Big Blue Air Conditioning and Heating Experts, Inc.

Awesome work for the best price around

This company is both totally incompetent and also are complete liars. Big Blue was sent by my warranty company to repair my air conditioning system the week of August 31, 2020. Allegedly my blower motor was broken, approximately a $900 repair. I was quoted almost $1300 for a chemical clean, that was supposedly required in order for my warranty company to cover my repair. When I refused to pay $400 more for cleaning than the entire cost of the repair, I was yelled at by the company manager, Candace, over the phone because I was refusing the cleaning. She told me that she had never seen a repair covered when a customer refused the cleaning and that she would have to postpone my appointment until the warranty company responded. I insisted I needed my appointment immediately. Candace called the warranty company right after our call and unsurprisingly, the warranty company refused to cover the repair and I had to pay $896 cash. Candace then refused to give me the photos that were supposedly submitted to my warranty company of how dirty my system was (I doubt there are any photos). Sometime in the 4 days after our blower motor was repaired, the system stopped working again and showed an error message. We contacted a local company recommended by acquaintances that we were told were trustworthy. As it turns out, our entire circuit board was now broken, which they stated was likely the problem in the first place. They also reviewed our invoice from Big Blue, stated that the quote for the clean was for parts of the system that the technician could not even access, but less see to be able to diagnose them as dirty. Also, our AC unit did not need to be cleaned, and even if it did, it would cost about $250. Titan (our recommended company) then replaced the circuit board. Three days later, our system would come on but nothing would come out of the vents. Titan came back out and discovered that the blower motor installed by Big Blue was installed completely incorrectly, with brackets all wrong and the wires connected improperly so that the motor was pulling about 20 amps instead of 5 (thank goodness my husband immediately shut it off when it stopped working, or it would have blown our brand new circuit board). Also, Big Blue charged us for the top of the line motor, when they actually installed a cheap universal one. Big Blue not only failed to correct the problem with my unit but misdiagnosed it and cost me over $1500 in additional servicing and parts between the circuit board and blower motor to fix Big Blue incompetence.

The issue turned out to be a leaking pipe instead of a condensation pipe plugged. Hernandez was very honest, diagnosed the issue quickly, and referred me to a plumber.

Very professional customer service and quality work.

Nothing to add

Henry was able to get by our house in same day of call. Very cordial and professional. Diagnosed and fixed the issue in half an hour and charged fair prices. Recommended !

Up sales me from the original quote. Charged me for the gold package but did not give me the date in the fall that he will return.

If they would call back and work with me, then maybe we could have had the project done. Communication skills were not great!

AC went out around 7PM. Made it through a hot Texas night and was up and running with AC by 11:30 AM the next day at a very reasonable cost.

Everyone is very kind and helpful, the job was done very professional and fast, Thank you so much Big Blue A/C

Very professional and knowledgeable. Everyone was so courteous and polite. Would highly recommend.

They got it done..professionally..

They re service was fast and good

Great experience. Henry really took care of me. You've got a customer for life!

My only downfall is when I am charged for anything I feel that I should know before it is done so I can verify that.

The technicians came out and serviced my AC without any issues, nor did they press additional pricey services.

Very professional and personable.

Henry Garcia made a service call found a small leak on my AC system set up a time to have it repaired was very honest and very courteous I would highly recommend this company I will use them again if I ever need to thank you so much Henry

Very happy with Big Blue. Friendly, professional, cost efficient. They get the job done on time. Use them !

They did the repairs quickly. I did not receive any paperwork despite calls for it.

Fast, polite, efficient and a good value for the money.

Big Blue just kept everything simple to understand.