Bigger Better Movers Plus, LLC

Movers showed up earlier than expected, in a good way, and completed the move in record time. The men helping me write very pleasant and helpful. I would definitely use them again. Thanks guys!!

From the beginning of the move, the movers were helpful and asked which items they would be moving. They unloaded my belongings at the new house without issue until it came time to move the twin mattresses for a king-size adjustable bed. The mattresses were slid along the bottom of the truck, which caused wood splinters to lodge into the mattress covers. Each mover then attempted to carry a mattress by himself using the side handles. These handles are not designed to support the full weight of the mattresses, which are each close to 110 pounds. In the video, you can clearly see the damage occur.. Despite clearly hearing and seeing the mattresses rip, both movers continued handling them in the same manner. Each mattress cost $2,199.95, for a total of nearly $4,400. When I contacted the company to report the damage, I was told I needed to file a claim within a specific timeframe, which I did. I was initially offered either 15% of the total moving bill or the option for the company to take the mattresses to be repaired. The sales representative I originally spoke with stated they would try to find someone to come out and repair them. I explained that I have had both back and neck surgeries and rely on these mattresses and adjustable bases to sleep, making it very difficult for me to be without them. Had the movers stopped after the first tear and used both movers to carry each mattress properly, the damage likely would not have been as severe. Hearing and seeing the mattresses tear and continuing anyway was extremely unprofessional. While I understand that the company sent its terms by email and required me to sign off at the end of the job, I was not given a realistic option to refuse signing especially after the damage had already occurred. Per those terms, if I had not signed, I would have had no right to file a claim at all. I have now been offered $75.45 per company policy for damage that was caused and then worsened even after the movers were clearly aware the mattresses were ripping. This offer is unacceptable given the extent of the damage and the cost of the items.

They were really great! I would use them again

I contacted Bigger and Better Movers Plus on a Tuesday and I was scheduled and moved by Saturday. The timeline for this move was unexpected but Bigger and Better exceeded my expectations. The service was professional and the movers were kind and very personable. Julian and Christopher took great care of me during the move. If you are looking for movers, please reach out to Big and Better Movers they will take great care of you!

Excellent service attention to detail while working efficiently 10/10 would recommend and use again in the future

Wow! What a fantastic job done by Christian and James!!! I received a referral for Big Better Movers from another moving company. That says a lot about BBM. Thank you!!!!

Julian and his team did amazing, they were really careful with my belongings. Highly recommend !!

Robert, Ray, and Derrick did a great job with our move! they were extremely courteous, careful, and efficient. I would definitely recommend them.

Julian and his team did a really good job, efficient and gentle I genuinely recommend

Add Best to the Bigger and Better . These boys were fantastic movers and fantastic people . Most definitely use them again.

Very fast and efficient! Each piece of furniture was wrapped in pads and cellophane, and of course unwrapped at the new destination and I was very impressed!

Donot use them for your move they will brea lots of items. They are super nice before they start but the whole recess was a nightmare them. They wanted to reimburse Pennies for items broken

All the guys were very productive, hard-working, quick and professional. Tario and his crew were a pleasure to work with I appreciated all their hard work and respect for my time and belongings. Be kind to your Moving crew tip them, help keep them hydrated and feed them lunch they deserve it and they will be greatly appreciative as well.

Their crews were hardworking, on time, and provided great service.

NA

Great to work with most definately use again!

Grayson was super professional and was on time and protected my furniture. Will definitely hire again.

Excellent company. They were extremely professional and helped us get our move done.

Hired them twice, great service both times

Excellent workers

Very good experience

Less than 24 hours notice they had us booked. Two great guys came out and were even an hour early!!

The guys were in too big of a hurry to get things done left furniture to be moved at our old address.

Punctual, didnâ t waste time, overall great experience

OUTSTANDING! Rickey and Jeffrey called ahead, showed up on time and did an amazing job with my local move. Extremely careful with all my things. Very professional, friendly and obviously very experienced movers. They were a joy to work with. Ill definitely call BBM if I need to move again. Thank you so much!