Bath Planet

Nonr

No upselling. They worked with all the choices we made. On time, efficient, cost-effective.

Great technicians that knew what they were doing

Installers continued to provide quality install throughout the project

Hey. Do not hire this company. Do not be fooled by the aggressive phone calls offering you a discount or the sales rep demo featuring make believe products and fancy terms. I paid an exorbitant amount of money for a bathroom remodel because I thought I would be getting top quality work from a business that held their contractors accountable without the usual cons and run arounds. Their contract is a couple lines and anything that they promise you that do not write out they will try to cheat you out if. Like they tried to put up a cheap spring shower rod and not replace my ptrap under the sink and so many other things I do not have the energy to write out. The contractor who was sent to my house was rude and hostile, did extremely poor work, and lied to me stating that the work was complete but I could not run it until the next day to let it dry but he would be back the next day. Turns out these people pay by the job and he needed to turn my payment check in to get some cash. He never showed up the next day so I cancelled payment and called his boss down from Richmond to see the terrible work he had done and the mess he had left. My bathtub was scratched, the caulk terrible, the bathtub spout hole cut too large so he caulked on a 20 dance Home Depot spout after breaking the Delta one I purchased and that leaked water behind my wall because the pipe fitting was not correct. He left my bathroom sink leaking and damaged my vanity. I ended up handing over the final payment to get him out of my house because I was switching jobs and because he made me feel unsafe in my home. I finished the work he left undone and hired a plumber to fix everything he messed up. Too many other things for me to spend the energy listing. Terrible company. Terrible scam that Home Advisor is hosting. Do not hire these people expecting the price means quality, they are just professional scammers.

The workmanship that was completed was excellent. Was never told about third party payment and fee for using credit card. Representative would not return calls or texts to resolve issues.

Mike Pickett the salesman was extremely informative and very personable! Ed, the man who installed everything was very hard working and also very personable. I love our new bathroom.

Work has not started yet. They were willing to work with us to give us the larger shower we wanted.

They communicated well. Currently waiting on the glass for the shower to arrive then the install of the faucets. Really happy with their workmanship. So far, I would recommend.

Asked for bathroom addition. Addition. Meaning not an existing bathroom. They just wouldn't hear it, I have to get my own plumber, electrician, contractor, permits & inspections. Once this is done, then they would come in and do finish work. I explained what were looking to do, in detail, and she was adamant to set an appt even though they won't do the work. Hmmm. Turns out it's a call center trying to set the appt, not actually bath planet. I filled out the request form checking all the boxes and verbiage. I got about 20 calls from various companies and not a single one of them do this work. So what's the point of using a service if it doesn't provide what is needed? Won't use Angi again.