- Residential Work
HomeAdvisor Screened & Approved
This service professional has passed the HomeAdvisor screening process.
Learn about our screening process89% Recommended
8 Years In Business
Company Details
- Verified Licenses
Hours
- Mon: Closed
- Tue: Closed
- Wed: 8:00 AM - 4:00 PM
- Thu: 8:00 AM - 4:00 PM
- Fri: 8:00 AM - 4:00 PM
- Sat: Closed
- Sun: Closed
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Plumbing
- Heating
- Drain Cleaning
- Central AC
- Navien Factory Certified
View All Offerings and Cities Served
Cost Information
- Warranty Offered
- Trip Charge May Apply
- Credit Cards Accepted
Reviews
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Showing 1-10 of 22 results
0.50
Jonathan A.
Rockland, MA
12/3/2024
As a property manager, we contacted a local company to look at a furnace over a minor leak. I received a phone call from somebody who is wishy-washy, unprofessional, and caused me to treat the call with extra caution. After realizing he had no intention to look at the problem that was called about, I was explained that the heat exchanger was starting to have issues, causing carbon monoxide. When I asked, why doesnâ t the detectors catch it and he said Sometimes it doesnâ t and sometimes itâ s not bad enough yet. So I asked him is there a problem or something that you believe is coming and I could not get a straight answer. He threatened to shut the heating system off Safety concerns. To shut the heat off on my tenant on a cold day. My big issue is how they went about this, instead of shutting the gas off or possibly the breaker, I learned later in the day that they cut wiring inside of furnace. Which I promptly had repaired. And I had the heating system taken apart to confirm or deny whether the heat exchanger Had a crack in it or not. Come to find out everything is fine, all done, by a licensed HVAC person. After discussing this with other people, I have found that this company is prone to pressureTactics, threats and scams. Stay away from Blue Bear of Pembroke!! If you have any questions, you can leave a comment here or you can find me on social. Iâ ll be happy to walk you through why you should not hire or call this company.
Response from Company:
Thank you for sharing your feedback. We take concerns like these very seriously, as the safety and satisfaction of our customers are our top priorities. We understand your frustration regarding the situation and would like to clarify our approach. When our technician identified a potential safety issue with the heat exchanger, they followed industry-standard safety protocols to ensure there was no risk of carbon monoxide exposure. Shutting off a system in such cases is always a last-resort decision made to protect everyone involved, including tenants. We strive to communicate these concerns as clearly as possible, and we're sorry if this was not conveyed to your satisfaction. Regarding the findings of your other HVAC provider, differences in assessment can sometimes occur, but our intention is never to mislead or pressure anyone. If you'd like to discuss this further or if there are any unresolved concerns, we?d be happy to connect and provide any additional clarity. Please feel free to reach out directly.
5.0
Ryan S.
Somerset, MA
11/5/2024
Gas boiler serviced . Tech did a great job.
Response from Company:
Thank you Ryan! We hope you are enjoying the hot water!
5.0
Elizabeth F.
Plymouth, MA
11/5/2024
Excellent service great job! Highly recommend
Response from Company:
Thank you for the kind words Elizabeth. We are so glad you had a great experience.
5.0
Mike Q.
Pembroke, MA
11/4/2024
Our technician was incredibly knowledgeable, friendly, and helpful. Project was done quickly and with minimum inconvenience to us. Very happy.
Response from Company:
Thank you Mike, We appreciate you taking the time to leave us a review and share your recent experience.
5.0
Cynthia R.
Brockton, MA
11/4/2024
Freddie was great! Professional. Knowledgeable. AND he wore shoe covers!!!!?!
Response from Company:
Thank you Cynthia! Freddy always comes prepared for the job and is always mindful of the customer's home.
5.0
John H.
Medfield, MA
11/4/2024
The technicians that installed our systems were very professional and knowledgable. During the final walkthrough, Antonio answered all of my questions and ensured that I was comfortable with the work that they did. Iâ m really glad I chose Blue Bear for this project.
Response from Company:
Thank you so much for your kind words! We're thrilled to hear that our team, especially Antonio, provided you with knowledgeable and professional service. Ensuring our customers feel confident and informed is always our priority, and we?re glad you had a great experience. Thank you for choosing Blue Bear for your project?we look forward to being there for any future needs!
4.5
Michael D.
Kenilworth, IL
11/4/2024
Lily was great! She was very professional and answered all of my questions. I highly recommend her!
Response from Company:
Thank you Michael. We will be sure to share this with Lily.
5.0
Maria M.
Norton, MA
11/3/2024
Friendly and knowledgeable
Response from Company:
Thank you Maria.
5.0
Brian M.
Plymouth, MA
11/2/2024
Very professional,polite,explained what I needed to know,glad I called them.
Response from Company:
Thank you for the kind words Brian. We're glad you called us as well.
5.0
Priscilla S.
Cohasset, MA
11/1/2024
Joel was excellent! He was professional and explained everything. He was a pleasure talking have in our home.
Response from Company:
Thank you Priscillia! We appreciate you taking the time to leave us a review. We will be sneding this to Joel as well.
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