Benjamin Franklin Plumbing

They arrived on time and completed the work very well. They found a "sleeping dog" issue. The house's water pressure was 30 psi over residential code limit of 80 psi. They installed a pressure relief value to resolve this "sleeping dog" issue.

Our water heater broke on a Friday night. Our regular plumber had surgery and was not able to assist, so my husband went on Angies list. Benjamin Franklin was the first to respond on Saturday morning and showed up promptly. The technician told us our old hot water could not be saved, which seemed odd because it was only 2 years old. We were told that we should replace it with an electric hot water heater. The price quoted was $8,100. I thought the price seemed high, but I was assured that electric water heaters are more expensive than the heater we previously had and that it came with a 10-year warranty. We also were in a bit of a bind because we have 4 children, and a major snowstorm was to hit that night. I wasn't sure when a technician would be able to come out again. After the job was finished, my normal plumber called to find out what work was done and how much we were charged. When I told him, he explained that we had been scammed. I gave him the make and the model of the water heater, and he told me that at most it cost $1,700 and there was only one technician at our home for about 6 hours. I have no idea how they arrived at $8,100, and Benjamin Franklin is refusing to give us an itemized bill. I feel like we were definitely taken advantage of. I am hopeful that Angies list stops recommending Benjamin Franklin and can speak to them about adjusting our bill, as they refuse to work with us in any way.

Did a goid job.

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did a great job and give advice on how to keep things running well.

After seven phone calls nobody follow up and we still had a major problem with the sewer backing up in this house. Nobody, nobody even called.

Great and fast work. Very good repairman. Completed the same day of response. Plumber arrived in fully stocked truck. No baloney, phone calls to the shop or anything like that. I highly recommend Benjamin plumbing.

Kudos to Joe F. with Benjamin Franklin for completing a major drain line rerouting that more than likely has been the source of long standing issues. He explained each step in the process for the intial estimate and during the work and provided thoughtful analysis for future projects I'm considering. After the work was completed one of my water lines begin to leak and I had both lines replaced during the same visit. I really appreciate the quality workmanship and respect for my home Joe showed and will include Benjamin Franklin in estimates for future projects.

Fast

Their job was thorough, knowledgeable, and timely.

They were very timely with reaching out, fixed the problem quickly, shared their knowledge of what caused the issue, and provided recommendations to prevent future issues. Very happy with the service their technician provided.

Todd Helm did excellent job. Took time to diagnose where blockage most likely was causing back up. Explained best option to solve issue. Worked efficiently and professionally. Had everything he needed to fix the problem working inside and outside. Can't recommend highly enough. Great service from this company.

Fast and effective service. John was kind and friendly. Iam not sure about the general market price pressure reducing volve and water heater expansion tank replacement however they seem to be reasonable compared to other contractors and helped us on the same day. Good work John appreciate your patience

Was charged $1100+ for less than an hour of work! Simple trap clean out! Manager very arrogant and will not give me a reason or justification on why it was so expensive! Won?t return calls! Nor was the tech knowledgeable! Had to show him where he had to do the work! He started by opening it up at the curb! Totally wrong! Let the buyer beware!

I can not speak highly enough of Hector. He was neat, went above and beyond with his work and abilities, and was very pleasant.

Very professional and knowledgeable

Jeremy was very thorough and a good communicator

Peyton did a fantastic job installing the new tankless water heater. Very happy with the results and Peyton answered all my questions about the system.

Was a wonderful experience, this technician explained everything and cleaned all my questions .was very helpful so I felt more relaxed about the problem ,thank you Billy a very good job and professional development

So far, any questions have been answered with a smile.

They did a good job.

Matthew did a great job solving our toilet flush problem. He is a real pro. He was on time , personable and handled the paperwork great. I highly recommend him. Joe Cxxxxxxxx

Easy scheduling process. Plumbers were respectful of our home and did a great job installing new pipes at a fair price. Also honored a coupon that we found on the website.

job has not started yet

Very prompt! Good communication. Got the job done