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Learn about our screening process

14 Years In Business

Company Details


  • Mon: Closed
  • Tue: Closed
  • Wed: Closed
  • Thu: Closed
  • Fri: Closed
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials


Service Details

  • Small Jobs Welcome

Areas of Expertise

  • Foundation or Basement Waterproofing
  • Foundation Drainage - Installed or Replaced
  • Hydro Static Pressure Releif Systems Installed
  • Exterior Bentonite Clay Injections
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Warranty Offered
  • Credit Cards Accepted


36 Verified Reviews
  • 5
  • 4
  • 3
  • 2
  • 1

Highly rated for

  • Customer Service
Showing 1-10 of 36 results
5.0 Robert G. Clinton, NY

Very timely and thoroughly explained the whole process.

4.0 Kelly A. Utica, NY

Resolved issue quickly and professionally. No issues.

4.0 Maebelle B. Albany, NY

They were very pleasant.

Response from Company:

Thank you so much for your trust with your home. Always feel free to reach out for any needs you have.


Good company. Good, effective and honest communication. Fair pricing and polite customer service. Quality work and prompt service. I would recommend them without reservation. A company with years of experience and an earned reputation for winning customer confidence.

Response from Company:

Thank yo so much for your kindness, we appreciate your trust with our company. Always feel free to reach out with any concerns for your basement. Thanks, James.


Overall very satisfied. Surprised that they used mortar rather than cement to cover the new french drain. Had some issues with the position of the clean-outs and the connection to the existing french drain in 2 locations. Some improved communication between sales and installation team would have improved overall experience.

Response from Company:

Hey Jay, I Just wanted to thank you for your kind review. Just to respond to your comments, I did speak with both Jack and the foreman on the cleanouts. Simply, even as Jack explained to me what he mentioned was appropriate, however, once we removed the concrete, we had to make a course correction with your involvement. Much of what Jack can suggest is often unseen from the get-go. As far as using Mortar, concrete mix with stone can oftentimes not leave the depth to provide a smooth finish. Since the floor adds no structural support to the foundation, we prefer to finish for cosmetics rather than strength. Should you have any needs for service, always feel free to call and again, BW Inc thanks you for your patronage toward our company.

5.0 Deborah F. Binghamton, NY


Response from Company:

Thank you for your kind review. Should you have any need for service, always feel free to call our office and BW will gladly accommodate your request. Thank you for your patronage toward our company.

4.0 Susan F. Syracuse, NY

They eventually accomplished making my basement feel so much dryer. It did take them coming here twice to fulfill their guarantee by deciding to put in a trench and sump pump after the less invasive solution did not accomplish what we were hoping for. They worked quickly but not the neatest work.

Response from Company:

We thank you for your honest review, we do our best in a difficult situation. When we enter into contract, we do all that we can to provide your with a dry basement. Feel free to contact our office with any request for service. BW Inc thanks your for your patronage toward our company.

5.0 Meghan P. Syracuse, NY

Crew was quick and friendly and cleaned up nicely.

Response from Company:

Thank you for your kind words, our company is always available to your waterproofing needs. Feel free to contact our office as needed. We thank you for your patronage toward our company.

5.0 Cathleen D. Liverpool, NY

Very professional staff, timely appointments, every detail spelled out on the contract. Just need to check out how their follow-up is for any problems.

Response from Company:

Thank you for your kind review, just want to thank you for your patronage toward our company and please always feel free to contact our office with any needs or concerns you may have.

4.0 Bob A. Albany, NY

Basement walls were done with Thoroseal primarily for cosmetic purposes. Work was done professionally on schedule and as explained. If clean up of drips and splatters was better I would rate quality as a 5 star.

Response from Company:

I appreciate your honesty in your review, we are always trying to do better and have addressed such items and even different ways for application of product. Please feel free to contact our office if you are in need of service.


Basement Waterproofing, Inc.
Basement Waterproofing

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