Benjamin Franklin Plumbing - Clarksville TN

Asked for system to remove mineral deposits. Well upon yearly service, water heater drained and ton of mineral deposits came out.talked to teck. Said not doing business with whirlpool anymore and will be contacted to swap unit. We'll this AM another plumber from company called and said need softener system. Will sell at discounted price of 1500. After being taken for a 2500 unit that doesn't do the job? Wouldn't give this company the right time of day

The guy that came to do the bid was very knowledgeable but the 2 that came to work on it the next day weren't. One looked to still be a kid. The price was about double what was expected in the bid but they could work on it next day. The sinks cutouts were very wide and we had to ask a large cover be added around. The pipes were much further from the ceiling than needed at least a foot or more. These are issues a more experienced plumber would not have caused. We will likely have to redo it later in the basement area

The customer service I received from Ashley Gomez was outstanding. She walked me through the process and answered all of my questions. Also, the service technician (very professional, experienced, and customer oriented) - Jordan Moore installed my heater and I am truly pleased with work completed by Benjamin Franklin Plumbing. Timely, efficient, knowledgeable and courteous! I will most definitely hire them again for any further plumbing needs.

Hired to place base board and quarter round in bathroom after tile was replaced. They were friendly, quick, communicated well and did a good job. Would recommend.

Great, quick service

Horrible final install!! They wont call me. I had $50,000 of work done, some done very well and some not. Not happy! Call me and fix it!

They were unable to fix the problem but sent me a report to forward to American Standard - who had supplied the part.

Clean, precise, explained everything in detail. Would hire them again.

Great job

Great Job. Cleaned up after he was done..Explained everything. Technion explained about the warranty of the labor and parts. Great job..

Great job done.

Leak testing took 4 visits to get it right.

Great Job!

The work was good quality, he showed up earlier ð he explained everything well, and he tried to keep things cleaned as possible ð

Prompt and very professional. Excellent customer service. Considerate of property and no mess left behind.

Hired them to replace/repair a small drain on a wall-mounted water fountain. They would only work on it if we purchased a whole brand-new fountain with their warranty. Suggested I get a local appliance repairman to fix it for $200 as they could not do it unless I bought all the extras.

This has turned. into a major project. The service has been good so far.

I had 5 dif problems and they took all my problems made it only 1 problem easy cheese game that warm felling you know your not getting the short stick.

Customer service would not give me an answer on how much it would be to snake {1} drain, but did say it would be $68 dollars to come out. The tech was great, just to clearify. So the tech gets here, looks at the drain, draining slowly and the pipe in the basement. and proceeds to tell me their "upfront" pricing of $320 to snake one drain pipe. Said no way, but thanks, its not the techs fault that the company sets their pricing so high. So Benjamen Franklin Plumbing, made $68 to tell me the drain was draining slow. They need to give "real" upfront pricing before the tech ever arrives. It would save them a trip, and the customer from setting up an appointment, and a service charge for the customer.

The reason for my rating is because the tech came and just look at the the filtration system and said he canâ t touch it because this is not BF system. The system was leaking, and weâ re having hard water problems. He suggested that we can get BF system so I can have a service call. ð

Great servive

X

The repair work was done quickly and they wore booties over their work shoes when they were in the house. I appreciated that courtesy.

Great work

Fast and friendly