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Believe Pool Services

Swimming Pool Cleaning and Maintenance Service, Swimming Pool Opening & Closing Service, Swimming Pool Remodeling,

About us

At Believe Pool Services, we strive for 100% customer service and satisfaction. We love what we do because we are great at what we do. We provide a full range of Pool Services, from New Builds, Dream,Designing and Construction to Repairs, Remodels and Service/Maintenance. Our clients know; We will treat your pool like it was our own, with natural enzyme chemical alternatives, to reduce heavy chemical consumption and a safer, softer feeling swim. Proud to serve the Katy and surrounding areas! Call us today, you will not be disappointed! Service charge waived with repair. Use the best not the rest. Excellent work at a great price.

Business highlights

11 years of experience

Services we offer

Bringing Families Together, Resort Style Swimming Pool Designs, Superior Customer Service, Swimming Pool Chemistry, Swimming Pool Construction

Amenities

Free Estimates

Yes

Reviews
4.118 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
11%
3
6%
2
0%
1
17%

Filter reviews by service

Showing 1-18 of 18 reviews
Alpa S.
May 2018
0.5
Swimming Pool Remodeling
Incommunicative. Did not know what he was doing. Prior to hurricane Harvey, no relief holes were placed in the pool. He may be a pool cleaner, but he is not a pool builder (even though he portrays himself as one). He was not able to schedule the plaster company after a month. He made lots of promises that he couldn't keep. He gave us multiple dates that work would be done that he would complete and said 100% he would guarantee we could invite our family over to enjoy pool in 3 days. 5 months later there was still no progress on the pool. He said that he was going to get an independent engineer to assess the problem and then use his insurance to get another company to finish the job and then he disappeared.

Kimberly W.
Jun 2017
5.0
Swimming Pool Remodeling
Yes, I recommend this pro
This is my first pool so needless to say I was clueless. I had my pool plastered by Believe Pool Services and Peter Mendoza not only provided excellent work but he also provided the BEST customer service I have ever received. I hired them to also provide weekly pool maintenance and I have had to call him numerous times with questions and he is always willing to take his time helping me. If your looking for a pool service this is definitely one of the best!

Devina P.
Apr 2017
5.0
Swimming Pool Opening & Closing Service
Yes, I recommend this pro
$1,065
Excellent service, good customer relations, on time every time, very knowledgeable and works well with customer's schedules. Happy we choose them and will continue to send our business their way as well as sharing with our neighbors. D.Prince

Vanessa S.
Mar 2017
5.0
Swimming Pool Opening & Closing Service
Yes, I recommend this pro
They were awesome and worked with me on pricing. Always kept me update and informed about the project.

Heath C.
Jul 2016
4.5
Swimming Pool Remodeling
Yes, I recommend this pro
They consistently show up on time. Final project turned out great

Mario R.
May 2016
5.0
Swimming Pool Cleaning and Maintenance Service
Yes, I recommend this pro
Liked how I was kept informed with the progress of the work being performed.
Response from Believe Pool Services
"We appreciate your time, your review and the opportunity you have given us to provide such great service! Thoroughly honest, and understanding clients are the very reason we do what we do, as genuine business people we Believe, Good people deserve great reward, for us it's everyday operations, but we take the extra effort to ensure our client, the pool owner is fully involved, keeping them informed throughout any repairs, maintenance or construction projects! Our ultimate goal is a pool owner who will rely on us when ever service or assistance is needed. And of course when we earn a 5star rating across the board, it is more than recognized and sincerely appreciated! Thank you for Choosing Believe! As your Personal Pool Professionals!"

Myra F.
May 2016
1.0
Swimming Pool Cleaning and Maintenance Service
Not efficient with above ground pools. Recycled old stale water instead of emptying pool and cleaning liner first. NEVER had clear water. He did not even have the proper sump pump when I requested him to empty and start over. Wasted $125, all summer swim season, and high water bill. However, he was nice.
Response from Believe Pool Services
"We must apologize for any confusion. Unfortunately we do not service Above Ground Pools or any other Vinyl Lined pool for that matter. Our equipment typically is used on larger in ground concrete pools, as we specialize in chemistry balance and water efficiency it is possible to treat and recycle water, we do it regularly with green pools, but perhaps the equipment or treatment was not sustainable. We apologize for any confusion, a below average rating is hard for us to take, Please contact us with any questions, comments or concerns and we would be happy to clarify , we strive for greatness, and consistency is the backbone of our brand."

Ryan B.
Apr 2016
4.0
Swimming Pool Cleaning and Maintenance Service
Yes, I recommend this pro
Great Customer Service so far
Response from Believe Pool Services
"Thank you for your honest and genuine response, we sincerely appreciate your opinion! Please let us know if there is ever anything we can do to help raise your overall experience with Believe Pool Services!!"

JEANNETTE S.
Mar 2016
3.0
Swimming Pool Cleaning and Maintenance Service
Yes, I recommend this pro
They clean without rushing and look for many other ways to make money by giving advice and suggestions
Response from Believe Pool Services
"Thank you so much for taking the time to write a review for our highly recommended company! It concerns me that we were unable to perform at a 5 star rating level, we certainly strive hard for greatness and if we don't meet your 5 star rating requirements, we want to know how WE CAN! We Believe in nothing less than your ultimate satisfaction! So please, tell us ...how can we do better? Thanks again for your response, we sincerely appreciate your time and effort to let our good neighbors know of our great service and competitive pricing! Thank YOU for choosing to BELIEVE!"

Toni S.
Mar 2016
5.0
Swimming Pool Cleaning and Maintenance Service
Yes, I recommend this pro
I hired them within 5 minutes of meeting them. They were interested in my needs and accommodated those needs instead of fitting me into their business model. Very friendly, informative and went right to work. They were exactly what I was looking for. As a Realtor, relationships with service providers are important and they will certainly get my referrals!
Response from Believe Pool Services
"Thank you for your gratitude! We certainly enjoy building personal and rewarding business relationships, it's the base of our operation! Thank you for choosing to Believe! We will work hard to support our reputation."

James K.
Mar 2016
5.0
Swimming Pool Remodeling
Yes, I recommend this pro
This team has it all! The level of honesty & integrity this company holds its values to is amazing. After seeing 1 poor review about this company, we had some doubt & actually were ready to pass & on to the next. But, when I met with the owners & they told me of their recent work & experience, & even explained the previous poor review & actually seemed to have been telling the truth! They make a stress free routine & just feel safe! Especially when they are honest & transparent about their past. Believe completely restored purpose from a poor renovation job that had been done previously by a separate company, after consulting and preparing a new design, Our pool is now a paradise we could have never imagined! I took a leap now, We Believe! These people are good people and they work their tails off doing all they can to complete each and everyone of their projects efficiently, effectively and on- time. The expected 3-4 weeks of completion time for my project and had it done in a week and a half! This company stands to restore the faith in service companies through the Katy and Houston area, I for one am willing to vouch for them! As they have turned my once hated backyard into the focal point for our family! Believe! Believe! Believe! I have not been disappointed by them, in fact they still seem to amaze me with follow up calls ensuring the proper quality of our recently completed renovation and constant warranty reminders and tips on protecting our paradise and equipment......these guys are the real deal, don't miss out!
Response from Believe Pool Services
"Thank you for taking the time write such a great review, we take pride in our work and appreciate the potential of everyone's home, backyard and of course the pool. Being able to restore poor workmanship is great, restoring your happiness and pride of your home and that little piece of paradise in your backyard, makes it even better! Thank you again for your generous review, and I hope you enjoy your backyard oasis!"

Lyndsey L.
Jan 2016
1.0
Swimming Pool Opening & Closing Service
We hired Believe Pool Services, on Sep 3, 2015 for a pool closing project, with estimated cost of >$5K. Peter Mendoza was the Lead Service Technician handling the project all along. Everything was going great in the beginning; he was very nice, professional and responsive. However, when the project was 1/2 way complete, the work progressed more and more slowly and he became less and less responsive... and then just completely disappeared. After so many failed attempts of contact and no response (I mean NOTHING!) we decided to put an end to the project on Oct 26, 2015. Seeing how responsive and professional he was in the beginning, we thought we were going to give him an excellent review. Unfortunately, he breached the contract and abandoned his work. Such a big disappointment!
Response from Believe Pool Services
"Of the hundreds of clients we have done work for, the vast majority of them have nothing but positive experiences. Gracefully, a handful of them have shared with us, and future potential clients their view of our work. Unfortunately, not everyone is willing, nor do we all have the time to fill out a very detailed review, and it takes time just to submit one period, however ive come to realize that you cannot please everyone to the same level every time, even when the extent of work is far above typical expectations. People have their own views and expectations variant from the job that they pay for. In some situations, people request more than the originally agreed construction project, and subsequently desire more. If there are any inconsitencies between parties and agreed upon scope of work, the project will be placed on halt until an arrangement can be made to satisfy both parties of the construction project. In the event that a party become uncooperative and uncompromising we will have completed the original scope of work agreed upon to completion and end any future projects between either party."

Allan M.
Oct 2015
5.0
Swimming Pool Cleaning and Maintenance Service
Yes, I recommend this pro
very prompt and helpful to restore my pool to beautiful again and at a fair price. their customer service was over and above my expectations.
Response from Believe Pool Services
"Great neighbors! Being from Katy, we enjoy helping out any one from our area/community. This is such a reward for us! We love Katy and it's lovely residents! And we enjoy keeping the beauty of your pool!"

C H.
Jul 2015
5.0
Swimming Pool Cleaning and Maintenance Service
Yes, I recommend this pro
I had been tending to my 30 thousand gallon pool on my own for approx 6 months, first time pool owner here. A different company had come out when I bought the house and given me "pool school" to show me how. Their monthly rate was much like the rest of the market but I was ready to give this a try myself.... Well, let me tell you it is a fine balance and can be very time consuming to care for a pool! At the end of May 2015, my son's birthday was the following weekend and the pool was nearly black. This was due to all of the rain in Houston and two week's neglect on my part. I bit the bullet and called seven (7) local Katy pool services rated well online, that Saturday morning a week before my son's pool party. PETER of Believe Pool Services was the first [of only three] to return my call during this very busy season. He came out that same day after arranging a time that fit my schedule, explained everything to me and promptly got to work with his partner. He quoted me for the job (I would've paid anything at that point) and I was surprised at how reasonable the price was. Then he told me his weekly rate since I had expressed interest in a weekly pool service, and that too was far beyond what else I'd been quoted or had read shopping around online. Long story short, Believe Pool Services got my pool SPARKLING blue (from black) in plenty of time for the party, and they were HIRED! For the past two months, Peter shows up religiously every week to service our pool, ALWAYS emails me what he's done that day, and CONSISTENTLY has a great attitude. Last week he even let me know that he had located a hole in the skimmer and since he happened to have some materials, went ahead and patched it for me. THAT is service. It is very clear to me that these people care about their customers and take pride in the work they do. I highly recommend Believe Pool Services and am so glad I found them!!
Response from Believe Pool Services
"Wow, a great review from a great person! We love taking care of your pool and especially enjoy being able to keep smiling faces on the people who get to swim in that beautiful pool of yours. Thank you for taking the time to submit your review, we sincerely appreciate your generous comments, and will continue to provide excellent service each and every time!"

Mark M.
Jun 2015
5.0
Swimming Pool Cleaning and Maintenance Service
Yes, I recommend this pro
He repaired my pool pump and got the pool algae-free quickly. I have signed up for his weekly pool service, which is very reasonably priced.
Response from Believe Pool Services
"We work in efficiency! Our process consists of phases that are performed and precisely timed to ensure the most effective and efficient performance possible. We have been recognized for our effective rate of productivity. Thank you for your kind response and for continuing to Believe!"

Robert S.
Jun 2015
4.0
Swimming Pool Cleaning and Maintenance Service
Yes, I recommend this pro
He took a long time but did a good job.
Response from Believe Pool Services
"Thank you for taking the time to review our company! Admittedly, we take a little extra time and pay attention to the details, ensuring the best end result to any and all of our projects! We like to think of it as going the extra mile, by taking the extra minute. We do value your feedback, and will continue to build and do our very best to exceed your every expectation."

Loralie S.
May 2015
5.0
Swimming Pool Cleaning and Maintenance Service
Yes, I recommend this pro
Since I've hired Believe, My pool has sparkled more than I've ever remembered, The technician really knows what he's doing, I'll definitely be referring them to everyone I know and continuing pool business with them in the future.
Response from Believe Pool Services
"Just an awesome person, with such thoughtful words, we appreciate your time to write a review, your feedback is so valuable to us, we strive to provide superior customer service and will not be outmatched on any level. BELIEVE, it's not just our name, it's our motto! Thank you again for your feedback, we will continue to build our excellence through greatness and superior customer service."

Vanessa S.
May 2015
5.0
Yes, I recommend this pro
He follows up with me and I appreciate that.
Response from Believe Pool Services
"Your statisfaction is our ultimate concern, we follow up to ensure our workmanship has proved true. Thank you for your review, we sincerely appreciate your time and continued support!"

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Believe Pool Services is currently rated 4.1 overall out of 5.

Yes, Believe Pool Services offers free project estimates.

No, Believe Pool Services does not offer eco-friendly accreditations.

No, Believe Pool Services does not offer emergency services.

No, Believe Pool Services does not offer warranties.