Buckeye Spa & Pool World - Trang ch Facebook

This was completed sometime ago. I had hooked up a wire wrong on the disconnect and he identified the issue and fixed the problem in a matter of minutes.

I spent 1500 dollars to get spa fixed and still does not work but he thinks we are making progress at 250 a trip and still has no idea what's wrong. Outrages

Came on Saturday. Ran into a lot of problems, but solved them all.

Charged $250 for 5 minutes to tell me my circuit board was bad. He quoted me $1,900 and some change to repair. I asked, $2,000??? and he said no, $1900 and some change (he knew I wasn't going to say yes to that quote). I was ripped off. He did not use a multimeter or any other instruments to diagnose. He just pulled a couple of connections and then said here's your problem. Anyway, I had an electrician take a look and he stated that the circuit board is fine. Also, hot tub guy canceled first scheduled appointment after having me wait 8 hours for him to show up. Based on their appointment philosophy, I should have been the first scheduled visit the next day. But, I had to wait 3 days for next appointment. Lastly, a very rude and condescending service tech guy as well. I was going to stop payment on check, but he cashed it immediately following our appointment.... He's no dummy in that regard. I do not recommend! Stay away!

The charge is too much. $125 just for the visit. Then $125 per hr. Minimum 1hr. The guy seemed knowledgeable and I liked him. We chatted awhile. Then he charged me for a 2hr even though he didn't do anything and has just talking to me and not about my hot tub. I think the $250 minimum is high to begin with, but then to charge me an addl hr was not sit well with me. I would not use them again.

First time owning a hot tub... The owner gave us a one-page document with everything we needed to know! The repair was pretty expensive compared to other sites but I guess we paid for the labor to have it done that day.

This was a horrible experience, when they called me it kept hanging up like it was a fax machine and then when I spoke with him I advised him I really wanted my spa fixed stated 75.00 for the trip and 125.00 for labor and then parts. I had the spa already open for him to review, he took pictures and plugged it in and then said it would be 1200.00 and then not sure if I would need the new part or if partial parts, I asked if he can look and see if which one while I call the company, he told me his job was done???? I said then my charge should be lower as he didn't even bring any tools or anything, I then asked if he could then put in a new filter he said he would have to order the part I advised him I had one, he said its no need but I would still have to pay 215.00 and he did nothing, my spouse and daughter were extremely upset and advised me not pay because it didn't do anything any spa is still broken, he didn't even cover it back up nor did he close the opening to review, only thing he kept saying was calls are recorded, he also advised me there credit card machine had been down I advised him that the only way I could pay. He was here less than 20 minutes yet he charged me for his 61 miles and charged me for 125.00 for labor when he didn't fix ANYTHING! nor took out any tools but his cell phone. I agree he came out 75.00 I am willing to pay for zero service but 125.00 for labor he said it was telling me what the problem could be however he didn't provide any parts or numbers on my paperwork, I really feel like I was scammed, if you call a plumber for a leak for repair you expect to tell you the problem and repair it and if not only be charged for what he/she actually did. The only reason why I provided my cc information as I don't want a lien on my home nor bad credit. I have emailed the home office and awaiting a reply and I have cameras in back yard that can clearing show what he didn't do and willing to turn this over to six on your side, I will be contacting the BBB as this is unfair practices, I should not be paying for mileage nor services he didn't provide. I am not sure how they sleep at night. I will admit my family was really really upset and used a few choice words because they didn't want me to pay for services that I didn't receive. I hired this contractor due to HOME ADVISORS. I will not be using this site anymore as I really don't have 215.00 to just give a way. I have pictures of how he left my spa and video from my home security that I will provide to anyone that would like to review. SHAME on you Buckeye Spa and Pool you should not even be using BUCKEYES, I work at The Ohio State University and will ensure I will spread the word about this horrible service. Next stop BBB and Six on Side

Found problem quickly and explained situation in easy to understand terms.

Brandon is a man of his word, if you are scheduled for a particular day, he will be there no matter what time it is. He got held up at an appointment before mine, but he still called and showed up after 9pm. Very reliable!

Very satisfied

This company is horrible and a total scam artist. Came out for a $100 trip charge which is nuts. Had to get a new for the hot tub. While installing I was told to start filling the tub. When install was complete the tub was full past the jets. He did not test the motor / pump. From day 1 of using the hot tub with the new pump it would overheat (Which I just found out yesterday was the problem) and shut off after 10 minutes. Upon contacting I was told it could not be tested as the tub was empty, lie. He would not even come back out to look at it unless I paid the $100 trip charge again. Horrible customer service there. I would think it would be under warranty. Was told it was probably the circuit board and did I want to order that. Yesterday found out circuit board was fine. Just a scam artist. After looking at my circuit board the setting was changed from 30 minutes to 15 minutes and it had to be done by the repair person as it was set to 30 minutes since it arrived. Seems like it was changed in hopes the pump would not shut down. Current service person said there are only a few ways a motor/pump can go bad like that. I fully 100% believe it was installed wrong and it was known it was installed wrong. To not come back out to your customer to check on a brand new unit is just unheard of. Luckily I found a new service provider with no rip off trip charge, tested everything and getting the same motor/pump for about half the cost. Paid over $1000 total for a pump/motor that never worked. DO NOT USE THIS COMPANY!!

This company is the worst. He made appointments and cancelled, came after 9 PM when he did come. Charge for trips and $100 an hr. labor and when it does not work, wants more money and does not come and see if it was his work, and wants to charge. Does not guarantee his work. He is not an electrician. Said if he got a bad review he would try to avoid it being posted to his company. Would you want to due business with this company. I am senior and fix income and need the spa. Paid $3797.68 and no spa working...... Nola Morgan

The service tech found the problem promptly and in fixing the cracked fitting he found that wires in the control panel had burned…he showed us the problem and explained the options. We are grateful to him and happy to have our hot tub up and running again.

Polite. Thorough. Experienced. Will have him back.

THIS IS A VERY SHADY COMPANY. AVOID AT ALL COST. HE CHARGED ME 3300 DOLLARS, IT HAS BEEN 5 MONTHS I STILL DONT HAVE THE COVER AND THE PANEL WAS NOT EVEN DONE CORRECTLY AND DID NOT HEAT THE HOT TUB AFTER 1 WEEK OF HIM DOING THE WORK. FILED BBB COMPLAINT GOT NO RESPONSE.

man came when expected a little late seems knowledgeable .it took 4 days to get him here i had tried for 2 days to get the tub reset i couldn't he lifted the top and did the same thing i did to move temp selector up and down it reset and he waited to make sure the heater was working charged $160 and left at least i was expecting it and will use them again as at least he did come to do work unlike the first guy i tried who did not even return my call! Seems a nice guy Just mad at myself for not trying one more time!Quality rateing in middle as he really didn't do anything !

The only downer was that they could not provide a more accurate timeframe for when they would arrive.

The work was done when promised in a friendly and professional way! I would use their service again! :)

Estimate off by 2 times, 3 no shows on appointments, didnt finish job

Making a complaint. Did not check full operation of tub. Was sold equipment when did not need it. Wanted to charge for call-out when tub stopped working after his working on it. No warranty information provided for what were supposed to be new product. I went elsewhere for additional work. They found what Brandon did not check for even though Brandon was called out to check whether tub was worth keeping. When I called him the next day to report that water leaked out and nothing turning on, he wanted to charge another $150. He told me he noticed water the day before, yet told me I needed a new $699 motor (no warranty provided). He was 10 minutes into a third hour and charged the entire $100. Go elsewhere if you can. We call this robdog in UK. I immediately cancelled any orders by certified mail and am still waiting for information about the motor he sold me. I was also sold an ozonator for $300. When speaking with profesional store, I was told that they last only 2 years. I was not told this by Brandon. In fact I had little information about what was installed. No boxes, no warranties - nothing. I will not recommend Buckeye Spa and Pools to anyone. I know who I will recommend now that I found someone who is not taking the mickey with call-out charges and product.

I felt like I was over charged.

Came out for scheduled appointment and as often happens my repair need fixed itself..LOL The impressive thing was Buckeye Spa did not just try to fix things and charge me for something that did not need done. He waited around for several minutes to make sure my unit was working and heating. Just nice to not get ripped off and I felt bad he had to come out for no reason. Sometimes no news is good news though :) Would call again if needed.

The charges were not fully explained to me!A 100 dollars an hour whatever he works one minute or sixty minutes!

Very pleased with the service !!!! He explain a lot about my spa that I didn't know. Accurate price on the service. Would recommend to anyone.

Did no work but charged $100 labor fee.