Better Way Siding and Windows, Inc.

I went with a laminated shingle instead of the metal roof on this job just because of the difference in cost. The 2 guys that did my roof were on time and got the job done in a timely manor. They did me a very good job on my roof and I was and still am very happy with the roofing job. That said, I hired Better Way at a later date to finish up a siding job that I started and didn't have help to complete. The First crew that came out the helper was more interested in working than the so called lead man. Lead man was on the phone conducting personal business and leaving the job after only a couple hours of being here. He did this on numerous occasions. He failed to put the house wrap on the house. He also failed to anchor large peices of soffit on a 14' X 25' overhang properly. 2 weeks after the job was done large pieces of the soffit started coming loose and falling off the overhang of the house. I called Better Way and they came out with a new crew and fixed the problems that the first crew was not able to get done. The second crew of guys did a good job fixing the problems that the first crew left me. I am not sure the first crew that came out to do my siding is still employed with Better Way. I was told they were not.

I wanted to some changes to my bathroom to accommodate my brother who has Alzheimer's. They were prompt at coming out, giving me an estimate and taking my down payment. I haven't heard from them since. That was 2 months ago. In the meantime, my brother has moved in with me. So, we are operating under Plan B. Sponge baths and diaper changing. I plan on trying to get my money back next week. Hopefully that won't be a process. I can't really speak to their workmanship, because they didn't do anything.

The only problem was that not enough product was ordered for complete job and had to wait 1.5 weeks for product to arive. Great work crew friendly and very apologetic for the lack of product which was not their falt.

I have given a deposit. I have called 4 times. Never returned my call. Still waiting for the work to be done!!! They told me it would be end of March, now April , still no word on when work will be done!

It has been 40 days so far and no work has been done, except talk and a hefty down payment made by us. Patience is needed with this company--not happy so far.

The only complaint I have is that there should be better collaboration between the sales person and the person installing. It would be beneficial to the customer to understand what can and cant be done.

Installation was very professional, but took a longer time than promised to get the job done. Very poor customer service since my phone calls were not returned

What a great experience! We are so happy with our new bathroom. Wow

it took three months to get my roof done, because they did it incorrectly the first time and didn't want to undo the work the already did. it still isn't right but i got tired of living with my attic in my dining room and gave up. when they put the new chimney on, it was perpendicular to the roof, not straight up and down. awful experience, i cried multiple times.

Great company. Great installation crew.Great product

Workers were efficient, work was of very high quality, and price was very reasonable. Cleanup after job was excellent. Workers were friendly, courteous, and professional.

Answered all my questions, terrific customer service!

Fast professional service

went with laminate shingles am quite pleased with product so far.

Perfect on the roof Tomorrow they start on the siding Looking forward to the change in my house. Better way is by far the best that you can get