Born to Move, LLC

Terrible moving experience. I was quoted and confirmed a flat-rate interstate move, but after the crew arrived and reviewed everything in person, I was pressured into paying an additional $320 before the move could continue. The movers were careless with my belongings, damaged furniture, left screws all over the floor, and four boxes from my shipment are now missing. After reporting the missing boxes, the company denied responsibility and later claimed I owed an additional $400 balance that was never disclosed or agreed to during pickup or delivery. Communication has been defensive and dismissive throughout the entire process. I would strongly recommend using a different moving company.

Avoid this moving company at all costs. We booked a full packing service for our August 2025 move from NYC to Boston months in advance, expecting professionalism. Instead, the movers arrived unprepared with insufficient boxes, no tools to disassemble furniture, and couldn?t finish packing as scheduled. They claimed closets and bathrooms were packed but left them untouched. They also blamed us for not reserving street parking in Manhattan, which is impossible (any moving co. familiar with NYC would know this). To make matters worse, they were double-booked and forced us to complete the move late that night with unpacking truck until midnight. They damaged both TVs (no proper TV boxes), broke glassware, lost items, and caused damage to our new home?s interior. After waiting 120 days, they denied all claims, leaving us no choice but to file in small claims court and report them to the BBB. This company was unprofessional, dishonest, and negligent. Avoid them at all costs!

Do not use Born To Move (BTM). My experience was a disaster due to incompetent management and misleading flat rate pricing. For my Chicago to Minneapolis move, BTM charged me an extra $1400 over my $5500 ;flat rate; quote?after they loaded the truck. The move-out took 11.5 hours, nearly double the 6-hour estimate, due to insufficient manpower. Their poor planning forced us to abandon bikes and furniture that did not fit in the undersized truck. A significant language barrier resulted in our $1500 sofa being disassembled and nearly thrown in the trash. They also tried to deny an advertised 4% cash discount. BTM?s flat rate is false advertising; it is a minimum charge they inflate once they have your possessions. I paid more, lost items, and the move took far longer than promised. I cannot recommend them.

They were able to fit us in last minute after our other movers cancelled on us on Friday. However, the experience overall was not great and I wish we had just waited. The movers themselves were nice, but clearly overworked with multiple jobs in one day and to the point where we felt bad asking them to move stuff for example to the second floor. some of them would huff when we said "second floor" towards the end. The 3 hour minimum is way too much, we paid $660 ($220/hr) for a 1 hour job for 3 guys to unload a pod. And if we had paid credit card would have had to pay a 3% fee on top of that! (We paid cash and got a 5% discount). Also, it was not clear that the time given to us was a 3 hour window, and when we called to ask where they were, the man on the phone was pretty rude to my wife claiming he explained it over the phone, not true since we were unaware. Lastly, we realized today that the movers damaged one of our door jams brining in a couch things happen but it would have been nice if they told us. I sent the photo and message to our contact and received no response. We won't be using them again. There are more affordable and professional movers out there.

They were very professional...

Not sure why we were getting charge for travel time. It s part of the business. Especially when they require two hour minimum.

The 3 movers were pleasant, but their work ethics were unprofessional. Although, I did not find that out until after they left. It was a long day, 8am to 9pm. When they left I gave each of them a $40 tip. As my wife and I unpacked over the next couple of days, we found a significant amount of damage to several pieces of furniture. And none of it was mentioned to me by the Forman. One table that I did notice had a big scratch and brought to his attention I received $100 discount. But, the damage to several tables and especially a grandfather clock was never mentioned. Also, several pieces of furniture were not delivered to the proper floors, now my wife and I will have to do it. I strongly do not recommend this mover. And, they were not cheap.

Very polite crew. Just make sure they got you the right size truck.

They were very accommodating, professional and organized. I would definitely hire them again.

The movers showed up on time, did not stop until we were moved in and everything was set up. Alex and his team were great!

Born to Move did a wonderful job with our out of state move. Their handling of our items and timely packing and delivery were great. Also, the price initially quoted is what we paid, no hidden fees to speak of. Great job by all - Alex was our coordinator and he was fantastic.

Absolutely the best! On time, careful, neat, calming, really - too good to be true! The fellows were professional and I could not believe how quickly and efficiently our m ove was accomplished.

The crew showed up for the move a few minutes early, took great care in wrapping all the furniture in pads, and were easy to deal with. The final price was within $150 of the original quote, which was really good in my opinion. Overall, a great experience. I would definitely use these guys again for a move.

The two gentlemen that moved us where very careful with our items, courteous and professional. We have moved multiple times over the past 10 years and I believe they are the best crew we’ve ever had

My wife and I hired Born to Move in November, 2018 for a long distance move from Massachusetts to Florida. They did an exceptional job. The movers were very friendly and cooperative. They gave me an initial quote and there were no surprises. They made it so easy that I actually wondered if they were going to show up as scheduled (they did, of course). My wife and I wrapped and packed all of the smaller items in boxes. The guys from Born to Move wrapped all of the bigger items. Many of our items were fragile and everything arrived in Florida two days later without any damage. We were really impressed with the entire experience and would highly recommend !!!

z

Everything was great and highly recommended. Nothing was broken during my move from Newton to Brighton.

The service was great in every way The men were professional and friendly Packed everything with care My moving experience was beyond my expectations, and the total price was resonable

After assurance of no "additional charge" to my estimate, there was a "Travel is included in your hours quote", thus a 3-4 hour quote, with an actual time of a 3hr job, was billed for 4 because of the commute. Essentially we paid for an hour of their driving to and from our residence. Frustrating. More frustrating was the manager, who was on the phone with the mover, refused to take my call to discuss the issue. The movers themselves were polite, but not well coordinated and took significantly longer to move large pieces out than needed. They took significant money off for damage to a washer so overall the cost ended up being low, so if you want super cheap and don't necessarily mind a little headache then you sort of get what you pay for. I'd personally stretch a few extra dollars for a better company.

Alex and his team were very professional and efficient in completing the work in the reasonable time. It was great to have them helping us and making our move smooth.

Worked hard! Very professional, courteous, and accommodating

Super company, thanks.

This is a great moving company. The crew did a great job of moving my household furnishings from Marblehead to Rhode Island. They were very careful with many fragile items including large artwork,mirrors, Stickley Table and an upright piano. There was no breakage! I strongly recommend Born to Move for household moving jobs!