Benjamin Franklin Plumbing of Prescott

We are staying at an Air Bnb in Prescott. On Saturday the bathroom toilet became clogged and backed up into the shower in the guest bathroom. The owner contacted Ben Franklin Plumbing in Prescott. Andrew Korland plumber came at 8 pm after completing another job. He was professional, courteous and had great attention to detail. Once he assessed the problem , he contacted the owner before beginning the repair process. She approved the work.Andrew immediately began solving the problem running almost 80’ of coil to unclog the drain at the clean out site. We had a working toilet by 9pm. Andrew was calm and explained what he was doing before and during the process. He also provided his contact information afterward in case we had questions or concerns. We are impressed with Andrew’s response time and excellent work ethic.

I hate to leave a review but I feel that their company has predatory practices that need to be discussed. We had a water heater break and they came out same day which was nice. The plumber said he was worried about water damage and suggested a company EcoDry come do a ?free estimate?. He said there was no cost unless we used their services and the assessment was totally free. Tom, the plumber, called them to tell them to come over and that they would reach out to me when they were on their way. They never called me and showed up when I was not there. My boyfriend let them in. They put a hole in our wall and said there was water damage and they could come out the next morning at 8am to fix it. We googled the company after they left and they have 20+ BBB complaints for fraud and overcharging people. We canceled our appointment with them a hour after the assessment and they sent us a bill for 2k for the assessment. I called Benjamin plumbing and complained because clearly tom was paid to

Professional, courteous, and quick response/availability. Very satisfied with job.

Their repairman, Logan, was very good!

Very professional very friendly explained everything answered all my questions