Bi-State Pools, Inc.

Some members of the team are highly professional

Very prompt and responsive. This is my 2nd year using Bi-state pools

They stand by their word. Easy to reach

This is my second year using Bi-State and while year one was a bit bumpy year 2 has been excellent. Jim, the owner, is very responsive when you call, he schedules the service calls on his own. I highly recommend this service and will continue with them going forward.

This was my second year to use their service. They just raised price for pool opening and cleaning service, I totally understood because of inflation these days. I wanted to have my pool ready on the Memorial Day so I called and reserved for opening and cleaning service 2months ahead and also double checked with them 2 days before. On the pool opening day, no one showed up neither received any call. I called them several times no one picked up or called me back. I text messaged to the owner about this situation and he replied me someone is going to come to open the pool next day. Next day, someone came to opened the pool. He opened it, run the system and left. He suppose to come to clean for a few times until pool gets cleaned. He came total 3 times total, 1st and 2nd visit, the pool guy stayed less than 5 mins, just threw some chemicals in the pool and left. On the last visit finally he vacuumed the pool, but it was not perfectly cleaned. I still see debris and dirt on the bottom, water was cloudy. I called to owner again, and he said he will send someone to clean next day. But no one came to clean on the next day. Of course did not get any called either. They did good last year, that is why I wanted to hired them again this year. The pool guy used to come my house every week, was really nice and did good job. I don't know what happened to them this year, But because they did not show up twice and bad services I decided not to have weekly service with them anymore. I messaged to Owner and let him know that his worker did not show up and clean my pool again, and I do not want to have weekly service anymore. The owner replied to me "ok" and that's it. He did not apologize or explain anything. One more thing, I found huge crack, a big piece of concrete fell down from the side wall of the pool and it is sitting on the bottom. I wish the pool maintenance guy could notice me if he saw it while he was cleaning. He just skipped that area to vacuum...

workload and answered calls promptly.

Great service ,I recommend this company

Very Professinal walked me thru the whole process!

Very responsive and accommodating to my scheduling needs Can be relied upon to be there as promised. Knowledgeable . Only caveat - not as careful with or responsive to small details as I hoped. Had to redo some anchors with installation of new pool cover. Only reason I did not give 5 star. Very experienced. You are safe with this company

I would definitely hire them again... The company I had been using for years to service my pools were too busy and never returned my phone calls for an estimate to install a new pool safety cover.... I Googled pool service near me I called a few companies for estimates Jim he called me back right away showed up when he said he would to survey. I receive other estimates but decided to go with Bi-State as Jim came out personally others sent less knowledgeable employees that just took measurements and couldnâ  t answer any questions I had. Jimâ  s price was fair they came on time and were professional no kids playing they knew what they were doing. Will definitely have Bi-State service my going forward.

They were great, arrived right on time and closed the pool very efficient manner. I will hire again!

So glad we found Bi-State. From the first phone call to Jim to the pool cover going on it was a wonderful to work with them. Worked with a smile, very professional, and answered the questions we had. Fantastic service with a price that is affordable.

Excellent service by employees and owner , very honest and explained everything that was done to remove and replace In ground pool pump .

They are terrific

Very happy

Bi-state was great. Easy to work with and gave me clear information to help me choose the right product

I had a great experience with the guys. They conducted themselves in a professional manner and did a great job. You will not regret hiring them.

Jim and his team are 100% pros. They did a thorough job. Highly recommended!

Jim at Bi-State is AWESOME! I'm a brand new home owner with an older pool that is having some issues holding water. Jim has come out to my house on several occasions to troubleshoot multiple problems, repair and teach me about my pool He actually spent over an hour with me (letting me videotape him) just giving me a free tutorial on how to run, maintain and trouble shoot my pool (not to mention all the time on the phone talking me through stuff). Unbelievable! It's like having a friend in the pool business. I've had to call him on weekends, and evenings and he answers the phone every single time regardless of the hour and he comes to the house, often times on the very same day. He's very knowledgeable, professional and patient with me. I can't recommend him enough! I will be using him exclusively to open and close my pool.

Project: Pool Opening. Great service. Very Professional. Pool cleaned up very quickly. Made good recommendation about ongoing maintenance which has worked out.

They are very reliable, patient and trustworthy.

The service was outstanding. They came every day and worked hard to bring my pool to pristine condition. Very happy that I chose them.

Great experience. Really helpful in maintaining your pool.