Bright Planet Solar, Inc.

Where to start. First, Bright Planet Solar does business with independent sales organizations that run around and make promises that neither they nor Bright Planet Solar intends to keep. Once you have paid and need Bright Planet Solar to deliver on promises made to you they say, Oh, that is not how it works. I am sorry you were told that. Unfortunately, those promises were made by another company and we do not stand by them. This allows Bright Planet Solar to benefit from shady sales practices while trying to avoid being bound by the actions of their partner. Specifically, in my case, the salesman tells me that Bright Planet Solar monitors your system 24/7 and that if the system fails to function or fails to function to the level promised they, Bright Planet Solar, will proactively come to the rescue. The system I purchased (28 panels) was producing zero power within just a few months after installation. I stumbled across this fact, not Bright Planet Solar. When I called to ask, why they informed me they make no effort to check on my system and rely on me to inform them when it is not working. Okay, lets pick up the story there. I call and they investigate remotely sure enough the system is in total failure and producing zero electricity. They tell me the inverter has failed. I say, okay when can you replace the inverter? They acknowledge having inverters on hand, but refuse to make the repair until paperwork passes between them and the manufacturer of the inverter. I call, day after day, asking when they will come make the repair and get the system running. They refuse to commit saying we do not care about your outage, we only care about our paperwork, and until the paperwork is processed you can look forward to having a system in total failure. Here is the rub, once you write your check for the system, Bright Planet Solar has made all the money they are going to make from you. Having to live up to their contractual promises, warranties, etc. now makes you, the customer liability (somebody they owe an obligation to, but from who they can not make any money), and that puts you in the last position when it comes to customer service. As a customer, your recourse is to sue or write reviews to warn other potential customers so they can avoid doing business with this organization. I expect I will end up doing bth and would not be surprised to find many others do as well.

This company is so quick and reliable. They showed up on time, explained everything that I asked and completed the job quicker then estimated. I highly recommend this company!

Solar installation for me. The team was very professional, clean and very patient and deliberate about their work. Straight forward process.

They were very efficient and got our panels installed in about 30 days (when others calculated a 6 month timeline).