with no problems.
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4.0   |  
No comments.
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Showing 1-10 of 200
  Page 1 of 20

Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
    HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
  10. Identity Verification (Reverse Phone Lookup)
    We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.



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