Big Jim Home Services

I am requesting assistance regarding a repair service I hired through Angi that was not completed successfully, and for which the Pro is no longer responding to my attempts to contact him. On June 16, 2026, I contacted Jim through Angi regarding a repair for my Sharp in-cabinet drawer microwave. During our initial communications, he advised that he believed the magnetron was faulty. Shortly thereafter, he directed me to communicate with him using his personal cell phone number rather than through the original Angi messaging channel. The microwave's original issue was that it was arcing while heating. At Jim's recommendation, I replaced the waveguide, but the issue remained unchanged. On June 29, 2026, Jim picked up the microwave from my home. He also took a can of interior cavity paint that I provided because he stated he needed to sand and repaint portions of the interior. The paint was not returned. On June 30, 2026, Jim confirmed that the magnetron was bad and requested a 50% deposit to order replacement parts. The quoted total for diagnostics, parts, and labor was $407.00, and I paid the requested deposit. On July 11, 2026, Jim informed me that the replacement magnetron had been delivered. After hearing nothing further, I followed up with him approximately one week later. He replied that he was very busy but expected to complete the repair and return the microwave on July 22, 2026. I informed him that I worked during the day and would need adequate notice before delivery. Despite this, I received a text stating that he would arrive within the hour. My husband was home when he arrived. At that time, Jim requested payment of the remaining balance of $203.48 before I got home, which I paid via Venmo before the microwave was tested. That evening, we tested the microwave and discovered that it no longer heats at all. To verify this, we attempted to heat a frozen bag of broccoli that would normally cook in about five minutes. After more than ten minutes, it remained completely frozen. Importantly, the microwave had always heated properly before Jim performed the repair. The only issue I reported was the arcing. After his repair, the original problem was resolved, and the microwave now has an additional and more serious problem that did not previously exist. During our subsequent text exchange, Jim disclosed that he had installed an LG magnetron in the unit. The microwave is a Sharp model, and Jim was aware of the make and model from our earliest conversations. When I raised concerns about this, he did not respond. I immediately contacted Jim and requested that he return to correct the issue. Rather than offering to inspect or repair the microwave, he stated that he had informed me that the magnetron was defective and had a quote. He has since stopped responding entirely, despite having read receipts enabled on his text messages. At this point, I have paid $407.00 for a repair that has clearly not been fixed, as it has left the microwave in worse condition than before. I am requesting Angi's assistance in resolving this matter. My preferred resolution is: 1. Reimbursement of the amount paid for labor and service charges associated with the unsuccessful repair, given that he has refused to engage in fixing the unit, or 2. Have him repair the unit (not my first preference) Jim advised that the parts cost approximately $159.96, though I was never provided documentation showing what was purchased or the cost, or confirming that the parts were correct for my specific unit. I have screenshots of all of our text message conversations, including the most recent exchanges and the complete communication history regarding this repair, and I am happy to provide them upon request. I am uploading the screenshots from last night and today that show me reaching out to him to come back to fix the unit, as it’s still not fixed. Thank you for your assistance. I look forward to your response.

Big Jim defines knowledge about appliances and plumbing. He put in new valves and a new box for my washing machine, a new vent for my dryer, and installed air conditioning diversification units to my living room and kitchen vents. He is not only knowledgeable, but professional, friendly and explains what he is doing as he goes along. I would recommend him to anyone.

friendly and informative

Called and left a message and returned my call within six hours on a Saturday came out and did the job for a very reasonable cost, found another problem and had him fix that also, very kind and efficient. I will definitely call again. Thank you.

Jim offers a great service. He was very quick to respond and was in and out. I?d definitely recommend.

Great work, friendly service

Came right out, told us what the problem was, told us what it would take to fix it. Took way less time than I thought to get the job done. Water heater works great!! Thank you so much!!!!

James is a professional with courteous service and someone who knows their craft. Will recommend to others

The clogged drains were completely cleared, and everything has been flowing perfectly ever since. Their attention to detail and commitment to quality service really stood out. They left the work area clean and treated my home with respect throughout the entire job. If you're looking for reliable, honest, and efficient plumbing or drain cleaning services, I highly recommend Big Jim Home Services. Excellent work and outstanding customer service!

had a great experience working with this company! Communication was professional from start to finish, They were dependable, and took the time to answer questions without making the process feel rushed. Always a treat to see a local business that genuinely cares about customer service and quality workmanship. I would definitely recommend them to anyone looking for reliable plumbing services and look forward to working with them again in the future! Thanks again!

Performed very involved pipe replacements on an old house. Expertly done.