Pool Troopers

STAY AWAY!!! Unauthorized credit card charges. Came out and did half the job then ghosted when called to come back and finish. Threats over the phone....UNBELIEVABLE!! This company is likely having major cash flow issues or is just run by thieves. BEWARE....you have been warned.

Their system keeps tripping my system. I pay 140 a month for service. My pool looks terrible and then they wanted to charge me an additional 140 just to come to look at it. What a rip off!

Pool Troopers have poor customer service, in our experience. Apparently, they bought our account from our previous pool company. They never called me. They kept charging our cc. I returned to FL to check on the house last week and found that just after they said they cleaned the pool, the skimmer was not working. There was also a bunch of debris on the pool floor. It was obvious that they didn't vacuum. I contacted them. They didn't return contact. I called them today to ask to talk to MGR. They said that they would call. They didn't call back as promised. I just researched Pool Troopers on the Better Business Bureau, Yelp and Home Adviser's platforms to check their other customers experiences. If you are considering Pool Troopers to work with, you need to review ALL these reviews as well as the company's responses. Wow! I will be contacting them again tomorrow to terminate our relationship and cancel our cc they have on file. Life is too short to waste it on company's like Pool Troopers.

Very rude and disrespectful employee. Jose claims to be a supervisor. Was here to fix a problem. I asked a question he proceeded to yell at me. I asked him why he was being so rude and he screamed at me & was racist. Never in my life would I accept that from a company I pay for service. Absolutely horrible experience. If this is an example of your fine employees I will find another company to service my pool. This is the second time I have run across such behavior. Another employee threatened an 80 year old man.

It is the WORST pool service ever. They will be very nice before nice to get you to sign up and suddenly treat you like you are nothing. The customer service is Awful, the technician came to my property SO many times and did ABSOLUTELY nothing whatsoever (I saw videos through my security camera) yet The company would send an automated timely email letting me know the service is competed. When I sent those videos to the management, Patrick (the manager who was very difficult to reach) was far from apologetic and said you are just one of the 400 customers in three weeks later, I am still waiting for a call back from the management DO NOT waste your money and fall for this SCAM company that is great at sending emails to give you a false sense of service being performed.

They claim no pool is ever left behind . Thats a flat out lie. They have always told me what I want to hear then did there own thing. I returned to Fl a week before my home was to close. All of my pool equipment was shut off and the hot tub was green. The basket on the filter had cracked and the water was shooting straight out of it. I immediately called & everything is sourced thru a local call woman who told me they would be out to look at the job first chance they had, four days later they told me what I already knew. They were not able to get a new basket which was prob good bc there cost was $600. +. I had to have the part sent from California then let them know when it arrived. I called today to let them know it was there. I received a call back and was told it would be a week and a half to 2 wks before they could get out to fix it. There a terrible company who only care abt being pd every month. Ive changed my debt card a number of times always get a call asking me why my payment wont go thru but do u think they could call when they literally broke the housing unit shut my pool down!!!! I may not be able to close on my home tom bc of them and have only kept them bc I traveled so frequently. I would not recommend this company to anyone! Ever!

So far they have been very helpful, and knowledgeable.

On time, efficient,knowledgeable and friendly.