Benjamin Franklin Plumbing

I have been using Benjamin Franklin Plumbing for all my plumbing requirements for many years. I needed help with a sink disposal into which small shards of glass had fallen. While taking care of that, technician Edgar Cabrera reminded me that I had the service package that gave me an annual inspection of all plumbing lines and drains. While under the house inspecting, he found there was evidence of small leaks in some drain lines and advised replacement before the lines could possibly crack or fail. I appreciated Benjamin Franklin Plumbing catching possible future problems BEFORE they became bigger, more-expensive problems so they could be fixed. Later, while technician Pablo Cabrera was in the crawl space replacing those specific drain lines, he found that ALL the remaining plastic drain lines under the house - built in the early 1970's - were at the end of their useful lives. They were very brittle with a significant chance of cracking and failing within a few years. Again, I was very appreciative that Benjamin Franklin Plumbing helped to identify an area where I could have had a huge, expensive problem BEFORE a failure occurred. Technician Pablo Cabrera was very helpful and highly competent in the work he did for me. He let me know while he was replacing the drain lines beneath my home, he found a type of drain connection (done years earlier by a different plumbing service) that was considered a "short cut" in the business. He replaced it with the correct, by-the-book type of connection that would be far more durable. I greatly appreciated Pablo having the consideration for me, the customer, in doing that! I continue to have a high regard of Benjamin Franklin.

We've used Benjamin Franklin Plumbing San Jose before (for a kinda big job) so we trusted them with a couple fixes we needed. Pablo was highly skilled reliable, and fixed the low flow toilet problem as well as replacing the garbage disposal. Pablo's honestly and attention to detail made all the difference. I would highly recommend him and Benjamin Franklin Plumbing San Jose for any home maintenance items they perform.

Today, Wayne, from Benjamin Franklin Plumbing, came to our home to do an annual inspection and flush the water heater. Of course we had our list of questions too. Wayne reviewed our questions with us, completed the inspection and flushed the water heater. He is thorough and always listens to customer concerns. We are really happy with Benjamin Franklin Plumbing and would recommend them to anyone!

Benjamin Franklin Plumbing - San Jose did an excellent job replacing our water heater. Wayne was friendly, professional and efficient. He diagnosed the problem immediately, sat down and gave us clear options, and was able to replace our water heater all in a matter of five hours from the time I called their office for help, until the job was done. We’ll definitely use them again!

Wayne was great to work with! Very communicative and personable

Great job

Armando did a great job! Highly recommend!

They will keep you informed, they will do what they say and when.

they were wonderful

Excellent and friendly service. Very prompt in getting back to you and provided the right service

These guys were great, very knowledgeable and to the point. Pros. I knocked off a half star because our road is still not paved with the final finish pave (5 weeks later)... and we don't have a ETA on it. -Chris

Very professional

They provided terrific service under unusual circumstances

Very professional, completed the same day.

Everyone was very professional and helpful. The only issue I have is that I find the quote for replacing the water pipe VERY expensive. Both of my parents are in the 80 s and on a fixed income.

The repair person fixed the issue, and it was too expensive; almost $275 to replace a water supply line to a toilet. The repair took less than 30 minutes. (Because of a recent knee replacement, I was unable to do the work myself.) Good customer service, knowledgeable, and courteous.

We hired them for water heater replacement and they said it was two days job. They seemed professional at first meeting. After multiple mistakes (they send a new person every time, and they had some sort of miscommunication that caused the job incomplete, repeatedly), one failing inspection, etc., we finally got a passing inspection after 3 weeks. We had work from home multiple times to be available for these people and had to call multiple times to hear back.

Did a good a job. Good customer service.

Prompt, efficient service with a good guarantee.

Pedro Diaz was terrific. Very knowledgeable, fast service, efficient, and personable. I will be hiring every time.

On time and great job.

I appreciated the honest approach to resolving my plumbing problem. We opted to fix rather than replace the Water Heater. I was still given a fair estimate for a replacement cost in future. I will definitely be doing business with them in future.

The only item I had done was to hook up the washing machine. Thought it was a little overpriced, but needed to be done. The other work I felt was tremendously overpriced at almost $8000, and will do some of it myself - simple to do - and not do the one $3000 item or another high priced item.