Blackhill Restoration

Our home had a burst pipe in December (12/26/22), while we were out of town. We contacted our insurance agent and they recommended Blackhill Restoration for water remediation, however, it was later revealed that they had not done any previous business with Blackhill. I cannot even BEGIN to say just how shady this company, and their owner are. The damage to our home was extensive enough that standing water (2 inches at most) needed to be extracted. Because we were out of town, our agent coordinated the work, but Blackhill was directed (by our agent) to get approval from us, the homeowners, before executing any work (we have this in writing). The agent told us that the furniture would be put on stilts to be raised from the water. At NO TIME was there any discussion about, or reason to pack out our home, as again, there was no more than 2 inches of standing water. This company, without first / ever having a conversation with us, took EVERY SINGLE ITEM from our home - including SILVERWARE in the kitchen, TVs that were mounted on the wall, artwork, items on shelves (high up) in locked closets, etc... Keep in mind, there was no more than 2 inches of water so no reason to think the entire home would have to be sheet-rocked and/or painted (which, according to the owner, is why they chose to pack everything up and remove from the home). There was TRULY no reason to take things off of walls, out of drawers, and off of shelves in closets. The owner of the company never entered our home to see what level of work would be needed by his company, nor did he, or anyone from his company EVER have a conversation with us. Because he assumed insurance was going to be paying for this, he marked up his rate without ever speaking with anyone. Instead, when it was time for us to have our property returned, he sent us a $17,000 bill (after insurance refused to pay), just for the packout - that does not include the cost of the water extraction, which was another $27,000. We told him there was no way we would pay $17K for a property that was not authorized to be removed from the home in the first place (nor was it necessary), and we had NO IDEA what the condition of the property was. When we told him we would not pay, he suddenly dropped the invoice to $2K (correct, from $17K to $2K) provided we agreed to work with him in his efforts to get the rest of the money from the insurance company.  As mentioned, we received an additional invoice for the water extraction, in the amount of $27K, and had the EXACT SAME situation. He started out sending the invoice to the insurance company, so clearly marked it up. When the insurance company declined payment, he then came to us and suddenly marked that invoice down from $27K to $19K! This company, and the owner specifically, should NOT be trusted - He was clearly looking for a big payday from the insurance company and when that did not happen, tried to pass off a $17,000 invoice for work that was unnecessary, and a $27K invoice that suddenly got reduced by almost $10K.  It is my strong recommendation that you do NOT give this company consideration if you need water damage work done, as they will find a way to justify removing ALL of your personal items from your home and then hold them, hostage.

They explained in detail what their services were , who and how they would be executed. They explained pricing for each service or sub service. When crew showed up they again reviewed pricing of the base job, and incremental cost if additional work after removal of vent covers and inspecting AC cooling coil. They had two guys, did quality work, and did not need to do but one additional item after inspecting system. This showed me honesty. They cleaned every thing including a mildewed 4 vent guest cabana. They put plastic down and had a 10 suction tube which sucked all dust and mildew spores outside. Room stayed clean and they left the house clean as they found it.

Easy to work with and performed excellent quality craftsmanship. Would hire again if needed.

Blackhill Restoration were awesome when I had a kitchen grease fire. They helped me get everything cleaned and painted and were very professional and friendly during a rough time. I highly recommend Aaron and his crew to go above and beyond to do the right thing !

They were very courteous, prompt and I would use them again.

Very customer service driven. They work well with insurance companies to ensure customers are taken care of promptly and correctly.