B & B Services

They were prompt and professional. They did not try to up sell us anything. Will use them again

The service tech is very professional and polite. Ben explained to me whatever he did. He is very technical person.

Troy (owner of company) came to service my unit. Didn t rush and was very thorough. B&B AC Services will be my go to company from now on. Thank you Troy!!

Received AC repair quote on Monday, system was installed and working by noon on Tuesday. Fast, easy to work with, quality work at a great price. Highly recommend!

On the initial trip, changed the capacitor almost $300; but the AC still wasn t working and hour or 2 later so called back and turns out it was the motor. The 2 options given were repair original or new after market. However, the repair original (best option wouldn t be for another day) and optimal in Dallas weather in August. So we felt forced into the after market option. Not being experts, tough to judge the value since they didn t provide a separate labor charge vs material. Customer service (Melissa) was excellent!

I had been out of town and returned on Sunday to a house that was 95 degrees. Our A/C had stopped running. My wife was very hot and upset. Home Advisor connected us with B&B. B&B was able to come out on a Sunday. I was so happy to know B&B would actually come out on a Sunday with short notice. Turned out to be a bad capacitor. I was pleasantly surprised that the cost to replace the capacitor was reasonable and affordable. I have an old unit and will need to replace it soon which I already knew. B&B earned our trust and we will use them again for our future needs. Thank you B&B for assisting us when we needed it the most.

Quick and on time, with arrival status updates. Thanks for not trying to upsell me to a whole new HVAC system.

I was worried I had an A/C problem but really it was just an insulation and ventilation problem. They didn't try to sell me on any unnecessary parts or work, which is what I'm usually weary about on the rare occasion that I hire someone. Troy was very knowledgeable and gave me some pointers on what to do to improve my problems. I'll definitely be calling next time I have a problem.

Very friendly and very prompt service (got my unit fixed the same day I called...and during a heat wave). And best part...NO UPSELL! In this business, that's huge plus as it's really hard to ever know what truly needs replacing or not. No speeches about "you need to replace this and this and this." They came out and fixed the problem. And that was what I needed done. I see that is the case in other reviews too (which I wasn't able to read until now). But those in this line of work can learn from them: The UPSELL is very, very annoying, especially to people on a budget. So yeah, I would recommend them to others. And I'll call them again next time there is an A/C need. Which hopefully is not for a long time of course.

Didn't recommend a replacement or any repairs that was not needed. He has great integrity. I would hire him everytime

Tech was very helpful with some questions I had.

Troy came out and understood my problem. He also understood that I could not afford to do a lot to my A/C. He started at the basics and was able to find the problem without a lot of additional costs. If I have any A/C issues or if my friends have any, I will definitely have them call B&B and hopefully they will get Troy!

Great

Customer service and value excellent. Male very knowledgable and friendly. Checklist and inspection was not as detailed and thorough as anticipated. In fact there was no formal checklist completed. Measurements on the carbon invoice were empty.

Services provided were great. Technician was super friendly, and did as he was instructed. However, customer service was ABYSMAL. Never ending cycle of "I'll call you back." Ultimately resulted in a refund.

I had a leakage in my ac. I get a call from a lady advising me that a tech can be on the way, however, there will be a fee of $49 and change- I said no problem. The tech came (an ok fellow) and started working on determining what the problem may be. After determining that the inside coils are clogged and that is what is causing the leakage, he did what he called "flushed the coil"...which according to him, was a temporary fix. He said I needed to replace the entire unit, which would cost me a total of $8200.00. When he was about to leave, he said my total due amount would be $210, the $165 for the so called "temporary fix" and $49 and change for coming here. Even though I did pay, I was never advised that it will be such a big charge for something, that I found out later that afternoon from an uncle who knows a ton about HVAC processes and products, it was not even necessary. Once we turned off the ac, the leakage had already stopped. He flushed the coil without any reason and charged me the $165, without even letting me know that what he was doing or what I would actually be charged. Very disappointed with this company and the lack of communication regarding the extra change for the service performed that was not even necessary. I feel this company is taking advantage of the fact that 1. It is very hot outside, (108 degrees plus this entire week) 2. The tech saw there is a toddler in the house--so he "called it in" and got the price quote of $8200 from the "bossman" who knew that because of the above reasons. We will need to get the AC fixed asap. Disgusting company!! Stay away from them..they will only try to con you by taking advantage of the circumstances for which they were initially called for. Oh and another company came in and they came, the same day, and merely solved the problem by cleaning a clogged pipe, which was the reason of the leak and charged me half of what Band B Services took for what the tech said a "temporary fix". This company doesn't have any integrity and honesty- stay away!!

I was very satisfied. My AC went out on a Saturday night, as soon as I put in a request on the home advisor website, B&B Services contacted me within minutes..... ON A SATURDAY!! Wow.... the owner came out the following morning, first thing, and I was chilling by noon. Thanks B&B. I will definitely be using them again.

They were great and dealt with me while I was out of state.

It works

Fast high quality service.

They ere extremely efficient as they had to come behind another a/c company provided by AHS warranty.