Benjamin Franklin Plumbing

4.34 |206 Verified Ratings
Write a Review

Benjamin Franklin Plumbing

4.34 | 206 Verified Ratings
Write a Review

717-299-6155

518 Running Pump Road
Lancaster, PA 17601
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Benjamin Franklin Plumbing


If theres any delay, its you we pay!�

Does your plumbing company solve your plumbing problems? At Benjamin Franklin Plumbing, your complete satisfaction with both our service and plumbers is 100% guaranteed. Our on-time guarantee is one of the best in the country, and backed by highly skilled plumbers that are expertly trained and experienced to exceed your expectations. Simply put, when you choose Benjamin Franklin Plumbing, for all your plumbing problems, you can�t lose.

Achievements

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Service Area

  • York
  • Lancaster
  • Elizabethtown
  • Red Lion
  • Bowmansville
  • Lititz
  • Leola
  • Conestoga
  • Reamstown
  • Stewartstown
  • Christiana
  • Ephrata
  • Manheim
  • Dover
  • Etters
  • Hershey
  • Gap
  • Middletown
  • New Holland
  • Akron
  • Shrewsbury
  • Mount Joy
  • Reinholds
  • Quarryville
  • Denver
  • Hummelstown
  • See All >

Services Offered

Plumbing
  • Clear Sewer Main
  • Water Heater Install
  • Water Heater Repair
  • Clear Drain Clog or Blockage
  • Sump Pump or Foundation Drain Install
  • Sump Pump Repair
  • Tankless Water Heater Install
  • Tankless Water Heater Repair
  • Water Main Install or Repair
  • Sewer Main Install or Replace
Septic Tanks & Wells
  • Well Pump Install
  • Well Pump Repair
Water Treatment System
  • Water Treatment & Purification Install
  • Water Treatment & Purification Repair

Areas of Expertise

  • Faucets, Fixtures, Pipes Installation and Service
  • Gas Piping Replacements and Repairs
  • Water Heater & Tankless Water Heater Install & Service
  • Drain Clearing Services
  • Water Main and Sewer Main Installation and Service

Product Brands Used

  • American Standard
  • Bradford White
  • Delta
  • Kohler
  • Moen
  • We can service and install most brands.

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates
  • Credit Cards Accepted
  • Bilingual

Credentials

In Business Since: 1959
State Licensing
Trade: Home Improvement Contractor
License #: PA009177
Expiration: 07-01-2019
Awards
  • 2012 Angie's List Super Service Award
Screening
HomeAdvisor Screened. View Details

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Business Overview

Community Involvement

Proud Partner with Children Miracle Network

How We Got Started

I chose to work in this industry because I wanted to continue in the footsteps of my father and grandfather in providing premier customer service..

We started in this industry in 0.

We describe our business as Multi-generational

How many generations have worked in the business?

Harry Rohrer started plumbing in 1959, and his son, grandson and great-grandsons have continued.

 

Photos
Benjamin Franklin Plumbing


My Work
1 Projects
Save $50 on Any Plumbing Repair Save $50
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Ratings & Reviews
Benjamin Franklin Plumbing

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 206
  Page 1 of 21
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5.0   |  
Review by in Hummelstown, PA
Very prompt and professional. Highly recommended.
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0.5   |  05-09-2019
Review by Kyle J. in Columbia, PA
Project: Clean Out a Sewer
In short, I will NEVER recommend the services of Benjamin Franklin to anyone. I was charged for services that were NOT provided, as shown on the invoice vs. the notes from the technician. I was charged $1375 to have my line jetted, a camera inspection, line cable clear, and chemical treatment. When the technician arrived, he jetted only the trap, told me that the line from the house to the trap was clear, the problem happened between trap and the main sewer line, and that it would cost me $7,500 for them to come out and fix the issue. I was left with a backed up sewer line, told my pipes were broken beyond repair, and told to give Benjamin Franklin a call when I wanted all of my sewer line replaced. That is extortion. I called another line-clearing service, and they came out the next day, only to discover that the line from my house to the trap was clogged solid with months of build-up. It was so bad, they could not even get the camera more than a few feet into the pipe. Once they jetted the line, my sewer is working smoothly again. The pipe line is intact, it was just clogged solid. There is no way in hell that the technician from Benjamin Franklin jetted the line. I will be fighting to get my money back for services not rendered. I will never utilize the --services-- of Benjamin Franklin again, and I strongly recommend using a plumbing service other than Benjamin Franklin.
Response by Benjamin Franklin Plumbing: Thank you for your comments. Benjamin Franklin Plumbing, their technicians, staff, and managers are committed to providing the highest level of customer care. We apologize for the unfortunate experience you had on a recent service call, and that it did not meet your expectations. We are reviewing the details and will be contacting you in the near future. Thank you.
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5.0   |  
Review by in Lemoyne, PA
Project: Install, Replace or Repair a Main Sewer Pipe
When I called early Sunday evening (about 6 PM) Benjamin Franklin responded quickly, within an hour. Benjamin Franklin had already been at the site the night before and had a new crew on the scene the next day by the time Secco called. This may have been an anomally on Secco s part, but it s the situation I experienced. The emergency aspect was over in three days, that of diagnosing the problem with complicated old pipes being dug up and replaced. The final finishing work is still in process - replacing the lawn and adding resettled gravel on the parking pad. Communication and courtesy along with a job well done is all key to customer satisfaction. While the total job is not complete, expectations have been satisfied and thanks to the job leader remaining in touch, we know what to expect. We would definitely recoomend trying Benjamin Franklin for your ion, be it a planned project or an emergency.
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5.0   |  
Review by in Harrisburg, PA
Did a great job. Arrived on time. Very friendly, respectful of our home and organized.
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5.0   |  
Very friendly and professional on all levels.
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1.0   |  
Review by in Millersville, PA
Project:
BENJAMIN FRANKLIN PLUMBING, Lancaster 33 Work Suggested. Open wall in closet behind shower wall to expose shower riser. Replace shower riser and personal sprayer. *Ben Franklin plumbing is not responsible for patching wall! (I will touch on that later). Total: $1048.00 Work Done: Found water staining on kitchen ceiling and Customer Explained water leaked through ceiling when she used shower. Ran tub and found no leak. Diverted from tub/shower and found water leaking from shower riser pipe, running down inside shower and inside wall. Water quality tested. Estimate scheduled for Rebath on Wednesday 3/13/19 at 2:00pm. Tried to sell me on WATER TREATMENT between Option #1 , 2, 3 an 4. Cost ranged between $2587 to $4988. Collected service call fee $76.00
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5.0   |  
Review by in Middletown, PA
Organized, nolegable, friendly, easy to work with, and on time. Thank you.
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0.5   |  03-12-2019
We were charged $1,500 for a tech to replace 9 shut off valves under the sinks in our bathrooms, kitchen, and basement. It took the tech less than 2 hours. He was very professional and did a great job. But after looking into actual material costs (these valves are $5 a piece) my husband called in to speak to a manager and asked if they could provide a breakdown of material and labor costs. He was told that Benjamin Franklin does not provide these and that he just *does not know how much it costs to run a business.* He was also told that another supervisor would give him a call back early the next week and it has been 17 days and no call. If you are considering this company definitely get other quotes or you will be overcharged. You are better off going with a local company. We were taken advantage of and WAY OVERCHARGED.
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5.0   |  
Review by in Delta, PA
Project: Repair or Service a Water Heater
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4.0   |  
Review by in Harrisburg, PA
Staff worked quickly with good results. They were good communicators, and I was very pleased. My only complaint was that I didn't get a call back when they said they would, and they also didn't call the morning of the service to say they were coming, as promised.
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Showing 1-10 of 206
  Page 1 of 21

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