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BLACK RHINO CUSTOM
Major Home Repair (General Contractor), Basement Remodeling, Bathroom Remodel,
About us
We are a locally family owned and operated company that values honesty and integrity, and treats your home as if it were our own. Our services are customized to the individual project, paying close attention to the details of each project that we're involved with. We look forward to building long-term relationships with our clients and guarantee your satisfaction! blackrhinocustomexteriors.com
Business highlights
8 years of experience
Services we offer
All Remodling , Custom Homes, Roofing , Siding and Facia , Windows and Doors
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.126 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 4% | ||
| 4% | ||
| 8% | ||
| 35% |
Filter reviews by service
Showing 1-25 of 26 reviews
Kim P.
Mar 2022
Kitchen Remodel
Austin Draper is the owner of Black Rhino Custom, Austin was hired for a kitchen to remodel project, and Austin was in the beginning very attentive and caring about how we were holding up without a working kitchen. Then communication waned on his end and became non-existent. Austin also took zero responsibility for anything that went awry. So many things, I should have written a daily blog Austin fabricates and comes up with alternative facts a lot! Neither Austin nor his crew showed up on time ever. If Austin said they would be at my house at 900am and never showed before 11 00 a.m. that is if anyone showed up at all. The kitchen was torn out in July and Austin stopped responding to my communications right before Thanksgiving requesting a timeline to complete our kitchen. At one point Austins cell was shut off. I thought maybe Austin blocked me, but I had others who Austin does not know try the number and they got the same response. That went on for a week. Then I got through with a text and left a voicemail the first week of December. Here we are the first of February and still no response. BBB's complaint has gone unanswered as well. Oh, and Austins crew dragged cabinets across my newly installed wood floor without putting the floor protection as he said they would. As a result the entire floor needed to be refinished due to deep gouges from the front through the house to and in the kitchen. So, I suspect Austin Draper went MIA as Austin did not want to follow through with his word about paying to fix ($3700). Thankfully, we found others to help us finish our kitchen and it looks awesome too bad Austin Draper with Black Rhino Customs can not take credit for it this gorgeous kitchen- Austins loss. Those who helped finish will get pictures of the reviews I leave for them. To sum it up - Austin Draper with Black Rhino Custom left us right before the holidays - no oven/microwave installed, kitchen sink not hooked up nor dishwasher- glass cabinet fronts missing the glass, shelving missing, and finishing details left undone, this list could go on and on... oh, AND lets not forget the bill to refinish the wood floor that his crew damaged. Just do not do it... find someone else.
Kathleen M.
Jan 2021
Kitchen Remodel
Austin Drake from Black Rhino does not tell you the truth and seems to over book himself and does not respond to messages or phone calls. I had a very large kitchen remodel project with him which he required a deposit and then walked out on the job and will not return calls. He is a total scam in my opinion. Do not use him.
Patrick K.
Nov 2020
Garage Building Service
After one year and three months the project remains unfinished....
Cyrena A.
Aug 2020
Addition to Existing Structure Building Service
We hired black rhino custom to come out and build an addition to our home. Austin (the owner) of black rhino custom came out and started a free consultation with me in within the first week of my inquiry for remodel. When Austin was at my house he asked me questions, answered all of my questions and made me feel comfortable about actually doing a remodel! He assured me his work is outstanding and I would be happy. He took measurements and was done. It took me a few days to actually give Austin a call wanting to go on with the job, all because of what people were saying about this business. But I can assure you after working with this team I see hard work and deep dedication to their work. Yes things happen on every job, but people need to understand there is a pandemic going around, and not everything is going to be easy as it was. Another thing I was happy about what the communication. Every time I needed something or if something were to happen Austin always came to me about it and communicated through it all thatâ s whatâ s to us customers. Once I understood that I went through with the job. After they finished the addition to my home. I was so happy with the work. I asked him for another estimate to renovate my kitchen, and 2 bathrooms he did it the same day and started that job before that month was over. So black rhino to you and your team. I thank you for all of your commitment and hard work. 5 stars for me !
Tori F.
Aug 2020
I hired Black Rhino Custom to renovate my kitchen and replace the floors in the kitchen, main floor living space and hallways. From the first meeting with Austin and his team I was at ease, they made suggestions, listened to what I wanted and did not try to upsell. When they returned with samples for flooring, countertops and cabinets â they brought choices based on our original discussions. I could not be happier with the finished product, The Black Rhino team is professional and respectful of my home and my time. They showed up when promised, the estimated prices were adhered to and the quality of the products installed is as discussed and promised. Sure there were bumps in the timeline but Austin and his team smoothed out the issues and made things right and to my satisfaction. Sure stuff can happen during a renovation/remodel but Austin controlled what he could. Before hiring this team I did my research on the internet and called the references supplied by Black Rhino when I requested. All I can assume is most of us do not take the time to compliment a job well done and do not take responsibility for our role in the contracted work. I am already planning my next project with this team, will not consider using anyone else. Thank you Black Rhino Custom team, especially Austin, Leo and Riley, I love my new home!
Response from BLACK RHINO CUSTOM
"Tori, you were a pleasure to work for. Thank you! - Austin Draper"
Michelle T.
Jun 2020
Addition to Existing Structure Building Service
Still waiting for completion on a project that was supposed to be finished in November 2019! We have been put off and put off again. Were told it would be 100% finished by the end of June. There has been no work done on the project since December and with one day left in the month we still have a window that is supposed to be replaced, a window that was installed wrong that should be fixed, a backyard that needs to be leveled with all dirt and debris removed, a fence that was cut down instead of a section taken down that needs to be replaced, and no completed permit with the city. Your job may run smoothly in the beginning, but deadlines are rarely met, emails rarely returned, and phone calls never answered.
Amir R.
Apr 2020
Bathroom Remodel
I am always very reluctant to write bad reviews, I used to be in the home services industry, so I know how they can cause real damage for a business. I know some bad reviews are unreasonable. The only reason I am writing this review is my feeling of duty as a consumer to warn others. Please save your money, energy and time and Do not hire Black Rhino Custom, a year and a half after Austin Draper remodeled our bathroom, our bathtub is leaking into the drywall. We called him to come and fix his work and the best he could do hide behind his 6-month warranty, and he told us to fix it ourselves. He did offer to come out and charge us to fix his mistakes. We have water leaking into the drywall from our bathtub a year and a half after he remodeled our bathroom Wow! Is this a normal thing to expect from a bathroom remodeling project done by a licensed general contractor? I do not think so. When he was done with the project we were unhappy about many cosmetic things that were done very poorly. He often seemed to have a contentious attitude when we brought up anything. We just wanted to get it over with, so we decided to let it slide and not make a fuss, even if we were extremely unhappy with his work. He never sent us a receipt and when we asked him to send me a letter that the project was completed, so I can pass it on to the mortgage company he ignored my request. I thought I could trust him, we shook hands, I guess that does not mean anything nowadays.
Jennifer G.
Jan 2020
I couldn t be more pleased with my experience. I called Monday evening and they were out Tuesday morning to help. I would definitely use them again in the future.
Joyice P.
Jan 2020
Basement Remodeling
I hired Black Rhino Custom to finish my basement about 2 months ago. Austin came out to meet me at my home to do the bid, my first thought in meeting Austin is that he knows exactly what he s talking about, super confident in his work! He brought up things that I would ve never even known to think about. He sat down with me and went through my whole project and helped me choose items that were in my budget but also fit the style of my home. Once the projects took place the employees of Black Rhino Custom were very clean, fast, diligent. I saw consistent progress. If any problems arise during the job, they made sure to call me or talk to me and explain to me in a way I understood so I was never lost. I felt like I was in good hands! Now that the project is complete I could no t be more thrilled. I now has a eye catching basement that is perfect for me, my family and my friends. I would definitely recommend Black rhino custom time and time again.
Tammy G.
Jan 2020
Basement Remodeling
I hired them to finish the basement, contract was signed July 24th and took til Dec 20th. was supposed to be 8 weeks, He did not follow the directions for bar/counter so that a fridge could slide under the counter and shiplap was supposed to be full length of counter. The bathroom was not framed to the bathroom above and he did not tell me so he just framed it and shrunk it down with out telling me about it. I was supposed to get custom cabinets for bar and bathroom, but he purchased at Home Depot and the stain on the cabinets left a very rough feeling. The vinyl planking floor has areas that have flaws in them that he was going to replace but never did. The vinyl planking is not installed right, when you step out or in the shower the floor lets water in. I did not get any information on my water purifying system, I have no instructions how to work it. There is an outlet got covered by sheetrock, the bottom works but the top does not. Also another outlet that does not work at all.
Response from BLACK RHINO CUSTOM
"Tammy Black Rhino appreciates the review! You're right with the 100 hours of time to the interior designer and change orders your project did take longer. The bathroom was built to access your plumbing installed by the builder of your house. Along with the post and beams placed during the construction of your house, all play a part in framing your bathroom. Your floor is not vinyl, it's laminate. We always install 20 mill Vinyl but you chose different. Countertop was hand picked by you and specified by you on design. No layout ever showed over the fridge. Tammy we appreciate the work but we didn't like being accused of stealing your keys th"
Lala G.
Nov 2019
Austin and his team are very down to earth and friendly. Austin will always respect the opinion of his clients while thinking of alternate solutiontions to save for his clients. Never had any issues and done on time .Austin did wonders for my apartments. Thank you for listening to me and treating me like a person and not a paycheck.
Elaine L.
Nov 2019
Basement Remodeling
The people were great and love our finished space. However, did have a few small problems with subcontractors and a few miscommunication issues.
Dave B.
Nov 2019
Kitchen Remodel
We had a contract for certain amount and when he showed up to do the work he wanted to up-charge the job. Job was not done and I receive a refund!! Save your self the headache call someone else!!
Sherri H.
Jul 2019
The roofers took a week and a half to put my roof on, very small roof. Never saw the roofers once and picked up at least 50 cigarette butts, 100 nails or more, still finding them. And picked up some marijuana cigarettes as well. They put holes on the inside of my house as well and then I had to fight not to pay them until all was resolved. This project plus one side of the house for siding took 2 months since I paid them the first amount. They did not make any of this right monetarily but fixed the inside of my house. They also never made contact with me unless I called to see what is going on. The worst experience ever with any contractor I have ever hired. I even had to call to get my receipt after they said it would be in my email that day. Office response we do not have your email even after I gave it to them numerous times.
Response from BLACK RHINO CUSTOM
"Thank you for your review. We appreciated your information at the time about our roofers and we took action to terminate their employment during your job which did throw the timeline off for completion. As for the rest of the job taking longer than expected, our original contract was for roofing only. The customer requested a change order for siding after another contracting company took her siding off without asking. She requested that we install the siding for her. We had to special order the siding to match the rest of the house, which took 4 weeks to receive from the supplier, and we admit we did not call often due to informing the customer that it would be a few weeks. We installed the day after we received the materials. We did reach out to the customer numerous times and requested that she NOT pay until the job was complete. We also sent the receipt with her neighbor, an employee, who admits it took a few days to deliver due the customer and employee not seeing each other. We admit that the customers experience is not what we would like, however we rectified the issues and communicated to the customer what was taking place."
Oneta S.
Jul 2019
Bathroom Remodel
Did not deliver what we were promised in our contract...paid for a cast iron tub, they installed a steel tub while we were gone . The tile guy left grout all over tile & tub ,chipped the tub , same person installed mirror, sink, and towel rod incorrectly ect...ect... Were promised it would take a week, 3 weeks later it still wasn't done! We finally just paid them, told them not to come back and fixed and completed the work ourselves... Lesson learned!
Response from BLACK RHINO CUSTOM
"Thank you for your review. Unfortunately, we believe there are some misunderstandings. We received signed contracts on 5/14/19, we started 5/21/19, and finished on 5/30/19 with the Memorial Day weekend in that time span. The customer requested that we re-tile the shower window after we finished because she believed that "wood" was showing. The "wood" was actually the steel window frame and it was completely waterproofed in. However, we re-tiled to comply with the customer's demands. We also discussed installing a cast iron tub, however the customer and contractor discussed the pros and cons of steel and cast iron and both agreed on the steel tub. Customer was not charged the difference in price, even though the steel tub was more expensive. We also had to rewire the electrical circuit (that we did not charge for) due to the customer's misleading statements that they had "all new electrical circuits" throughout the house. We remodeled an entire bathroom in less then ten calendar days to include getting permits and inspections through the city (which often take ten days to receive) and the holiday. The only item left was a few paint touch ups. Unfortunately, the customer had incredible expectations that were unrealistic. Sadly, the "tile guy" that they are referring to is a veteran who happens to be the only non-white crew member on the site, which appeared to be an issue with the customer. He was told by the customer to not come back to the site, and due to this, he could not come back to finish his job. We did not have any other issues with any of the other employees."
Rodney A.
Jul 2019
Great job finished as promised.
Response from BLACK RHINO CUSTOM
"Thank you so much Rodney. We appreciate you and your wife."
Laurel L.
Jun 2019
We hired Black Rhino to replace our roof and build a roof over our deck at the same time. Initially we had planned on a shed roof, but Austin and his team suggested a gable roof, which was a great suggestion. That increased the overall budget of the project but the trade off was worth it. The crew working at our home was respectful, reliable, and pleasant. They were also very understanding of our two larger dogs (and even gave us a bag of dog treats as a thank-you gift - so sweet!). The quality of the work is outstanding. The project took slightly longer than estimated due to changes we made to the project, material back-orders, and weather delays, but it was easy to communicate with Austin and his team and the end result is absolutely perfect. We wouldnt change a thing. Thanks!
Response from BLACK RHINO CUSTOM
"Thank you friends! We loved working with you and your husband."
Kay J.
Jun 2019
We hired Austin and his Black Rhino crew to rebuild our chimney after we discovered water rot. Austin was a pleasure to work with. All of the crew members were efficient, knowledgeable, and respectful of us and our property. Our new chimney blends in perfectly with our home - better than new! We will be calling Black Rhino for any future needs.
Response from BLACK RHINO CUSTOM
"Thank you, Kay. We appreciate you and thank you so much for your kind words."
Ryan B.
Apr 2019
I hired Black Rhino to complete a remodel of my entire first floor including removing a pillar, redoing my fireplace and laying hardwood floor throughout the main floor. I was told the job would only take two weeks to be completed and it took 4 weeks. The work was finished and overall it was what we asked for besides the paint, which we had to hire another company to come and fix the painting. Overall the job was done but I will not be using Black Rhino in the future.
Carlos P.
Apr 2019
Major Home Repair (General Contractor)
Reliable
Sharron
Mar 2019
He is a very talented person and can do all phases of construction. He is a go to guy in every aspect of questions and work to be done.
Dan T.
Mar 2019
Kitchen Remodel
They were amazing. We went through 3 different contractors who either did not show up or would not return calls after they agreed to the job. Austin would call me in the morning to let me know what they were planning on working on, as well as call me in the evening to let me know what was accomplished and plans for the next day. His crew did our roof first, and it was top notch. He even went above and beyond and saved us some money by reusing the ice shield that we installed 2 yrs earlier. Next, they floored our entire house and remodelled our upstairs bathroom to split into 2 bathrooms to include a master bath. They would clean up after themselves every day and would deep clean and straighten on Friday so that on the weekends our space was livable. Lastly, they did our kitchen by knocking out a wall, installing an island, new custom cabinets, and quartz countertops. Our home value has increased twice the price that we paid. The crew was always professional, courteous, and willing to answer any questions that we had as a concerned homeowner. I will not go with any other company.
Jeffery L.
Mar 2019
A five-day project turned into five weeks, still not finished. I had to redo some of the finishes (painting, door hardware) myself. As the timeliness of the project was crucial, this contractor is not recommended.
Tyson W.
Mar 2019
Basement Remodeling
delivered as promised. great problem solver. made the best of a unique situation due to the home builder cutting corners. already discussing our next project with them. I will continue to use Black Rhino for my future projects.
Mark B.
Mar 2019
Worst experience. Did not complete the work. Demanded full payment and took four weeks to complete a three-day job. The owner was rude. I would take them off HomeAdvisor, they will give you a bad name.
Response from BLACK RHINO CUSTOM
"Black Rhino Custom would like to first apologize for the unsatisfactory work that we did for you and your company. Black Rhino Custom would also like to state that no where or did we say the job was a 3 day project. The job was also on hold due to the contract of Black Rhino Custom having to be sent to corporate for you and your company to be approved before work could be started. by the time that took place we had our guys on other jobs that consisted of bathrooms and kitchens being tore apart for remodel and due to the needs of our other customers and living condition we had a priority to make sure we could get those jobs done for the use of their home as every day necessity for a family to function. As a contractor every customer is a priority but you also have to know how to prioritize. Not that your job wasn't important, but other customers had a higher priority at the time and we do apologize. I would also like to say the material for the paint was provided incorrectly and we had to paint twice which took more time, and the unsatisfactory trim was because they no longer carried the same color that was in your office. so again we apologize for the unsatisfied work from Black Rhino Custom."
Licensing
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FAQ
BLACK RHINO CUSTOM is currently rated 3.1 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
BLACK RHINO CUSTOM accepts the following forms of payment: CreditCard
Yes, BLACK RHINO CUSTOM offers free project estimates.
No, BLACK RHINO CUSTOM does not offer eco-friendly accreditations.
No, BLACK RHINO CUSTOM does not offer emergency services.
No, BLACK RHINO CUSTOM does not offer warranties.