Benjamin Franklin Plumbing

4.28 | 200 Verified Ratings
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Benjamin Franklin Plumbing

4.28 | 200 Verified Ratings
Write a Review

843-884-6600

2612 Larch Lane, Suite 104
Mount Pleasant, SC 29466
 
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Profile
Benjamin Franklin Plumbing


THE PUNCTUAL PLUMBER!

Benjamin Franklin Plumbing is your locally owned and operated plumbing professional that will handle any of your homes plumbing needs. Don't settle for second best; call us today for the very best! Estimates $49.00 Trip Charge.

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Charleston
  • North Charleston
  • Mount Pleasant
  • Summerville
  • Ladson
  • Johns Island
  • Goose Creek
  • Hanahan
  • Sullivans Island
  • Isle of Palms
  • Folly Beach
  • Moncks Corner
  • Ravenel
  • Hollywood
  • See All >

Services Offered

Plumbing
  • Clear Sewer Main
  • Faucets, Fixtures and Pipe Repair
  • Water Heater Install
  • Water Heater Repair
  • Gas Piping
  • Clear Drain Clog or Blockage
  • Sump Pump or Foundation Drain Install
  • Sump Pump Repair
  • Tankless Water Heater Install
  • Tankless Water Heater Repair
  • Water Main Install or Repair
  • Sewer Main Install or Replace
  • Drain Line Breakage Camera Locate
Water Treatment System
  • Water Treatment & Purification Install
  • Water Treatment & Purification Repair

Areas of Expertise

  • All Your Home Plumbing Needs

Quick Facts

Business Hours
Monday - Friday 8:00 am - 5:00 pm
(Please call to confirm)
  • Free Estimates
  • Trip Charge

Credentials

In Business Since: 2007
Memberships & Affiliations
  • ClockWork Home Services Inc
  • The Celebrity Apprentice
State Licensing
Trade: Packaged Equipment PK-2
License #: 114383
Expiration: 10-31-2019
Trade: Mechanical - AC-2
License #: 114383
Expiration: 10-31-2019
Trade: Mechanical - EL-2
License #: 114383
Expiration: 10-31-2019
Trade: Mechanical - PB-2
License #: 114383
Expiration: 10-31-2019
Screening
HomeAdvisor Screened. View Details

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Ratings & Reviews
Benjamin Franklin Plumbing

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 200
  Page 1 of 20
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5.0   |  
thank you
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5.0   |  
Review by in North Charleston, SC
They contacted me quickly and did the job the same day. I'm very pleased with their service.
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5.0   |  
Review by in North Charleston, SC
Water Heater Specialist took the time to explain the pro's and con's of a tank vs. tankless water system for our house. I really appreciated the technician's patience regarding all my questions. Glad I went with the tankless model.
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3.5   |  
The customer service was prompt and courteous. The service men were ahead of schedule and professional. I rated the them the way I did because I can still hear running water and I felt the price was high.
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5.0   |  
Review by in North Charleston, SC
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0.5   |  08-26-2017
I told the owner of this company that I could purchase the same unit from Lowes for a specific price and he agreed to install the unit for a reasonable increase in price to me to have the work done that day. He did not install the unit we discussed and the technician was very uncomfortable about my asking him about it. The initial phone call to the office clerk provided incorrect information about their fee for an estimate. The owner called me back and said he would take care of my problem on Monday morning. By 3pm Monday, I had not heard from anyone so I called and discovered that I was not on the list for contact that day. Dropped though the crack in the paperwork. Nope, I would not recommend the service, or trust their word on any thing they tell me on the phone. Sorry, really wanted to work with this company and am still very disappointed.
Response by Benjamin Franklin Plumbing: Ms. Lucille, I am the owner and on behalf of everyone here at BFP, I am very sorry that your experience was less than satisfying. As I read this review, I went back to see that the service date was on 8/14. Now three weeks later on 9/7, I have to say that I am shocked to hear a negative review after the discussion that we had to get you your new disposal. When we first spoke, you were not happy with the pricing. Wanting to help you, I committed that I would have my office call you on monday to see if we could figure out a way to work with you. At this point, I will admit that I had only owned the company for 30 days and was still working through some personnel and procedure kinks in the operation. So we did have to deal with some delays in the service that simply were not our finest hour. In the afternoon when we spoke, we agreed to perform the service at an agreed discounted price and I sent the technician right over to your home. We installed a 3/4 horse power Badger XP unit in your kitchen. This is the high quality unit that we stock at Ben Franklin which is far superior to the discount 1/2 horse power Lowes unit that they quoted you. I gave my technician specific instruction regarding the pricing. You were very appreciative on the phone with me and I was told by the tech that you were happy with what we arranged. I gave you my personal cell phone number when we spoke and I never received a call that you were unhappy with the service. I take specific exception to being characterized as untrustworthy. With the exception of a minor mix up in our communication effort, we made good on everything we said that we would do. I maintain my invitation to you, or any customer, to call me personally if you are not satisfied with our service. My family and I put everything into this business and back it with our personal integrity. I hope that this clarifies the situation and that we may one day have another opportunity to earn your business.
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5.0   |  
Response by Benjamin Franklin Plumbing: Good morning (consumer name withheld per their request) Thank you for the kind review! We're glad Bob, was able to come out and fix your tankless. Thank you for using Ben Franklin Plumbing. Kim
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4.0   |  
Great job. They had a no service fee special waver. I had my toilet flower replace and flapper. They charge 243.00. I thought that was rather high but since he was there I said OK. He did a wonderful job with the toilet.
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0.5   |  08-02-2017
I hired them because the price I was first quoted by Ben Franklin Plumbing was $240, when the actual plumber called to verify the appointment his quote was $500! So, I cancelled the job. They were however polite on the phone and within the time-frame they set.
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2.5   |  
Nearly $500 to indtall a kitchen sink faucet was outrageous
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Showing 1-10 of 200
  Page 1 of 20

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  2. Verify Insurance
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  6. Bankruptcy Search
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  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
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  10. Identity Verification (Reverse Phone Lookup)
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