Approved
Bay State Pump Company, Inc.
Well Pump Installation and Replacement, Well Pump Repair or Service,
About us
Bay State Pump Co. has the experience and expertise to get the job done right the first time! We use only the finest tools and materials, providing personalized service and affordable rates! Proudly serving since 1987.
Business highlights
Emergency services offered
37 years of experience
Memberships & Affiliations
IGSHPA (International Ground Source Heat Pump Association)
Services we offer
Geothermal System Installation, Well Drilling, Well Pump Service or Repair
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.846 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 4% | ||
| 0% | ||
| 0% | ||
| 2% |
Filter reviews by service
Showing 1-25 of 46 reviews
Julie F.
Feb 2026
Well Pump Repair or Service
Sent two techs to do a half hour job with a $7 part -- had to pay two of them an hourly rate, cost me $300, and the system is broken with the same issue less than 2 weeks later.
Response from Bay State Pump Company, Inc.
"our company came highly referred to this customer by another contractor. It came in as an emergency service call. They were out of heat and very cold weather was on the way. We dispatched 2 service techs and a truck. We had a 45 minute drive each way. We diagnosed the problem and found a bad gauge. We changed the gauge and the system was operating properly. With the customers consent no further work was done. We were on site for 45 minutes to an hour, bringing the total labor to 2.25 to 2.5 hours. The labor charge was 275.00. I call that prompt, honest service for a fair price. Thank You, Andy Brewer"
Mary B.
Nov 2024
Well Pump Repair or Service
Prompt and good service
Andrew P.
Aug 2024
Well Pump Repair or Service
Very responsive
David J.
Jun 2022
Well Pump Repair or Service
Called quickly, arrived when promised, diagnosed issue (failed well pump), replaced - all the same day! A+
Nicole M.
Oct 2021
Well Pump Installation and Replacement
Andy and his team were phenomenal. I just moved just to Shrewsbury and my well pump died leaving me with no water. They went above and beyond to get my pump working quickly so that my family and 4 month old wouldnâ t be without water. They were so professional and thorough. I would recomm
Wilfred S.
Oct 2021
Well Pump Repair or Service
Knew their business well. Clearly explained what needed to be repaired or replaced and gave options. Were very respectful of our home and property.
David B.
Sep 2021
Well Pump Repair or Service
Came out right away and got the work done the same day. Would use again.
Marjorie C.
Aug 2021
Well Pump Repair or Service
Service was prompt; repairmen were polite, knowledgeable, explained what they were doing. I have already hired them for another job.
Gale L.
Apr 2021
Well Pump Repair or Service
They called me within 10 minutes of posting my problem. I explained my issue over the phone, they also had me send pictures of my well water tank and they were at my house to replace my tank by noon. Took a couple of hours and everything was back to normal. Great customer service from beginning to end, price was given to me upfront and was very reasonable. They did a great job, I will definitely call them again if needed in the future.
Robin R.
Mar 2021
Well Pump Repair or Service
Our call was on Sunday which can be awful.. Andy called back within an hour or two. He explained he could come out later if that was ok.He made sure he knew the issue and what we had done. .He called later to say he was on his way. He arrived and left within 5 minutes with the problem fixed..So pleasant, so professional and the cost was SO reasonable..
Scott D.
Oct 2019
Well Pump Installation and Replacement
Scott, the well technician, takes great pride in his work. No short cuts. Came, did an excellent job for a fare price
Joe F.
Oct 2019
Well Pump Installation and Replacement
Bay State Pump showed up the day of the call. Bay State Pump also returned my reaching out right away. Other company's didn't bother to return calls or return the internet request. Bay State Pumps pricing was inline with other quotes.
Dennis H.
Aug 2019
Andy came right out to evaluate the well pump. The guys were efficient and helped us save money.
Wayne C.
Aug 2019
Well Pump Repair or Service
Denise C.
Aug 2019
Well Pump Repair or Service
They responded very quick and got water running in no time. Would definitely call them again
KE J.
Jul 2019
Well Pump Repair or Service
I called at 6:30 AM and within an hour someone was at my house and verified that my well pump had been struck by lightning and was damaged. He sent a crew out and by 1 PM a new pump had been installed and was up and running.
Peter N.
Apr 2019
Well Pump Repair or Service
quick response from Andy and extra effort to coordinate a prompt service call by the crew to address my problem; Scott and Brian were courteous and professional; Scott proved to be an experienced pro who patiently explained all while determining what needed to be done, and then did it with skill and efficiency; very pleased......
Sandra L.
Nov 2018
Well Pump Repair or Service
knew what they were doing; very professional
John K.
Jul 2018
Well Pump Repair or Service
Were able to replace a control box on very short notice then made time to assist my neighbor. High quality and kind technicians.
Michele T.
Oct 2017
Well Pump Repair or Service
The guys who came to my home were prompt & very professional. They informed me of what they were going to do throughout the entire project.
Edward M.
Dec 2016
Well Pump Repair or Service
The service people were fantastic the work was done in a very workman like manner
Bill L.
Jul 2016
Well Pump Installation and Replacement
Very good and quick service. They were out in just a few hours.
Thomas M.
May 2016
Well Pump Repair or Service
Excellent customer service from start to finish - thanks for the great work!
Robert G.
Oct 2015
Well Pump Repair or Service
Quick response. Very polite and professional. Didn't try and sell anything that wasn't needed. AAA+++
Bert N.
Sep 2015
Well Pump Repair or Service
They came and checked my pump. Said pump was fine but water softener system might be causing problem. No charge for the quick visit. Will definitely keep his phone number for future use.
Licensing
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FAQ
Bay State Pump Company, Inc. is currently rated 4.8 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Bay State Pump Company, Inc. accepts the following forms of payment: CreditCard
Yes, Bay State Pump Company, Inc. offers free project estimates.
No, Bay State Pump Company, Inc. does not offer eco-friendly accreditations.
Yes, Bay State Pump Company, Inc. offers emergency services.
Yes, Bay State Pump Company, Inc. offers warranties.