Better Floors, LLC

The service was fast and easy and very professional. You can negotiate with the pricing that can work with your budget

The wood laminate and paint combination we chose worked out really well. That's the best I can say. I didn't receive proactive calls on which team, demo, flooring or painting would be arriving. I had to make the call for that information. I can get past that situation. However, the quality was a disaster. Laminate adhesive splashed on walls and sliding glass frame. Baseboards that were replaced had one that was bowed. Another one that was only propped against the previous tile baseboard . Not installed to the wood shelf frame. Multiple places such as fans. The blades were partially painted from sloppy work. Paint over tape that had been used. Bi-fold doors for laundry appliances were removed and not replaced because they were damaged. The rails had also been painted so they were unusable. I had to pay another company to repair/replace parts at a cost of $1200. Paint and tape left on door knobs. There was no cleanup of the newly installed laminate until I asked. I don't speak Spanish. There should be at least one contractor from each team that can speak English. I asked before the project began. "Do I need to move any items outside?" I was told that we can just move furniture from one side of the room to the other. When the salesperson arrived for the start. I was told "This is not good. I was supposed to have everything moved out". We had to scramble. We could have done that prior to the start. I paid for help moving heavy furniture out of the house and back into our house. The couple that arrived to help was cancelled. The salesman wrongly assumed the women was pregnant. She was offended by the comment and my wife and I strongly support her and her husband. The husband was in tears because the couple had hired a sitter for their children. Using the vehicles gas from 25 miles from our house thinking they were able to provide income for their family. Instead we were provided a guy that didn't want to work. The same salesperson/coordinator drove him away. This couple of temp workers that we insisted to be used were the best experience that we had at the end of the project. They truly did all that they could to help us. They were told that they would receive eight hours of pay. Then it was reduced to four hours. We payed the difference to them to make up what they should have been paid and more. Unless there is another salesperson/coordinator representing the company I would suggest that no one use the company. He was all friendly during the presentation and receiving the first check (3% charge if you use a card) and once the final payment was provided. He was a typical stereotype of a sales person. All smiles until after the final payment. Very disappointing.

I highly recommend Better Floors for the excellent job that they did in my home. David provided excellent customer service to us and the installers were very dependable and efficient.

Sales person was easy to deal with and I wold deal with them agaian if need be.

They were very professional & made it easy. Met my budget.

They did exactly what we agreed to right down to start time and finish time. Refreshing.

We had a short time frame. Better Floors worked with us to complete on time. They were very professional from sales to install crews. Quick response and competitive bid. For us they were a one stop shop which was huge as they installed not only tile and carpet, but also the molding. Highly recommend.

11/20/19 Edited review: Dave was great to work with and my vinyl floors and new baseboards look great, except for: Installers cut one vinyl plank too short around kitchen wall corner exposing the cement. I was told by Dave that he would have it repaired by the installer, which they did the next week.

They are very reasonably priced, and their workers were on time and efficient.

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