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Bath Makeover of Central Arizona
Bathroom Remodel, Bathtub Liner or Shower Surround Installation and Replacement,
About us
Bathroom remodeling can be a large and stressful undertaking, which is why this process should only be placed in the hands of the most trusted home improvement specialists. At Bath Makeover of Central Arizona, we’ve been transforming drab bathing spaces into modern masterpieces for years. Let our team of seasoned professionals help you create the bathroom you’ve always wanted!
Business highlights
6 years of experience
Services we offer
Bath and Shower Remodels, Bathroom Remodels, Bathtubs, Showers, and Even Walk In Tubs
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
2.955 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 44% | ||
| 7% | ||
| 4% | ||
| 4% | ||
| 42% |
Filter reviews by service
Showing 1-25 of 55 reviews
Stephen G.
Jul 2022
Bathroom Remodel
Hello, all you people out there who have gotten screwed by this company. I am in the same boat you all are. Signed up back in March of 2021. they gave me a 4to6 week window. Well after 6 weeks i get a phone call that they have to come out and do a measurement, I figured they needed to check out something, no the first guy who came out quit, and took all the measurements with him so now we are starting all over again. I wanted to cancel but you see there was a problem. They had me supply the vanity, the tub, special order a window, mirror, and electrical fixtures all of which I could not return. Now they said they would put a rush on our order and as soon as it got here, we would be the first on the install list, had no choice but to hang on. Well, weeks went by, and nothing. called over and over with no response. Finally, on July 17, I get a call from a woman from their office telling me my job has just been placed and it is due to arrive between August 24 to 27 once received you will be put on the install list for the first week of October yes, the first week of October. I had enough so I called her back and canceled, that was July 17. I get a phone call the last week of September saying we will be out to install the first week of October. Either someone did not cancel the order or it is a scam to collect a 33 percent cancellation fee. I see a lot of you other people have been charged with this fee. I have tried numerous times to try and resolve this, even had one of the so-called bosses call me a liar and tell me to f--- myself. P.S. I think we need to start a class action suit against this company.
Audrey B.
Jan 2022
Bathroom Remodel
I just think its SAD... I trusted this company, The service agent was very personable and the company seemed like they care. But when i realized they took out the line of credit and TOOK 7K from the line of credit. they took advantage of an elderly widower with financial problems. and that is just sad. whenever you call them they give you TONS of excuses and when you ask for a refund... NOTHIN.. I wish i could get my money back and just cancel this WHOLE situation
Kali H.
Aug 2021
Bathroom Remodel
DO NOT USE THIS COMPANY. This company is awful. As a customer, I feel like they took my money and ran. I put down my deposit in February, was told initially to expect installation in April/May. The supervisor came a few weeks later to do 2nd walk thru. Told me to expect installation in May/June. I never heard from anyone again until I called in April. At which time they told me July 1. The last time I called they told me Sept. 1 it may be delivered and installed anywhere from 4-6 weeks after that. I have requested a Refund, spoke to Tom and I have never heard anything back! If they had been communicating upfront I may have felt different but I have had to chase them around trying to talk to someone and now all I want is my money back. DO NOT USE THIS COMPANY.
James C.
Jul 2021
Bathroom Remodel
N/A.
Response from Bath Makeover of Central Arizona
"We are disappointed to hear that you did not have a more positive experience with us. We will continue to keep in contact with you as we reach a resolution."
Ernest R.
Jul 2021
Bathroom Remodel
This nightmare initially started with measurements back in November, The actual work was started in February 2021-However the installer placed the back panel incorrectly and the custom glass is horribly measured. So come to find out they let the installer go for basically screwing up the job. Next we plan a redo in April, nope now it's May. Someone finally arrived to Arizona from New Mexico to assist with the tunovers and lack of competent people they let go. New company had to come out and re-measure the custom glass and I assume order. Crickets is all I hear. It's now July and guess what???? YEPPP still waiting, with no return calls/texts......... I can honestly say that I've been more than patient. When is it enough? 5 months later and still with a half A**** bathroom.
Response from Bath Makeover of Central Arizona
"Hello Ernest, thank you for your review. We will be in contact with you soon regarding an update. Thank you."
Andrea S.
Jul 2021
Bathroom Remodel
DO NOT USE - Signed contract for a shower install on April 16 2021, measurements a week later. We have a post tension slab but was assured that the regular base would work fine - but if not we would need to go with a different base at a 1500 price increase. They measured and determine that a regular base would fit. They said our shower would be installed in 4 to 8 weeks. No communication or return calls made to us until a week ago when I get a text message that they were going to use the more expensive base for the job. When I called I told them I wanted to cancel order especially when I found out that the bath would not be installed until Aug. They said if I canceled the order they would keep the 33% I put down. I have called the manufacture and am going to a lawyer, especially since I see that we are not the only ones in this position with this company
Response from Bath Makeover of Central Arizona
"Hello Andrea, we apologize that your experience with us has not meet your expectations. We experienced significant delays with our bath product manufactures. We understand that you have also been in contact with our vice president of production so please continue to work with him so we can reach a resolution. thank you."
Carmi E.
Jun 2021
Bathroom Remodel
This company is horrible. They have terrible customer service. Their phones are never answered. They came here in May and gave me a quote. I agreed with the quote and financed the total cost. Once the loan was approved they charged 50% of the cost immediately. All other companies take 20%. I did not hear from them again. I wrote to them and told them I wanted out of the contract because nothing was done. They told me that I could get out of the contract if I paid them 33% of the total cost, but nothing was done! I am now fighting this. Do not hire them.
Response from Bath Makeover of Central Arizona
"Hello Carmi, we are very sorry to hear that your experience with us was not up to your standards. Please reach out to us at 602-737-0921 if you have any additional questions."
David R.
Jun 2021
Bathroom Remodel
They came and gave an estimate for March 2021. I was told it would be June before the work would start. Just recently found out that the start date is now scheduled for the end of August. They have my 50% down payment so I am stuck. I can only hope their product and the install go without a hitch. Not a happy camper.
Response from Bath Makeover of Central Arizona
"We are disappointed to hear that you did not have a more positive experience with us. We will continue to keep in contact with you are we continue on your project."
Robert S.
Jun 2021
Bathroom Remodel
I paid a deposit and the work never started!
Response from Bath Makeover of Central Arizona
"Hello Robert, we apologize that we were not able to meet your expectations. Please contact 602-737-0921 if you have any further questions."
Jeanne W.
Jun 2021
Bathroom Remodel
Never heard from them again. Cannot get a response on the status of the materials. Cannot get past **scheduling** to get to a manager. I ordered this product back in March and still have no shower.
Response from Bath Makeover of Central Arizona
"Hello Jeanne, we are very sorry for the lack of communication. We are working on your material. If you have any other questions please contact 602-737-0921."
Tom L.
Jun 2021
Bathroom Remodel
Horrible experience. After blowing us for weeks, they started on our bathroom remodel, and have left it at the dry wall level for weeks. After lying to us numerous times about someone coming out to work on our house, we are at the point we do not expect them to finish what they started. Run away fast from them.
Response from Bath Makeover of Central Arizona
"Hello Tom, we are sorry to hear that your experience with us has not been satisfactory and we would like to sincerely apologize. We have been trying to get in contact with you regarding the installation Please reach out to us at 602-737-0921."
Kelly O.
Jun 2021
Bathroom Remodel
Scam. Don't sign a contract. You will not hear from them after the 3 day cancellation period. SURPRISED they are still able to sell a product after the numerous Unresolved complaints. Wish I would have read reviews before signing a contract. Too good to be true! Contract says Bath Makeover of Central AZ, with legal name of Axiom New Mexico, answered 1 phone call using bathfitters New Mexico and offer easy interest deferred financing thru Greensky under the name of Renewal by Anderson New Mexico.
Response from Bath Makeover of Central Arizona
"Hello Kelly, we are sorry to hear about your experience thus far. We understand that you have been in contact with our management team. Bath Makeovers is owned by Axiom Solutions which is the corporate company for many other home remodeling services such as Renewal by Andersen of New Mexico. We regret that you weren't satisfied with your experience and hope we can work towards a solution. Thank you and have a great day."
Joseph B.
May 2021
Bathroom Remodel
They sold me a bathtub remodel then for several months told me they would install it, in a couple of weeks. 6 months later, no bathtub. Now they will not return my phone calls and messages. Notice all the 5-star reviews are just saying they had a good sales experience, none of them have gotten their tubs installed yet. They are good at selling, but you will never actually get them to deliver on their promise. Bad company, stay away.
Robert C.
May 2021
We have paid half the down payment and they have not done nothing but take measurements.
Response from Bath Makeover of Central Arizona
"Hello Mr. Robert C. unfortunately home advisor does tell me your last name so I am unable to in our system to call with an update. All customers who have a cell phone or email should be receiving updates throughout their process. All installations are occurring about 10-12 weeks from the installation date. After measurements are taken from the house your product is ordered and then made specific to your measurements for a perfect fit. Please call us at 505-717-1469 and we can provide you with an update on your order at any time."
John C.
May 2021
Bathroom Remodel
If I could give this company less than .5 star, I would. After 6 months of hell, 2 month delayed start, days when no one showed up, workers walking off job at our house because the company didnt pay them and the workmanship was so bad that it had to be replaced 3 times. Were still looking at a ripped up bathroom. Absolutely no customer service! Now that weve requested a refund no one is returning phone calls! TERRIBLE!!!
Response from Bath Makeover of Central Arizona
"Hello John, Unfortunately we are unable to see your last name to be able to look you up in our system. We appreciate the feed back and are sorry that we failed to provide you with the top notch service we strive to provide. Please contact us when you can so we can discuss this. Thank you."
Benjamin S.
May 2021
Bathroom Remodel
This by far the worst company Ive ever done business with. We signed our contract on 1/16/2021 to redo bathtub and work is still not done (5/19/2021) or know when work will be done. Our initial impression was based on the sales guy Sean who was very professional and I guess knows how to lie. He said it take 6-8 weeks to get the materials ship and the actual install of the bathtub will just be a few day. We reached out to Sean back in March for update but he gave us his Boss number to call him. Spoke to Steven and he assured us someone will call us with updates. We got a call the following week telling us our stuff will ship on 5/2 and expected 5/7. Nobody in this company communicate with customers, All the contact has been from us. Last update was materials was shipped and will arrive at the warehouse by 5/7. We decided not to call them again and until now we havent heard a thing over 2 weeks. We understand things are slow because of covid but maybe just be truthful and communicate. This process has been so stressful and wish I never open my door to them. At this point We dont even trust them to come to our home and Steven is refusing to give us our money back. This has been a nightmare. Please stay away from this company.
Response from Bath Makeover of Central Arizona
"Hello Ben, we regret to hear about your experience with us. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better. We would like to turn this around and make your Bathroom makeover look amazing."
Edward S.
May 2021
I would have made the rating zero stars but that is not an option.
Response from Bath Makeover of Central Arizona
"It's upsetting to hear that your experience was anything but stellar. We will continue to work towards a resolution. Thank you."
Kevin S.
Apr 2021
Very polite and professional. Still awaiting install at this time but they have been good about communicating progress. As of right now everything is on schedule per their quote at time of purchase.
Response from Bath Makeover of Central Arizona
"Hello, Kevin. Thank you for taking the time to leave us a review. Communication is very important to us. We are glad to get feedback that it has been a good experience for you."
Florence R.
Apr 2021
We love our new shower. They did an excellent job and very professional done.
Response from Bath Makeover of Central Arizona
"Hello, Florence, thank you for the review! It is the best compliment we could receive!"
Stephanie R.
Apr 2021
Bathroom Remodel
Signed contract in Sept 2020. Work did not start until January 2021. Completely shoddy workmanship. Shower panels cut and installed improperly, uneven surfaces, plumbing not attached in the wall, shower glass and hardware measured, cut and installed incorrectly. Communication from the company is almost non-existent. They promise they will fix it but then just disappear. Filed a complaint with the ARIZONA REGISTRAR OF CONTRACTORS and the company is now under the directive to fix. Will get my money back from the Registrar if they do not. In my experience, this company is completely illegitimate as a remodeler. They want the majority of money upfront and then disappear. If they do come to work, they send inexperienced and unqualified workers who botch the job. Do yourself a huge favor and DO NOT HIRE THESE GUYS! If you already did and paid them money, file a complaint with the ARIZONA REGISTRAR OF CONTRACTORS. I have plenty of pictures to share of their work if you contact me.
Response from Bath Makeover of Central Arizona
"Hi Stephanie, we regret to hear that your recent experience was anything less than exceptional. When you have an opportunity, please reach out to us so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon."
Paula S.
Mar 2021
Mike and Gabriel were easy to work with. They did a superb job and cleaned up well.
Response from Bath Makeover of Central Arizona
"Hello Paula. We enjoyed working on your bathroom and appreciate the review on HomeAdvisor!"
Patrick L.
Mar 2021
Bathroom Remodel
we signed a contract in january of 2021 for a 12000 dollar bath makeover, so far nothing has been done. phone calls have assured us all is well and we should be on their schedule by may. we were told 4 to 6 weeks when we signed the contract.
Response from Bath Makeover of Central Arizona
"Hello Patrick. I apologize for the delay in getting your new bathroom installed. Unfortunately, in times like these, we are at the mercy of the manufacture. We apologize that we have not met your deadline of 4 to 6 weeks. We will continue to reach out to you regarding your order and updating you. Thank you for your business, and again we are sincerely sorry about the delay."
Pam W.
Mar 2021
Bathroom Remodel
Right now just preparation which they have kept me updated but no actual work done yet
Response from Bath Makeover of Central Arizona
"Hello Pam, thank you for the review! You will love your bathroom when your installation is complete."
John S.
Feb 2021
Bathroom Remodel
We ordered shower Nov 9-2020, was told it would be completed in 1.5 days it took a week parts missing from shower hardware, kept pulling contractor off job so it took a week with was finally completed minus doors on 1-22-2021. We are now week 4.5 without shower doors. There has been very little communication from the company. If we did not have a second bath what would we have done? I am beyond disappointed and would think twice about hiring them. We have been more than patient but I do not want someone who may only have 1 bath to have this happen to them.
Response from Bath Makeover of Central Arizona
"Hello John, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like the opportunity to make this us to you. Please contact us at 505-999-1465. Thank you."
Lori S.
Feb 2021
Bathroom Remodel
BUYER BEWARE!! This company will not return your calls after they get your money and. Signed contract. I have called for 2 months and still have not received a call back. Due to the Covid 19 crisis I have to sell my home. They will not speak to me about the order. I will not be living in my house after February, they still have no install date. So basically they take your money and disappear. I cant believe a company would treat its customers like this during a pandemic. I will be reporting this to the BBB the AZ consumer protection agency as well as 5 on your side!
Response from Bath Makeover of Central Arizona
"We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We appreciate you bringing this experience to our attention."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Bath Makeover of Central Arizona is currently rated 2.9 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Bath Makeover of Central Arizona accepts the following forms of payment: CreditCard
Yes, Bath Makeover of Central Arizona offers free project estimates.
No, Bath Makeover of Central Arizona does not offer eco-friendly accreditations.
No, Bath Makeover of Central Arizona does not offer emergency services.
Yes, Bath Makeover of Central Arizona offers warranties.