Birch Tree Care

Abbreviated review due to 1K characters allowed. We signed a contract w/Encore for a one-color Stargazer coating with a lifetime warranty on May 22, 2023. When the install took place in SEP 23, it was almost immediately defective. Encore used 2 different colors instead of the contracted single color, & visible flaws appeared across the deck within days. Within months, the coating began chipping & failing, the very problem we had specifically raised & Encore had dismissed. Over the next 19 months (SEP 23?MAY 25), we contacted Encore at least 14 documented times to report issues, share photos, and request repairs. We tried working through the BBB and the IL AG office (Encore failed to respond), and finally ended up pursuing civil action through the Iowa Small Claims Court system. On OCT 9, 2025, Encore Concrete Coatings was found in civil court as negligent in installing the pool deck floor coating. Iowa case number is SCSC751203 and can be looked up on Iowa Courts Online.

The company delayed starting the job claiming that they didn?t have available crews. When they did arrive to do they failed to take proper precautions against the fine concrete dust which has covered 3 rooms in my house. The room immediately next to the garage looks like it was hit with a thick coat of volcanic ash. When I complained about this I was told that this was an inevitable part of this sort of job. If that is indeed the case, they should warn customers to empty out rooms contiguous to the project or better yet, find a way to vacuum the dust as they are creating it. I will now have to hire professional disaster remediations to clean the walls, floors and contents of the affected rooms. No floor is worth this contamination, added expense and aggravation.

Do not use this company. They used a concrete grinder on my garage floor without a filter and caused and the dust was so heavy a mist of fine concrete dust covered my whole first floor. Cost me $255 to get it deep cleaned. Been 12 days with my garage door open and the fumes are still irritating.

The sales person was very professional, and the installers were above and beyond professional, kind, the cleanup was first class. The product itself is absolutely amazing. I would tell anybody that wants to get their garage coded to use this company.