My husband and I contacted Schwalb Builders in August 2021 about a potential master bathroom remodel. I signed an agreement in September of 2021. The original estimate was for a ten-day project. The project ended up taking 60 days for the reasons outlined below, but mainly because the work crew usually did not show up on most days, and materials were not ordered promptly. We were dissatisfied for the following reasons: (1) We were told a crew was ready to start and gave the OK to begin demolition, only to find out that the crew was one person being tossed between various job sites. The company knowingly started a demolition without adequate labor power to fulfill the commitment and did not disclose this to us upfront. This largely explained why the estimated ten days they provided to complete the project took close to 60 days; other delays also account for this: (2) parts were selected seven months before starting and were not ordered, causing delays; (3) incorrect parts were delivered; and (4) agreed-upon precautions to protect floors, carpets, and closets were not taken despite assurances and my specifically asking they be taken on more than one occasion. This resulted in close to $600 in property damage. (5) The crew repeatedly did not show up, and when they did show up, they were there on multiple occasions till 7-8 pm; this was very disruptive to our family life. The explanations for the delays now show, at best, incompetence and, at worst, could be construed as dishonesty; 6) we were not notified of when people would be coming and going despite requests to be kept informed. As a homeowner, it is reasonable to expect that you will be informed when people are entering and exiting your home. (7) Materials were selected on our behalf without asking us, and materials we had selected were not ordered; (8) original estimates for materials were grossly inaccurate; even the cheapest options available were substantially more expensive than those quoted; (9) the person doing the work was not informed of any of the design elements I would specify with Rob and had to redo things or just did not do them; (10) an acknowledgment of poor service and/or a sincere apology for such service was not issued until the project was nearly over; I contacted the owner, Sean, on 9/19 (roughly 3 weeks ago) to request assistance in improving how things were going. He never responded. I reached out again when the final payment was due to provide feedback, request reimbursement for damages to our property, and hope of getting an apology and perhaps an additional amount taken off the final payment as we did not feel the spirit of the contract was upheld. We just wanted an acknowledgment, a sincere apology, and compensation for the damaged property. In speaking with Sean several times, I realized why the company operates the way it does. He raised his voice, used profanity once, repeatedly interrupted me, refused to read any of the feedback we sent him, texted me after hours as late as 10 p.m. asking for money, and repeatedly told me that discussions of past events (i.e., the performance of his company) were irrelevant. His company's professionalism (or lack thereof) largely appeared to be a reflection of him. In the end, he agreed to reimburse me for the damages. He never issued an apology or acknowledged any of our concerns regarding how his company treats customers. At one point, he suggested that this was our fault and accused us of not wanting to pay our bills. I did remind him that we had paid to date ahead of schedule, which is not consistent with wanting to avoid payment.