Bath Planet

After 60 years of living with my very outdated bathroom, I decided it was time to give it a much-needed remodel, as well as making it more functional for my current needs. After doing my research, I decided to contact Bath Planet. During the sales visit, the rep listened to my wants and needs; and in the end, I felt confident I would get everything on my wish list at a great price from a reputable company. The renovation went smoothly, and I got everything I wanted, plus low maintenance shower doors; no need to squeegee after every shower! Bath Planet's designer, Tracie Stern, was also an enormous help. She helped me decide between LVT floor designs based on my preferences. She went with me to compare styles, knew how much I needed and helped me place the order. She made the whole process so easy. I am SO GLAD I went with her suggestion. Also important, they contacted me afterwards to make sure I was happy with the end product. I highly recommend Bath Planet.

BathPlanet gave me an amazing deal to remodel my bathroom. I was impressed with how quickly they were able to get me scheduled and installed. I would definitely recommend BathPlanet to anyone who is interested in a bathroom renovation.

I purchased a foreclosed home in 2016. It needed to be gutted and start all over. The bathroom had an old tub and grimy tiles. Bath Planet came in and installed the entire walk-in shower with glass doors and a beautiful backsplash. The work was done in a day and the workers were friendly and knowledgeable and cleaned up behind themselves when they left. This shower has been used almost daily for 8 years and shows no signs of wear and tear. I highly recommend getting the safety bars because you may not think you want them now but you find as you get older you'll be glad you have them. My only regret is that I did not have this done in my last house. Bath Planet stands behind their work and doesn't excellent job. Give them a try you won't be disappointed.

Bathplanet did an excellent job on our bathroom remodel. Great quality, finished on time, and it looks amazing. Highly recommend!

I am not looking for pre-fabricated products.

I love our new shower! It's so pretty. Ed was my installer and was professional knowledgeable and personable. I am very pleased with his work. His caulking and silicone sealing is neat and clean. I'm super happy with Bath Planet, Smithfield, VA. Thank you!!!

**Avoid This Company at All Costs** I am compelled to write this review to warn potential customers about the appalling experience I had with Bath Planet. This company is the epitome of unprofessionalism and deception. While the actual product they install is great, when you have issues and attempt to use your warranty and have them honor their work, you will be met with some of the most deplorable customer service you will ever experience. At least thatâ s been my experience. Since July of 2023, I have been in contact with a man by the name of Christopher Gregoryâ their supposed warranty and repairs manager. I have been given the run around for a year regarding the repair of a simple gasket on my shower that has torn. Each time I called or emailed, I was given a different excuse as to why the necessary parts to fix my shower were unavailable. The common refrain was that items were "back ordered," a transparent lie I soon realized was their standard response to stall and avoid fulfilling their obligations. Weeks turned into months, and my repeated attempts to get a straight answer or a resolution were met with indifference and outright lies. It's clear that Bath Planet has no intention of honoring their warranties, leaving customers high and dry once they have their payment. The consistent pattern of deceit, refusal to take responsibility, and the utter lack of integrity in their customer service is unacceptable. I strongly advise anyone considering their services to look elsewhere. There are plenty of reputable companies that stand by their work and treat their customers with respectâ Bath Planet is sadly not one of them. In conclusion, save yourself the frustration and disappointment. Bath Planet is a terrible choice, and I regret ever trusting them with my home. Their warranty is worthless, their service is appalling, and their word means nothing. Steer clear and find a company that deserves your business.

Nonr

No upselling. They worked with all the choices we made. On time, efficient, cost-effective.

Great technicians that knew what they were doing